相关试题
【多选题】
接待有特殊身份和地位游客，导游人员应注意___。
A. 要有自信心
B. 把握政策尺度
C. 提前做好相关知识准备
D. 随时向领导请示、汇报
E. 合理统筹安排
【多选题】
航空客票的经济舱又分不同的座位等级，低舱位与高舱位享受的服务也不同，主要体现在___等方面。
A. 优先登机
B. 提前预定机上座位
C. 是否允许退票
D. 餐食服务
E. 距离安全出口远近
【多选题】
导游员接到旅游者投诉后，正确的处理方式是___。
A. 认真倾听，主动与旅游者沟通
B. 如果旅游者提出的问题中有不合理成分，导游员可以进行辩驳
C. 在接到投诉后，导游员要进行全面的调查，并向有关部门核实
D. 对服务缺陷进行弥补，设法与有关部门商定弥补方案
E. 注意保护投诉者的隐私
【多选题】
一旦发现旅游者疑为细菌性食物中毒，导游应该___。
A. 立即让游客禁食，同时协助患者反复催吐
B. 若旅游者集体中毒，应报告卫生防疫部门、接待社和旅游行政管理部门
C. 封存患者所食用的食物和呕吐物，带到医院协助诊断
D. 记录医生的救治过程
E. 送医院救治时，要求医生开具诊断证明，写明中毒原因
【多选题】
为尽量减少旅游过程中旅游交通故障的发生概率，导游应做好以下预防措施___。
A. 安排观光路线要考虑当地的交通路况
B. 上团前，务必提醒车队和司机对车辆进行全面的检修
C. 上团前，要把行程向司机提前预报
D. 为确保旅游者安全，应安排他们尽量在前排就坐
E. 不要催促司机开快车
【多选题】
某游客在旅游前购买了旅游意外保险，在旅游中因交通事故受重伤住院。为向保险公司索赔，导游应帮助其收集___等证据。
A. 医院诊断证明
B. 化验单据
C. 公安部门的交通事故证明
D. 旅行社证明
E. 其他游客证词
【多选题】
导游员在接受散客接待任务后，应当详细阅读接待计划，明确___。
A. 旅游车的档次
B. 抵达本地的日期（时间）、航班（车次）
C. 下榻的饭店
D. 所接游客姓名
E. 提供哪些服务项目
【多选题】
为了保证旅游者在发生火灾时能尽快疏散，导游员应___。
A. 熟悉饭店楼层安全出口的位置
B. 熟悉饭店楼层电梯间的位置
C. 提醒游客阅读客房内的安全避险线路示意图
D. 提醒游客阅读客房内的服务指南
E. 掌握领队和全体游客的房间号码
【判断题】
“专职导游”是指旅行社正式导游，他们与旅行社签有正式的用工合同
【判断题】
旅游行业的核心价值观是“游客为本、服务至诚”
【判断题】
世界上第一次有商业性导游陪同的旅游活动，是托马斯•库克 1841 年组团到苏格兰的旅行
【判断题】
导游服务是脑力劳动和体力劳动的高度结合，没有大专以上文化程度是做不好导游工作的
【判断题】
小包价旅游团由旅行社提供的服务项目包括城市间往返交通、各地住宿和导游服务
【判断题】
导游领队人员应主动提醒旅游者尊重当地风俗习惯、宗教禁忌。在有支付小费习惯的国家和地区，应向旅游者收取小费主动向服务人员支付小费
【判断题】
导游接受游客委托办事，宜选择“我办事、你放心”类语言使客人放心
【判断题】
旅游者患一般性疾病，导游可建议其离团休息，并告知医疗费用自理
【判断题】
导游讲解的虚实结合法，要求导游不能只讲故事和传说，还应当进一步说明故事和传说反映的历史事实或者科学的原理
【判断题】
根据民航局的规定，出生不足 14 天的婴儿和醉酒的旅客不得乘坐民航客机
【判断题】
个性化服务又称标准化服务，它是导游人员按照规范化服务的要求落实旅游接待计划之外，为满足部分游客或个别游客的合理需求而提供的服务
【判断题】
在汽车行进途中，导游要多与司机闲聊，避免司机疲劳驾驶
【判断题】
高质量导游服务的三要素是语言、知识和态度
【判断题】
导游职业道德三大意识是政治意识、敬业意识和服务意识
【判断题】
对于提供涉外导游服务的导游人员，还应牢记“内外有别”的原则，在工作中多 请示汇报，切忌自作主张，更不能做违法乱纪的事
【判断题】
导游员不能向游客推销商品，更不能向商家索要回扣
【判断题】
2016 年 8 月国家旅游局下发《关于深化导游体制改革加强导游队伍建设的意见》，宣布取消导游资格证三年有效的规定，明确导游资格证终身有效
【判断题】
各类导游人员由于其工作性质、工作对象、工作范围和时空条件各不相同，职责重点也有所区别，基本职费也不同
【判断题】
导游服务质量的优劣，直接影响着旅游产品的销售，这是导游服务具有信息反馈作用的具体体现
【判断题】
在旅游过程中，导游人员要以身作则，遵守文明旅游规范，并引导旅游者开展文明旅游活动，这是导游人员的基本职责
【判断题】
导游人员可以适当使用香水，但应注意适量，以 3 米左右的距离内能闻到香味较为合适
【判断题】
景区导游人员亦称讲解员 ，其职费重点就是负责所在景区（点）的导游讲解、解答游客的问询
【判断题】
握手时间的长短可根据握手双方的关系亲密程度灵活掌握，初次见面一般握手不应超过 2 秒钟
【判断题】
在涉外交往中，一旦涉及位置的排列，原则上都讲究右尊左卑、右高左低
【判断题】
西餐礼仪规范中，男客人应帮助其左边的女宾挪动一下椅子
【判断题】
地陪在接团前要与旅行社计调人员核实该团客人所住房间的数目、类别、用房时间是否与旅游接待计划相符，核实房费内是否含早餐
【判断题】
遇到重大情况和问题(如治安事故、交通事故等) ，要及时汇报，但关键时刻仍可自行决定和处理
【判断题】
地陪接到旅游团集合登车后，用手指逐一清点人数，清点无误后方可示意司机开车
【判断题】
游客肌肉拉伤，24 小时内不可对伤处进行热敷和按摩，只能进行冷敷
【判断题】
景区讲解员在接待旅游团 ( 者) 之前应做好的服务准备包括知识准备、物资准备和形象准备
【判断题】
地方导游员在核实旅游团交通票据时，如果发现旅游者所乘的航班( 车次、船次)或时间有变更，应及时向地方接待杜的计调人员了解是否已经将变更情况通知了组团社，以防下站漏接
推荐试题
【单选题】
I think we both need to ___ the past, be happy about what we had for a time, learn from our experiences, and move on from there.
A. let go of
B. give authority to
C. make sense of
D. keep up with
【单选题】
My brother and I managed to ___ with each other and we soon made peace after a week’s quarrel.
A. heal
B. reconcile
C. respond
D. advocate
【单选题】
The two robbers in a stolen car tried to ___ a police roadblock (路障), but faile D.
A. break in
B. break off
C. break up
D. break through
【单选题】
Because of his long illness, Lee’s English level had dropped, but he was determined to ___ the other students by working harder.
A. put up with
B. catch up with
C. get along with
D. fill up with
【单选题】
We appreciate your efforts in making changes in your schedule and think that this new arrangement is now ___ to us.
A. agreeable
B. sustainable
C. portable
D. indispensable
【单选题】
The woman who died in a car crash last Saturday in the suburbs has been ___ as Kate Johnson, a 25-year-old office clerk.
A. justified
B. identified
C. notified
D. classified
【单选题】
My nephew failed in the College Entrance Examination, and we were all very sorry that he did not ___ to the university.
A. take it
B. get it
C. make it
D. succeed it
【单选题】
Almost half of that group will experience stress ___ enough to call for professional help.
A. tense
B. moderate
C. bearable
D. intense
【单选题】
If you grow too fast your entire economy could completely shut down and bring growth to a(n) ___.
A. halt
B. cease
C. peak
D. epidemic
【单选题】
I tried my best to drive inside in order to avoid the edges that might make me ___ the steep slope.
A. slip down
B. settle down
C. bring down
D. turn down
【单选题】
When the driver heard that there was a bomb on the bus, he immediately ___ to the side of the highway and radioed the police.
A. put out
B. took off
C. pulled over
D. slipped off
【单选题】
She was very ___ to become a manager in our customers’ office, but finally accepted our offer.
A. eager
B. intelligent
C. ridiculous
D. reluctant
【单选题】
In the race, it looked as if he would be the first, but then another young man who was close behind him put on speed and ___ by a few seconds.
A. beat him for it
B. beat him to it
C. beat him up
D. beat it to him
【单选题】
It is really helpful to have someone like you that we can ___ and count on during difficult times.
A. lean on
B. get to
C. hang on
D. get by
【单选题】
Women have a greater ability to ___ names with faces than men do, and they are also better at recalling lists.
A. associate
B. compare
C. engage
D. involve
【单选题】
He was always ready to help others and managed to ___ his friends ____being hurt.
A. expose … to
B. confine …to
C. restrict … from
D. shield … from
【单选题】
Older people are less likely to be ___ their negative emotions (情绪) and more likely to focus on the positive.
A. reserved for
B. caught up in
C. beat up to
D. counted on
【单选题】
I don’t have any bandage, so I have to ___ pressure to the wound to keep the bleeding down.
A. apply
B. involve
C. fulfill
D. establish
【单选题】
It is important that whichever candidate (候选人) is picked the loser should accept the defeat ___.
A. in advance
B. with great pride
C. with good grace
D. in large part
【单选题】
___ that new homes cost more than older homes, but that is not true across the country anymore.
A. It used to be
B. It is used to be
C. It used to being
D. It is used to being
【单选题】
The boss ___ his employees to work longer hours as the company is dreadfully short of staff at present.
A. called on
B. signed up
C. cared for
D. set up
【单选题】
The president’s visit and ___ discussions led to a plan that aimed to improve the trade relations between the two countries.
A. emerging
B. subsequent
C. consequent
D. Submerging
【单选题】
The author ___ his general idea mainly through statistics and results obtained from a survey (调查) about auto customer services in the United States.
A. assumes
B. engages
C. illustrates
D. represents
【单选题】
People in this town starved, several buildings were bombed and crime ___ because you had to steal to eat.
A. eroded
B. reflected
C. released
D. soared
【单选题】
Olympic recognition for bodybuilding (健美) remains ___ since some argue that bodybuilding is not a sport because the actual contest does not involve the same sort of efforts as “real” sports.
A. controversial
B. conventional
C. characteristic
D. influential
【单选题】
Tom tried to justify his absence from the meeting by ___ that he had been ill that day.
A. admitting
B. advocating
C. claiming
D. citing
【单选题】
___ the huge financial benefits, biological companies have been rushing to set up laboratories and new research projects.
A. Aware
B. Aware of
C. Not aware
D. Not aware of
【单选题】
Unfortunately, ___ lack of funds, the studies he began just two months ago, had to be ended early.
A. out of
B. in addition to
C. owing to
D. to begin with
【单选题】
With a good command of English, he soon got ___ to working with British people.
A. accustomed
B. consistent
C. relevant
D. responsible
【单选题】
What needs to be ___ here is that language and culture interact, and that understanding of one requires understanding of the other.
A. altered
B. stressed
C. aroused
D. committed
【单选题】
Policies and organizations must be created to meet workers’ hopes, and to ___ new problems that inevitably arise between workers and managers.
A. compromise
B. ensure
C. undermine
D. resolve
【单选题】
To keep the wheels of industry turning, we produce consumer goods in endless quantities, and, in the process, are rapidly ___ our natural resources.
A. ignoring
B. collapsing
C. enduring
D. exhausting
【单选题】
As a person who loves peace, he is committed ___ realizing peace between countries.
A. of
B. about
C. for
D. to
【单选题】
Learning how to use chopsticks is easy for me, ___ learning how to conduct myself at the table is quite difficult.
A. whereas
B. however
C. therefore
D. besides
【单选题】
___ that the patient smokes 50 cigarettes a day, it would be reasonable to assume there is some lung damage.
A. To give
B. Giving
C. Given
D. Having given
【单选题】
Kenyan (肯尼亚的) women tend to vote for those who could provide them ___ the necessary food to live on.
A. of
B. with
C. for
D. about
【单选题】
___ all obstacles and failures, the scientist continued doing his experiments day and night.
A. In spite of
B. In contrast to
C. As a matter of
D. As a result of
【单选题】
I’m willing to ___ that a larger car would have cost more, but I still think we should have bought one.
A. withdraw
B. indicate
C. abandon
D. concede
【单选题】
Manufacturing (制造) companies spend millions of pounds on advertisements, trying to ___ customers that their products are better than those of other companies.
A. confine
B. convince
C. depress
D. reconcile
【单选题】
He is not the right person for the project: he is not very technically minded and ___, he does not have the sense of responsibility.
A. instead
B. yet
C. furthermore
D. nevertheless
