【单选题】
发现淘宝店铺订单信息泄露，以下处理方法错误的是___
A. 更改所有账号及子账号密码，以防万一
B. 对客服电脑进行杀毒
C. 不接收陌生人发送的安装文件
D. 使用其他聊天软件与客户进行交流
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相关试题
【单选题】
千牛的店铺成交额模块设置中默认显示且不能自主添加删除的功能是___
A. 昨日成交额
B. 昨日 PC 成交额
C. 今日无线成交额
D. 昨日无线成交额
【单选题】
以下说法正确的是___
A. 对于陌生人发送的链接，客服可以直接点击不需要警惕。
B. 客服没有义务保护客户的信息，可以随意泄露客户的联系信息。
C. 为了便于记忆我们可以将千牛的登录密码设为 111111。
D. 为了维护网络安全，公司需定期对客服进行相关培训和电脑杀毒。
【单选题】
接听电话时， 以下不正确的做法是___。
A. 如是留言， 只要记录留言人是谁即可
B. 等对方放下电话后再轻轻放回电话机上
C. 最好能告知对方自己姓名
D. 接电话时， 不使用“喂” 回答
【单选题】
用语规范， 以诚待人， 语调适中， 语气平和， 语言亲切， 提倡讲___。
【单选题】
下面哪种属于拆字法？___
A. 曹操的曹
B. 高兴的高
C. 耳东陈
D. 牛顿的牛
【单选题】
在姓氏里面，“澹台”读作___
A. Zhán tái
B. Tán tái
C. Zháng tái
D. Táng tái
【单选题】
“召就是介绍的绍去掉绞丝旁。”请问这里用的是什么方法来获取所需的正确信息？___
A. 拆字方法
B. 组词法
C. 提问法
D. 单词核对法
【单选题】
为忠实客户___。
A. 网络参与型
B. 价格折扣型
C. 贪图方便型
D. 网上网下比较型
【单选题】
网络客服在处理价格异议过程中，不能出现的语言___。
A. 售价是公司出台规定的，我们客服是没有权利议价的，希望理解哈！
B. 这个是我们的最低价了，您爱买不买啦。
C. 不好意思，公司一般在节假日搞促销活动才会有礼品呀。
D. 我们都很希望老顾客多多光临我们店看活动啊，碰到有活动，一般会有优惠的。
【单选题】
如果客户购买的商品被快递弄丢了而向客服提出异议，正确的处理方法是：___。
A. 对不起，我不知道。
B. 这是快递公司弄丢的，你去找快递公司。
C. 你打电话先查一下什么原因，我们会协助您处理。
D. 货物已经出仓库，公司不负责。
【单选题】
时优惠，组合购买优惠也具有___的隐含意味。
A. 降价
B. 秒杀
C. 团购
D. 返还现金
【单选题】
顾客问客服：还有其他款式吗？这时，客服应该___
A. 发送催付信息
B. 礼貌告别
C. 推荐关联商品
D. 适时提醒下单
【单选题】
销售泳衣时，关联推荐以下哪种商品最合适？___
【单选题】
平均每个客户购买货品的数量是___
A. 客单量
B. 客单价
C. 单客量
D. 均单量
【单选题】
在淘宝后台中，顾客在哪里可以看到需要付款的订单？___
A. 购物车
B. 已买到的宝贝
C. 收藏夹
D. 淘宝网首页
【单选题】
订单确认的信息一般是___
A. 收货地址
B. 顾客 ID
C. 顾客性别
D. 商品价格
【单选题】
为___
A. 体积重量
B. 实际重量
C. 计费重量
D. 材积重量
【单选题】
以下哪个不是商品包装的功能？___
A. 保护功能
B. 便利功能
C. 美观功能
D. 销售功能
【单选题】
文件、光盘、卡等轻薄的商品适合使用以下哪种外包装材料？___
A. 瓦楞纸箱
B. 信封
C. 牛皮纸
D. 编织袋
【单选题】
主要用于各种货物的捆扎，配合使用打包带，目的是便于商品的搬运的包装工具是___
A. 封箱器
B. 手动打包器
C. 拉紧器
D. 咬扣器
【单选题】
评价作出后的___天内可以作评价解释。
【单选题】
什么是店铺危机？下面描述错误的选项是___
A. 店铺面临被顾客投诉
B. 店铺面临被扣分
C. 店铺需要赔偿顾客
D. 店铺没有交保证金
【单选题】
买家办理退货后，客服应该怎么处理___
A. 提醒顾客在网上填发货单
B. 收到货后检查登记并办理退款
C. 收到货后联系顾客推荐新款
D. 以上处理方法都可以
【单选题】
中差评在评价作出后的___天内可以修改，逾期将不能再更改。
【多选题】
以下哪些是网络客服岗位的素质要求？___
A. 工作认真、细心、责任心强；
B. 有良好的沟通能力、应变能力和记忆力；
C. 培养积极的心态，良好的心理素质，能抵抗高压；
D. 有团队协作能力。
【多选题】
网络客服工作平台包含哪些？___
A. QQ
B. 千牛
C. 电子邮件
D. 阿里旺旺
【多选题】
阿里旺旺个性设置包括___
A. 个性签名
B. 快捷键设置
C. 客服设置
D. 头像设置
【多选题】
淘宝卖家中心是一个功能十分齐全的交易平台后台，其涵括___等多个模块。
A. 交易管理
B. 物流管理
C. 宝贝管理
D. 店铺管理
【多选题】
千牛工作台的下载方式有：___
A. 通过淘宝网首页的工具入口下载
B. 利用搜索引擎搜索下载
C. 使用安全软件或软件商店下载
D. 通过百度搜索下载
【多选题】
千牛的插件工具根据展示位置不同，分为___
A. 工具栏插件
B. 桌面插件
C. 窗口插件
D. 旺旺插件
【多选题】
宝贝管理模块具有以下哪些功能。___
A. 发布宝贝
B. 橱窗推荐
C. 子账号管理
D. 售后管理
【多选题】
按照电话礼仪的要求， 员工在与客户通电话时， 下列___是应当避免的。
A. 哗哗的翻纸
B. 吃东西
C. 回答身边同事的问题
D. 做电话记录
【多选题】
接听电话的正确的做法有___。
A. 认真做好记录， 确认对方单位与姓名
B. 电话中可以使用专业术语， 以显示服务的专业度
C. 通话结束后， 应说声“再见” ， 并等对方挂后再挂
D. 接电话时， 不使用“喂—” 回答
【多选题】
拨打客户电话时， 可以用___作为通话结束语。
A. “感谢您的接听！”
B. “很高兴为您服务！”
C. “请您再说一遍， 好吗”
D. “感谢您的致电，再见！
【多选题】
下面哪种属于拆字法？___
A. 双木林
B. 又耳邓
C. 马到成功的马
D. 邓小平的邓
【多选题】
下面的姓氏，哪个的读音是正确的？___
A. 尉迟 Yù chí
B. 薄 Báo
C. 单 Shàn
D. 谢 Xiè
【多选题】
电子商务客服在了解客户需求时，主动询问的语句有___。
A. 你好吗？
B. "亲爱的顾客，您好！请问有什么可以帮到您？
C. "顾客您好！请问您需要我们的产品吗？我是客服琪琪，可以为您提供详细解答。"
D. "亲爱的顾客，您需要什么样的产品？客服琪琪随时为您服务：）"
【多选题】
如果客户在你们店购买了一部手机，如果你是客服你还会给他推荐哪些商品：___
A. 固定电话
B. 手机屏幕贴膜
C. 手机保护外壳
D. 手机备用电池
【多选题】
克服异议应遵循的原则有：___
A. 正确对待
B. 准确分析客户异议
C. 尊重客户异议，避免争论
D. 避开枝节
推荐试题
【单选题】
What is the default pathing policy for most active-active arrays?___
A. Fixed
B. Most Recently Used
C. Dynamic
D. isk Morroring
【单选题】
Which command will show the iSCSI sessions on a ESXi 6.5 host?___
A. esxcli storage iscsi session get
B. esxcli iscsi session get
C. esxcli storage iscsi session
D. esxcli iscsi session list
【单选题】
Which of the following is not a parameter for traffic filtering or marking?___
A. virtual port ID
B. Protocol
C. Traffic Direction
D. DSCP value
E. Traffic redirection
【单选题】
A vSphere administrator wants to enable a virtual machine with Secure Boot, but in VM setting, Secure Boot option was not found under Boot Options. What could be the cause?___
A. The virtual hardware is not compatible.
B. The virtual machine has missing drivers.
C. The virtual machine OS does not support secure boot.
D. VMware Tools is not upgraded.
【单选题】
A virtual machine is connected on a distributed port group where the average bandwidth configured in the traffic shaping policy is 100 Mbps. The VM network adapter is configured with a reservation of 200 Mbps. What is the VM’s effective bandwidth?___
A. 200 Mbps
B. 100 Mbps
C. 150 Mbps
D. 400 Mbps
【多选题】
What are two reasons why a datastore in a Storage DRS cluster cannot enter maintenance mode?(Choose two.)___
A. Storage latency is too high to allow Storage DRS initiate Storage vMotion.
B. Storage DRS is configured for a VMFS3 datastore.
C. Storage
D. RS is disabled on the virtual disk.
【多选题】
What two methods are used to configure VMware vSphere Storage I/O Control shares and limits? (Choose two.)___
A. Assign shares and limits to VM virtual disks.
B. Assign shares and limits to datastores.
C. Assign shares and limits to Storage (DRS) clusters.
D. Assign shares and limits using VM storage policies.
【多选题】
ESXi 6.5 introduces VMFS6, which supports both 512e and 512n devices. What three configurations are supported when using these devices? (Choose three.) ___
A. Hosts with both 512e and 512n devices.
B. Storage vMotion between both 512e and 512n devices.
C. Datastore Extents spanned between both 512e and 512n devices.
D. Storage DRS clusters containing only both 512e and 512n devices.
【多选题】
A vSphere Administrator observes that the Primary VM configured with Fault Tolerance is executing slowly. After further investigation, it is determined that the Secondary VM is on an overcommitted ESXi host. What two methods will correct the problem? (Choose two.)___
A. Use Storage vMotion to migrate the Secondary VM to another datastore.
B. Use vMotion to migrate the Secondary VM to a different ESXi host.
C. Configure a CPU limit on the Primary VM which will also apply to the Secondary VM.
D. Turn off and turn on FT in order to recreate the Secondary VM on a different datastore.
【多选题】
Which two features require the use of Host Profiles? (Choose two.)___
A. Host Customizations
B. shared storage
C. Auto
D. eploy
【多选题】
What three processes on the vCenter Server Appliance (VCSA) does“vmware-watchdog monitor? (Choose three.) ___
A. vmware-eam
B. vmcad
C. vmware-vpostgres
D. vpxd
E. vsan-health
【多选题】
What three processes on the vCenter Server Appliance (VCSA) does“vmware-watchdog monitor? (Choose three.) ___
A. vmware-eam
B. vmcad
C. vmware-vpostgres
D. vpxd
E. vsan-health
【多选题】
Which two statements correctly describe VM-Host affinity rules? (Choose two.) ___
A. When there is more than one VM-Host affinity rule in a vSphere DRS cluster, the rules are applied equally.
B. After creating a VM-Host affinity rule, its ability to function in relation to other rules is predetermined.
C. When there is more than one VM-Host affinity rule in a vSphere
D. RS cluster, the rules will be ranked.
【多选题】
An administrator wants to enable proactive HA by moving virtual machines automatically if a hardware alert is triggered. What are the three required settings? (Choose three.)___
A. Set vSphere DRS Automation to Partially Automated.
B. Turn on Proactive HA.
C. Set the Proactive HA Automation Level to Manual.
D. Set the Proactive HA Automation Level to Automated.
E. Turn on vSphere HA and vSphere DRS.
【多选题】
If vCenter Server 5.5 installation has one or more services deployed remotely, which three services are relocated to vCenter Server 6.5 on upgrade? (Choose three.)___
A. vCenter Inventory Services
B. vSphere Authentication Proxy
C. vSphere Web Client
D. vSphere
E. SXi Dump Collector
【多选题】
What two debugging levels can a virtual machine be configured to? (Choose two.)___
A. Verbose
B. Debugging
C. Statistics
D. Trivia
【多选题】
What are three benefits of using a few large-capacity LUNs instead of many small-capacity LUNs? (Choose three.) ___
A. Better performance because there is less contention for a single volume.
B. More flexibility for resizing virtual disks.
C. Less wasted storage space.
D. More flexibility to create virtual machines without adding new LUNs.
E. Fewer VMFS datastores to manage.
【多选题】
Which two configurable options are available in Boot Options for a virtual machine? (Choose two.)___
A. Tools Upgrades
B. Encryption
C. Firmware
D. Force BIOS setup
【多选题】
Which three VMware-recommended best practices should an administrator follow before upgrading to vSphere 6.5? (Choose three.)___
A. Disconnect ESXi host from vCenter.
B. VMware Tools are installed in the virtual machine.
C. Ensure that the system hardware complies with ESXi requirements.
D. Back up the host.
E. Check the interoperability of any other software integrated with vSphere.
【多选题】
What are two requirements to enable EVC in vSphere DRS cluster? (Choose two.)___
A. CPUs must be from the same vendor.
B. EVC must use the lowest possible baseline supported by the hardware.
C. CPUs must be in the same family and of the same speed.
D. No VMs may be running in the cluster.
【多选题】
What three conditions could result in VMware Flash Read Cache being unable to claim a disk? (Choose three.)___
A. The disk is not listed in the VMware hardware compatibility guide.
B. The disk is not detected as an SSD.
C. The disk is not detected as local.
D. The disk is in use by VMFs.
【多选题】
Boot from SAN is supported on which three storage technologies? (Choose three.)___
A. VMware vSAN
B. FCoE
C. NFS 4.1
D. iSCSI
E. FC
【多选题】
Which two components are part of storage I/O multipathing on ESXi? (Choose two.)___
A. SATP
B. VASA
C. PSP
D. VAAI
【多选题】
Which two statements are true about Highly Available vSphere Auto Deploy infrastructure? (Choose two.)___
A. It helps prevent data loss.
B. It is a prerequisite for using vSphere Auto Deploy with stateful install.
C. It requires two or more Auto
D. eploy servers.
【多选题】
The virtual machine log rotation size can be changed for all VMs by which two interfaces? (Choose two.)___
A. PowerCLI
B. vSphere Web Client
C. ESXi host client
D. esxcli
【多选题】
Which two configuration options can exclude virtual disks from snapshot operations? (Choose two.)___
A. Use RDM in virtual mode for virtual disk.
B. Use virtual disks in Independent – Persistent mode.
C. Use a virtual disk larger than 2 TB in size.
D. Use RDM in physical mode for virtual disk.
【多选题】
Which two storage configurations on the source server are unsupported with VMware Converter? (Choose two.)___
A. Linux LVM
B. software RAID
C. GPT/MBR hybrid disks
D. Windows basic volumes
E. Windows dynamic volumes
【多选题】
Which two statements about vCenter HA are correct? (Choose two.)___
A. ESXi 5.5 or later is required.
B. vCenter HA network latency between nodes must be less than 50 ms.
C. NFS datastore is supported.
D. It must be deployed on a 3
E. SXi host cluster with DRS enabled.
【多选题】
An attempt to delete NFS datastore from a ESXi host returns the error: Sysinfo error on operation returned the following status:< Busy> Which two statements could explain this failure? (Choose two.)___
A. NFS datastore is a part of Storage DRS Cluster.
B. NFS.VolumeRemountFrequency value is set to 30.
C. Storage I/O Control is enabled on NFS datastore.
D. NFS datastore has running or registered virtual machines.
【多选题】
An administrator finds that the Microsoft Exchange virtual machines are exhibiting network latency. What two in-guest changes can help decrease latency? (Choose two.)___
A. LRO
B. TSO
C. SR-IOV
D. PVRDMA
【多选题】
Which two types of iSCSI adapters require VMkernel networking configuration? (Choose two.)___
A. dependent hardware
B. in-guest
C. software
D. independent hardware
【多选题】
Which two statements are true for NFS v4.1 firewall behavior? (Choose two.)___
A. It closes port 2049.
B. It sets allowed. All flag to TRUE.
C. It sets allowed. All flag to FALSE.
D. It opens port 2049.
【多选题】
A vSphere Administrator attempts to enable Fault Tolerance for a virtual machine but receives the following error: Secondary VM could not be powered on as there are no compatible hosts that can accommodate it. What two options could cause this error? (Choose two.)___
A. The other ESXi host(s) are in Maintenance Mode.
B. Hardware virtualization is not enabled on the other ESXi host(s).
C. The other ESXi host(s) are in Quarantine Mode.
D. Hardware MMU is enabled on the other
E. SXi host(s).
【多选题】
Storage capabilities be populated in what two ways? (Choose two.)___
A. The administrator can use tags to describe capabilities.
B. Default capabilities are provided by vCenter Server.
C. Datastores can advertise their capabilities through VAAI.
D. Datastores can advertise their capabilities through VASA.
【多选题】
In network troubleshooting it is important to know what upstream switch the ESXi host is connected to. Which two features does ESXi provide to help identify the upstream switch? (Choose two.)___
A. Promiscuous mode
B. DPM
C. LLDP
D. CDP
【多选题】
Virtual Volumes supports which three VMware features? (Choose three.)___
A. Instant Clones
B. Distributed Resource Scheduler
C. Linked Clones
D. vMotion
E. Storage Distributed Resource Scheduler
【多选题】
vSphere DRS helps to balance virtual machines with available resources in a vSphere cluster. What three types of resources can be taken into account for balancing? (Choose three.)___
A. CPU
B. physical NIC saturation of an ESXi host
C. virtual NIC saturation of a virtual machine
D. RAM
E. storage latency
【多选题】
Which three design requirements must be satisfied to enable RAID-6 objects in a VMware vSAN cluster? (Choose three.)___
A. vSAN Advanced license or higher
B. vSAN stretched cluster
C. at least six hosts contributing storage
D. deduplication and compression
E. all flash configuration
【多选题】
When using "Cluster resource percentage" for host failover capacity in vSphere HA Admission Control, the total resource requirements are calculated from which two values? (Choose two.)___
A. Total vCPUs assigned to each VM.
B. Average CPU usage on each VM over time.
C. Memory reservations on each VM.
D. Total memory assigned to each VM.
E. Average active memory on each VM over time.
F. CPU reservations on each VM.
【多选题】
Which are four attributes of the Active vCenter HA node? (Choose four)___
A. It uses the vCenter HA network to communicate with the Witness node.
B. It constantly replicates vPostgres data with the Witness node.
C. It uses a public IP address for the management interface.
D. It runs the active vCenter Server Appliance instance.
E. It uses the vCenter HA network for replication of data to the Passive node.
F. It provides a quorum to protect against split-brain situations.
