【判断题】
《供电营业规则》规定：供电企业接到用户事故报告后，应派人赴现场调查，在7天内协助用户提出事故调查报告。
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10千伏及以下公用高压线路供电的，以用户厂界外或配电室前的第一断路器或第一支持物为分界点，第一断路器或第一支持物属用户所有。
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国家电网公司的企业理念是你用电、我用心。
【判断题】
《供电营业规则》规定：用户迁址，原址按终止用电办理，供电企业予以销户，新址用电优先受理。
【判断题】
《居民用户家用电器损坏处理办法》适用于由供电企业以220/380伏电压供电的居民用户，因发生电力运行事故导致电能质量劣化，引起居民用户家用电器损坏时的索赔处理。
【判断题】
营业厅VI标识六要素包括营业厅门楣、95598小灯箱、营业厅铭牌、营业厅时间牌、防撞条、营业厅背景板。
【判断题】
任何单位或个人在电力设施周围进行爆破作业，必须按照国家有关规定，确保电力设施的安全。
【判断题】
国网电网公司员工服务“十个不准”规定，不准违反政府部门批准的收费项目和标准向客户收费。
【判断题】
窗口服务人员的着装要求是统一、整洁、得体。
【判断题】
《供电服务规范》中营业厅规范规定，当有特殊情况必须暂时停办业务时，应列示“暂停服务”标牌。
【填空题】
1.国家电网公司承诺：对欠电费客户依法采取停电措施，提前___送达停电通知书，费用结清后___内恢复供电。
【填空题】
2. 在供电企业低压供电的线路上，发生零线断线，引起居民家用电器损坏且不可修复，其购买时间在___月及以内的，按___发票价，供电企业全额予以赔偿。
【填空题】
3.国家电网公司承诺：供电服务热线“95598”24小时受理业务咨询、信息查询、___和___。
【填空题】
4.《国家电网公司供电客户服务质量标准》规定的服务渠道有___、95598供电服务热线、网上营业厅、___、银行及其它代办机构、社区及其它渠道。
【填空题】
5.供电服务包括___提供和___服务。
【填空题】
6.国家电网公司员工服务“十个不准”不准违反政府部门批准的___和标准向客户收费，不准对外泄露客户个人信息及___。
【填空题】
7.2011年竣工投运的 “电力天路”是指___联网工程。
【填空题】
8.国家电网公司承诺：受理客户投诉后，___工作日内联系客户，___工作日内答复处理意见。
【填空题】
8.国家电网公司的服务理念是___、___。
【填空题】
9.国家电网公司提出的“两个替代”是指“___替代”和“___替代”。
【填空题】
10.国家电网公司承诺：受电工程检验合格并办结相关手续后，居民客户___个工作日内送电，非居民客户___个工作日内送电。
【填空题】
11.《电力供应与使用条例》规定：因建设需要，必须对已建成的供电设施进行迁移、改造或者采取防护措施时，建设单位应当事先与该供电设施管理单位协商，所需工程费用由___负担。
【填空题】
12.《国家电网公司供电服务质量标准》规定：客户交费日期、地点、银行账号等信息发生变更时，应至少在变更前___个工作日告知客户。
【填空题】
13.《国家电网公司供电服务质量标准》规定：当电力供应不足或因电网原因不能保证连续供电的，应执行政府批准的___。
【填空题】
14. 依据《国家电网公司供电服务质量标准》，受理客户服务申请后，电能表异常业务___个工作日内处理，抄表数据异常业务___个工作日内核实。
【填空题】
15.《国家电网公司供电服务规范》规定：如在工作中损坏了客户原有设施，应尽量恢复原状或___。
【填空题】
16.《供电营业规则》规定：用户应在提高用电___的基础上，按有关标准设计和安装无功补偿设备，并做到随其负荷和电压变动及时投入或切除，防止无功电力___。
【填空题】
17.《供电营业规则》规定：供电企业应不断改善供电可靠性，减少设备检修和电力系统事故对用户的停电___及每次停电___。
【填空题】
18.《国家电网公司供电客户服务质量标准》规定：重要客户停限电告知服务是指供电企业向重要客户提供计划、___、___停限电信息，以及供电可靠性预警的服务。
【填空题】
19.国家电网公司承诺：城市地区供电可靠率不低于___，居民客户端电压合格率___。
【填空题】
20. 《国家电网公司供电服务规范》规定：处理客户投诉应以___和___为依据，以维护客户的合法权益和保护国有财产不受侵犯为原则。
【填空题】
21.“三严三实”是指严以___、严以用权、严以律己，谋事要实、创业要实、___要实。
【填空题】
22.《国家电网公司供电服务规范》规定，___以上供电营业场所无周休日。
【填空题】
23.对窗口服务人员仪容的基本要求是___、大方、端庄。
【填空题】
24. 窗口人员应统一着装，并佩戴___。
【填空题】
25.窗口服务人员接待客户时，应面带微笑，目光专注，做到来有___、去有___ 。
【填空题】
26.供电设施计划检修停电，提前 ___向社会公告。
【填空题】
27. 《国家电网公司95598客户服务业务管理办法》规定，计划停电、___、电网故障停限电、超电网供电能力停限电信息报送内容包括停电类型、停电范围等。
【填空题】
28. 《国家电网公司95598客户服务业务管理办法》规定，停送电信息内容发生变化后 ___分钟内更新系统信息，并记录变更类型、变更说明等，以便及时答复客户。
【填空题】
29. 《国家电网公司95598客户服务业务管理办法》规定，针对重大服务事件，各省公司、国网客服中心应建立重大服务事件的快速反应机制、制定___、协同联动、跟踪督办事件处理进度。
【填空题】
30.省公司，地市、县供电企业在重大服务事件发生后24小时内，将事件的详细处理情况以___ 形式上报。
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【多选题】
An administrator is upgrading a vSphere Distributed Switch. The existing switch is version 6.0 and the administrator wants to upgrade to the latest version possible. The environment contains several ESXi 6.1 hosts. Which two options are available to ensure that the upgraded switch will be compatible with these hosts? (Choose two.)___
A. Upgrade the vSphere Distributed Switch to 6.0
B. Upgrade the ESXi 5.5 hosts to version 6.0, then upgrade the vSphere Distributed Switch to 5.5
C. Upgrade the vSphere Distributed Switch to 5.1
D. Upgrade the
E. SXi host switches to 5.5, then upgrade the vSphere Distributed Switch to 5.5
【多选题】
An administrator attempts to create a Thick Provisioned Virtual Disk (VMDK) on an NFS datastore; but it fails. Which two reasons would explain the failure? (Choose two.)___
A. Datastore is on an NFS 3 storage server that does not support Hardware Acceleration
B. Datastore is on an NFS 4.1 storage server
C. Only VMFS datastores support "Thick Provisioned" VMDK
D. The NFS datastore was not created on a "Thick Provisioned" device
【多选题】
Which two NFS Protocol versions does vSphere 6 support? (Choose two.)___
A. Version 3
B. Version 3.1
C. Version 4
D. Version 4.1
【多选题】
Which three operations occur during a cold migration of a virtual machine? (Choose three.)___
A. The virtual machine disks are moved if the datastore is being changed.
B. The virtual machine is registered with the destination server.
C. The source virtual machine is removed from the old hosts.
D. The virtual machine hardware is upgraded.
E. The virtual machine files are quiesced prior to the migration.
【多选题】
A 4 GB Memory virtual machine is experiencing extended memory issues, as shown in the Exhibit. What potential issues could be attributed to this memory pressure?___
A. A limit is imposed on the virtual memory of this virtual machine.
B. The Balloon driver has been uninstalled.
C. A limit has been imposed on the Virtual CPU of the virtual machine.
D. Storage IO control has been enabled for the virtual machine causing the swapped memory.
【多选题】
You are creating a virtual machine in the Web Client using the New Virtual Machine wizard. Which two steps are required? (Choose two.)___
A. Select a valid name.
B. Select a cluster for the compute resource.
C. Select a network adapter.
D. Select the virtual machine compatibility.
【多选题】
An administrator has been given requirements to configure vMotion for a new virtual machine. The configuration should: <Provide Network Redundancy Use VLAN 550> <Be secured against anyone trying to spoof communication The vSwitch1 configuration is shown in the Exhibit.> Which three changes should be made to meet the stated requirements? (Choose three.)___
A. The VLAN ID must be set appropriately.
B. The default values for MAC Address Changes and Forged Transmits must be altered.
C. The teaming and failover adapters must be set appropriately.
D. The Traffic Shaping configuration must be altered.
E. The Load Balancing Policy must be set appropriately.
【多选题】
Which three traffic types are available services options when configuring a vmkernel port? (Choose three.)___
A. Provisioning Traffic
B. Virtual Volumes Traffic
C. vSphere Replication NFC Traffic
D. Virtual SAN Traffic
E. FCoE Traffic
【多选题】
An administrator logs into the vSphere Web Client, but is unable to see any hosts and clusters. Which two options could fix the problem? (Choose two.)___
A. Verify that the client web browser and vCenter Server are in the same broadcast domain.
B. Verify that the vCenter Server system is registered with the same Platform Services Controller as the vSphere Web Client.
C. Log in to the vCenter Server as a user within the Active
D. irectory domain.
【多选题】
Which three VLAN Tagging modes are available in vSphere 6.x? (Choose three.)___
A. External Switch Tagging
B. Private VLAN Tagging
C. Virtual Switch Tagging
D. VXLAN Tagging
E. Virtual Guest Tagging
【多选题】
Which two statements are true about VMFS5 datastores on ESXi 6.x? (Choose two.)___
A. Virtual Disk (VMDK) size can be larger than 2TB.
B. Datastore extent size can be larger than 2TB.
C. Only Physical Mode Raw
D. evice Map (Passthrough-RDM) can be larger than 2TB.
【多选题】
Which two statements are correct when turning off a Distributed Resource Scheduler (DRS) Cluster? (Choose two.)___
A. The resource pool hierarchy of the DRS cluster is maintained.
B. The resource pool hierarchy of the DRS cluster is removed.
C. The affinity settings of the
D. RS cluster are removed and not maintained when DRS is re-enabled.
【多选题】
An administrator is creating a new Virtual SAN cluster on a Layer 2 network. There is an existing Virtual SAN cluster on the same Layer 2 network. Which two actions would allow the new Virtual SAN cluster to coexist with the older cluster? (Choose two.)___
A. Change the default Multicast Address on the new Virtual SAN cluster.
B. Change the default Unicast Address on the new Virtual SAN Cluster.
C. Create a separate VLAN for each cluster.
D. Create an ARP Alias for the Virtual SAN VMkernel Network Adapter.
【多选题】
A vCenter Operations Manager 5.7 environment is upgraded to vRealize Operations. After the upgrade, the analytics services fail to start. Which three steps must be taken to resolve the problem? (Choose three.)___
A. Take the vRealize Operations cluster offline.
B. Delete the activity persistence files.
C. Bring the cluster back online.
D. Remove any unresponsive nodes.
E. Stop the CaSA service.
【多选题】
An organization has an ESXi 6.x host that contains two resource pools. The host is being relocated to a DRS cluster. What two actions can be taken to integrate the host into the cluster, and what would happen to the existing ESXi resource pool hierarchy as a result? (Choose two.)___
A. Place all of the host's virtual machines into the DRS cluster root resource pool. The resource pools present on the host will be deleted.
B. Create a resource pool for the ESXi host's virtual machines and resource pools. The resource pools present on the host will be deleted.
C. Place all of the host's virtual machines into the DRS cluster root resource pool. The resource pools present on the host will be preserved.
D. Create a resource pool for the
E. SXi host's virtual machines and resource pools. The resource pools present on the host will be preserved.
【多选题】
Which two parameters are required when adding an iSCSI target to an iSCSI Software Adapter using Dynamic Discovery? (Choose two.)___
A. The iSCSI device's IP Address or Fully Qualified Domain Name
B. The Port Number
C. The iSCSI device's iSCSI Qualified Name (IQN)
D. The Default Gateway IP Address
【多选题】
Which two SMTP Notification Event Details are specific to alarms triggered by events? (Choose two.)___
A. User Name
B. Summary
C. Old Status
D. Target
【多选题】
Which two High Availability ___ Cluster admission control policies can help avoid resource fragmentation? (Choose two.)(AC)
A. Define failover capacity by static number of hosts
B. Define failover capacity by reserving a percentage of the cluster resources
C. Use dedicated failover hosts
D. Use Virtual Machine Monitoring
【多选题】
An attempt to enable vSphere Fault Tolerance for a powered-on virtual machine fails. Which two scenarios would result in this failure? (Choose two.)___
A. The virtual machine has three vCPUs configured.
B. The host on which the virtual machine is running has insufficient memory resources.
C. The virtual machine has insufficient resources to accommodate full reservation plus the overhead memory.
D. VMware High Availability is enabled on the cluster of which this host is a member.
【多选题】
A vApp template recently added to a Content Library is not displayed. Which two actions could correct this problem? (Choose two.)___
A. Manually synchronize the library
B. Select the Download all library content immediately option
C. Select the Sync subscribed library option
D. Manually download the vApp template
【多选题】
What are three valid disk configurations for the vSphere Data Protection 6.x Appliance? (Choose three.)___
A. 500GB
B. 1TB
C. 1.5TB
D. 2TB
E. 4TB
【多选题】
Which three connection types are available when configuring a vSwitch in the vSphere Web Client? (Choose three.)___
A. VMkernel Network Adapter
B. Physical Network Adapter
C. Virtual Machine Port Group for a Standard Switch
D. vMotion Network Adapter
E. vSAN Network Adapter
【多选题】
Which three features can be enabled for a new host cluster? (Choose three.)___
A. Storage Distributed Resource Scheduling
B. High Availability
C. Fault Tolerance
D. Distributed Resource Scheduling
E. Virtual SAN
【多选题】
An administrator receives a report that no real time statistics are available for a virtual machine in the vCenter Server inventory. Which two statements indicate likely causes of the problem? (Choose two.)___
A. The virtual machine is powered off.
B. The host containing the virtual machine is disconnected from vCenter Server.
C. There is insufficient real time data to display the information.
D. The vCenter Server service is not running.
【多选题】
Your manager has given you a bash script that retrieves data for ESXi 6.x host configurations. This data needs to be collected right after the installation of a host and must be run directly on the host. Which two actions can be used to run this script on an ESXi host? (Choose two.)___
A. Connect to the host with Ruby vSphere Console and run the script from there.
B. Enable SSH access from the Direct Console User Interface.
C. Enable the ESXi Shell from the
D. irect Console User Interface.
【多选题】
Which two are true about the Risk badge in vRealize Operations? (Choose two.)___
A. The Risk badge indicates potential future problems that may degrade the performance of the system.
B. Risks may require attention in the near future.
C. The Risk badge indicates problems that are degrading performance of the system.
D. Risks require attention now to correct system performance problems.
【多选题】
vSphere Update Manager allows which two virtual machine attributes to be upgraded? (Choose two.)___
A. Virtual machine firewall policies for NSX.
B. Software Packages in the virtual machine.
C. Virtual machine Hardware Version.
D. VMware Tools Upgrade.
【多选题】
What are two benefits of using NFS 4.1 with vSphere 6.x as compared to NFS 3? (Choose two.)___
A. NFS 4.1 supports Kerberos Authentication
B. NFS 4.1 supports multipathing
C. NFS 4.1 supports IPv6
D. NFS 4.1 supports hardware acceleration
【多选题】
Which three statements are true regarding Fault Tolerance? (Choose three.)___
A. Applications need to be continuously available to users.
B. Applications without native clustering capabilities can be protected.
C. Custom clustering solutions are complicated to configure and maintain.
D. Applications that have 16 vCPUs are supported.
E. Prevents application crashes by analyzing the workload and correcting problems.
【多选题】
Which two statements are true regarding VMware vSphere Flash Read Cache (vFRC)? (Choose two.)___
A. Cache fills and cache evictions happen in the granularity of a cache block size.
B. vFRC caches data from both read and write I/Os, but write I/Os are always serviced by the underlying storage.
C. vFRC caches data from both read and write I/Os, but write I/Os are always serviced by the underlying cache data.
D. Cache fills and cache evictions happen in the granularity of the disk block size.
【多选题】
What are two possible causes of Storage Distributed Resource Scheduler (SDRS) being disabled on one or more virtual machine disks in a datastore cluster? (Choose two.)___
A. The virtual machine has vSphere Fault Tolerance disabled.
B. The virtual machine is a template.
C. The virtual machine swap file is on a shared datastore.
D. The disk is a CD-ROM/ISO file.
【多选题】
An administrator attempts to install vCenter Single Sign-On Server. The installer returns an error message indicating that the installation failed. Prior to the installation, all setup prerequisites were met. The administrator has generated a vCenter Server Single Sign-On support bundle. Which two files should the administrator analyze to determine the cause of the failure? (Choose two.)___
A. Server\utils\logs\imsTrace.log
B. Server\utils\logs\install.txt
C. %TEMP%\utils\logs\vminst.log
D. %TEMP%\vminst.log
【多选题】
An administrator is unable to remove an ESXi 6.x host from a vSphere Distributed Switch. What are two likely reasons for this issue? (Choose two.)___
A. Vmkernel interfaces on the switch are still in use.
B. VM Network port group adapters are connected to different switch.
C. Physical NICs are migrated to different switch.
D. VM Network adapters are connected to this switch.
【多选题】
Which two Identity Sources are available to add for vCenter Single Sign-On authentication? (Choose two.)___
A. LocalOS
B. OpenLDAP
C. NIS as an LDAP Server
D. VCMSDS
【多选题】
What are three goals of resource management within a cluster? (Choose three.)___
A. To prevent virtual machines from monopolizing resources and to guarantee predictable service rates.
B. To exploit undercommitted resources and overcommit with graceful degradation.
C. To provide solutions to potential problems that you might encounter when using vCenter Server.
D. To control the relative importance of virtual machines and provide flexible dynamic partitioning.
E. To provide additional network administration capabilities.
【多选题】
Which three actions can be taken as a result of executing the vSphere Update Manager 6.x scan and remediation wizards? (Choose three.)___
A. Install and upgrade software in virtual machines.
B. Upgrade the firmware on ESXi host devices.
C. Upgrade and Patch ESXi hosts.
D. Install and update third-party software on hosts.
E. Upgrade virtual machine hardware.
【多选题】
Which two statements are true about deploying and using vSphere Replication? (Choose two.)___
A. ESXi hosts managed by a single vCenter Server instance require a connection between the two vSphere Replication appliances.
B. Sites managed by different vCenter Server instances require a connection between the two vSphere Replication appliances.
C. Sites managed by different vCenter Server instances require the use of Site Recovery Manager and a connection between the two vSphere Replication appliances.
D. ESXi hosts managed by a single vCenter Server instance require a single vSphere Replication appliance.
【多选题】
An administrator is attempting to power on a virtual machine, but the task is hanging at 95%. What three scenarios best explain why this problem is happening? (Choose three.)___
A. A virtual machine question is currently being posed to the administrator.
B. Another task for the virtual machine or other component is already in progress.
C. The VMware High Availability cluster has insufficient resources to guarantee failover.
D. The host has lost access to the storage device containing the virtual machine files.
E. The host is under resource contention and unable to power on the virtual machine.
【多选题】
Which three features are not supported when using Fault Tolerance in vSphere 6.x? (Choose three.)___
A. Virtual Volumes (VVOLS)
B. Storage vMotion
C. Virtual Machine Component Protection
D. vMotion
E. vSphere Distributed Switches
【多选题】
Which two storage controller configurations can be used with Virtual SAN? (Choose two.)___
A. SAS controllers in Passthrough mode
B. SAS controllers in RAID0 mode
C. SAS controllers in RAID1 mode
D. SAS controllers in RAID10 mode
