【判断题】
当值人员离开车站客服中心或票务室时，其他人员（包含跟岗学习人员）必须随同离开，不得逗留。
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相关试题
【判断题】
乘客交付的现金均需经过人工及验钞设备的识别，客服中心岗发现非标准币应交还乘客，请乘客另行更换。
【判断题】
报表必须用黑色或蓝色笔填写，字迹清晰、工整，金额数字的填写精确到角。
【判断题】
纸质报表填写发生错误时，按“划线更正法”进行更正。
【判断题】
操作人员使用点钞机、硬币清点机、纸币清分机前后，无须检查是否有遗留现金。
【判断题】
车站边门设在付费区和非付费区之间，运营时间内应设为常闭状态。
【判断题】
根据票务违章所导致的直接或间接损失大小，或由此造成对票务收益安全的危害程度，由低至高划分为一级至二级票务违章。
【判断题】
违反边门管理办法，私自放行人员从边门出入为二级票务违章。
【判断题】
伪造账目、报表或用其他虚假行为填平账目，被查处有个人或集体违规获利事实的行为为四类票务事故。
【判断题】
丢失自动售票机维修门钥匙、钱箱钥匙、补币箱钥匙等涉及票务收益安全的钥匙为四类票务事故。
【判断题】
本站进出卡由行车值班员负责交接、保管及办理借用手续。
【判断题】
客服中心岗顶岗、交接时需进行钥匙数量、状态确认，无异常后进行交接，交班人锁闭配票盒并随身携带配票盒钥匙，无需登记。
【判断题】
日常使用钥匙由运营分公司员工或相关专业委外人员凭工作证到车控室办理借用手续，按规定在《车站备品、门禁卡/钥匙借用登记簿》--上登记。
【判断题】
负差额指客服中心岗在单笔交易过程中收取乘客现金但BOM无记录的情况。
【判断题】
"车站接收到退款通知书后，若同意退款，需在5日内电话通知乘客凭《乘客事务处理单》--（乘客联）到客服
【判断题】
"BOM差额指客服中心岗每个岗位实收金额与应收金额的差异，实收金额大于应收金额为长款，实收金额小于
【判断题】
人为原因造成的短款，由相关责任人补齐。
【判断题】
车站遇到不符合及时退票操作流程的乘客退款事务时，填写《乘客事务处理单》--、《退款申请单》--，票务处根据事件详情和系统交易记录决定是否退款处理
【判断题】
TVM票款收入分为现金收入、移动支付收入两部分。
【判断题】
正常情况下，在非付费区无进、出站信息的已售赋值的单程票，可在出售站办理退票。
【判断题】
公务票遗失后未及时（三个工作日内）挂失而被他人使用均按转借他人使用处理。
【判断题】
公务票丢失后本人须及时办理黑名单公务票申请。
【判断题】
员工出现违规使用公务票行为，首次发生的罚款1000元；出现两次及以上的，罚款2000元并对其进行警告处分。
【判断题】
公务票按权限分为员工卡、外服卡、本站进出卡和临时卡。
【判断题】
临时卡，是指适用于较长时间段内需要进出车站的外来学习、参观人员，以及需在轨道公司长期就餐的人员等的有效凭证。
【判断题】
外服卡分年卡和月卡两种，使用有效期自申请办理外服卡当月起生效，最长不超过一年（每年1月1日—12月31日）。
【判断题】
无效公务票换卡需填写《公务票申请表》--、《公务票换领申请表》--，所属部门签章，提交票务处审核。
【判断题】
投诉不申辩原则：在处理乘客投诉时，首先要给乘客带来的不便表示歉意，处理过程中要关心乘客的需求，做到耐心、有礼，不能出现顶撞、推诿行为
【判断题】
车站负责对车站的保洁、保安、商铺、委外、代维、工班等站内工作人员监督和管理。
【判断题】
“失物招领中心”的拾遗物品可分为现金首饰类、贵重电子产品类、日用品类、服饰类、证件类以及其他；日用品类存放于指定安全位置上锁，与其它类拾遗物品分开存放，避免混乱
【判断题】
失主认领失物时需出示本人身份证或其他有效身份证明，描述两项以上最能表现失物特征，必要时可由单位出具介绍信。
【判断题】
车站失物台账更正时使用划线更正法，无需双人确认。
【判断题】
大客流指在一定时间内出现较多客流并有持续发展的趋势，造成车站能力或列车运能明显不足的客流。
【判断题】
投诉指在运营服务中，乘客因对员工服务、设施设备、环境卫生、治安、公司制度等方面不满而提出的需求。
【判断题】
运营分公司员工在乘客服务区应保持良好服务意识，言行举止要注意文明礼貌，主动、热情地向有需要的乘客提供帮助。
【判断题】
员工穿着制服（工作服）搭乘轨道交通时，应注意仪容仪表，着装整齐，不穿污垢、污渍制服（工作服），可以赤膊、赤脚或穿拖鞋，不挽袖挽裤
推荐试题
【单选题】
20. — Its difficult for the village children to cross the river for school.
— I think a bridge ________ over the river.
A. should be built B. is being built C. has been built D. was built
【单选题】
21. — Could you tell me when Mr. Li ________ in Huaibei?
— Sure．．When he ________, I’ll call you．
A. arrives; will arrive B. will arrive; will arrive
C. arrives; arrives D. will arrive; arrives
【单选题】
22.There is ________ 800-metre-long road behind ________ hospital．
A. an; an B. an; the C. a; a D. a; the
【单选题】
23. — Did you see a girl in yellow pass by just now?
— No, sir. I ________ a magazine.
A. read B. am reading C. was reading D. would read
【单选题】
24.In fact, my parents are not only kind to me, but also strict ________ me.
A. at B. to C. for D. with
【单选题】
25. The boy_____ a yellow sweater can_____ himself now．
A. wearing; dress B. putting on; wear C. put on; dress D. dressing;
【单选题】
( ) 26. Where does the writer of "The little Prince" come from?
A．England． B．France． C．America． D．China．
【单选题】
( ) 27. What does the prince do after the fox tells him a secret?
A．He cares more about a flower and a sheep．
B．He meets many more strange adults on other planets．
C．He realizes his love for the rose and he goes back to his planet．
D．He discovers interesting things such as a snake, other roses and a fox．
【单选题】
( ) 28. What does "The little Prince" mainly talk about? It' s about _________．
A．the adult world B．the planet B -612
C．a rose and a fox D．the adventure of a young
【单选题】
( ) 29. When a baseball player hits the ball, he must ______ to get a point.
A. run to each base freely
B. touch the home plate first
C. touch all the bases with his hands
D. run to each base in order and touch it with his foot
【单选题】
( ) 30. When was the importance of touching all the bases shown?
A. Before the baseball rules made.
B. At the end of the 1974 baseball seasons.
C. At the start of the 1974 baseball seasons.
D. In the second week of 1974.
【单选题】
( ) 31. Who hit home run number 715?
A. Babe Ruth. B. Hank Aaron. C. Babe Ruth’s partner. D. Hank Aaron’s friend.
【单选题】
( ) 32. What does the expression “to touch all bases” mean?
A. To try your best to set a new record.
B. To get a chance to be the greatest hitter.
C. To do what is needed to finish an activity.
D. To solve the problems successfully.
【单选题】
( ) 33. The Chinese Yellow Sea Wetlands are in the _______ of China．
A．south B．east C．west D．north
【单选题】
( ) 34. Usually the weather in the wetlands is _______．
A．hot B．pleasant C．cold D．dry
【单选题】
( ) 35. The World Wetlands Day is on _______．
A．February 2 B．June 25 C．April 22 D．March 22
【单选题】
( ) 36. We must protect wetlands because _______．
A．they are home for wildlife B．they can prevent flood
C．they can offer food to the animals and birds D．all of the above
【单选题】
( ) 37.The greatest river for navigation is ___________.
A. the Nile B. the Amazon C. the Mekong D. the Mississippi
【单选题】
( ) 38. From a dam, people can use the water for ___________.
A. keeping the rivers clean B. only making electricity
C. irrigation and making electricity D. washing clothes
【单选题】
( ) 39. The water in the river is polluted because of _____________.
A. people's drinking water too much B. people's swimming in the river too much
C. chemicals and other materials D. people's building a dam across a river
【单选题】
( ) 40. The best title of the passage is ___________.
A. Rivers in Cities B. The importance of Rivers
C. Transportation D. Natural Resources
【单选题】
1.—Hello! This is Henry Speaking．I’d like to speak to your father．
—Sorry, he has Shanghai．
A. been in B. been to C. come to D. gone to
【单选题】
2. — It’s difficult for the village children to cross the river for school．
— I think a bridge ______ over the river．
A. was built B. is being built C. has been built D. should be built
【单选题】
3. —Where would you like to go, Jinan or Qufu?
— ．I only want to go to Qingdao．
A. Each B. Either C. Neither D. All
【单选题】
4. — The documentary A Bite Of China II is quite popular around China recently. How do you like it? — ______.
A. I think so B. Pretty good C. It’s my pleasure D. All right
【单选题】
5. There are three English-books on the shelf, but ______ of them is mine.
A. both B. neither C.all D. none
【单选题】
6. When the parents arrived at the hall, the students _______ their projects.
A. have finish B. finished C. had finished D. are finishing
【单选题】
7. This week, the _______ seems to change every day: one day is hot; the next day is cold.
A. time B. weather C. season D. way
【单选题】
8. He never does his work _______ Mary.
A. as careful as B. so careful as C. carefully as D. as carefully as
【单选题】
9. — Can he jump high?
— Yes, he ______. He is a good high jumper.
A. must B. need C. can D. shall
【单选题】
10. The shop _____ at 8:00 a．m．and it ________ for ten hours every day．
A. is open; has opened B. is opened; opens
C. opens; is open D. opened; opens
【单选题】
11. —Excuse me, may I use your bicycle? ______ is broken.
—Certainly. But remember to return it before lunch.
A. Mine B. Me C. Myself D. I
【单选题】
12. —Simon, what do I need to take for the hiking?
—You’d better ________ more water than usual. It’s hot today.
A. to take B. taking C. take D. took
【单选题】
13. Helen ______ to a language school when she was seven.
A. sent B. is sent C. will send D. was sent
【单选题】
14. — Is this park you’ve visited recently?
— Yes, it's the most beautiful one I’ve ever visited before.
A. that B. the one C. which D. the one which
【单选题】
15. — It’s difficult for the village children to cross the river for school.
— I think a bridge ________ over the river.
A. should be built B. is being built C. has been built D. was built
【单选题】
16. — Could you tell me when Mr. Li ________ in Huaibei?
— Sure．．When he ________, I’ll call you．
A. arrives; will arrive B. will arrive; will arrive
C. arrives; arrives D. will arrive; arrives
【单选题】
) 17.There is ________ 800-metre-long road behind ________ hospital．
A. an; an B. an; the C. a; a D. a; the
【单选题】
18. — Did you see a girl in yellow pass by just now?
— No, sir. I ________ a magazine.
A. read B. am reading C. was reading D. would read
【单选题】
19.In fact, my parents are not only kind to me, but also strict ________ me.
A. at B. to C. for D. with
