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8.军队保卫人员依法执行军队保卫任务时,遇有紧急情况来不及购票时,可凭___先上车后补票。
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9.车厢温度调节适宜,体感舒适,原则上保持冬季___,夏季26℃-28℃。
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10.《总公司服务质量规范》中规定,动车组商务座车供餐时间为:早餐___,正餐___。
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1.CRH5A型动车组车厢定员为___和___两种;380BG型动车组车厢定员为___和___两种。
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2.《客规》中规定在普通大专院校___,___,中、小学和中等专业学校、___就读,没有工资收入的学生、___,家庭居住地和学校不在同一城市时,凭附有加盖院校公章的减价优待证的学生证___,每年可购买家庭至院校___之间四次单程的学生票。新生凭录取通知书、毕业生凭学校书面证明可买___学生票。学生票限于使用普通旅客列车硬座和动车组列车___,使用普通旅客列车硬卧时应当补收票价差额。
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3.自2013年1月1日起,国家铁路的旅客票价,以___为计算单位。
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4.CRH5型动车组车门上方LED显示灯,红灯代表___;白灯代表车门停用;绿灯代表___。
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5.动车组列车广播管理中规定,动车组列车音量原则不超过总体音量___。
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6.开车前核验电子客票自助票种:___票和___票。
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7.《安全监察证》除另有规定外,凭此证可乘坐各次旅客列车,免于___。
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9. 进站前丢失车票办理挂失补后,仅限于乘坐___、车次和席位的列车,只能办理一次。
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10.进站前丢失车票办理挂失补后,不能___、___到站。
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11.立式保温柜随时清理,微波炉___。
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12.动车组列车定义指由___的车辆以固定编组组成、两端设有___的一组列车 。
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1.车种代码是___缩写,分别为:一等座车___,二等座车___,二等座车/餐车___。
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2.各型动车组的制造序列代码按不同的技术序列动车组单独编排,顺序由___依次排列。
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3.CRH5A型动车组全列有___个塞拉车门;CRH5G型动车组全列有___个塞拉车门;380BG型动车组全列有___个塞拉车门。
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4.CRH5A型动车组的餐吧车在___车;380BG型动车组的餐吧车在___车。
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5.《总公司服务质量规范》中规定,商务座车正餐以___为主,配用速溶汤,分量适中,可另行配备面点、菜品、佐餐料包等。
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6.动车组发车前,由___确认旅客乘降完毕后,根据不同车型要求通知___或___关闭车门。
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7.列车旅客信息服务及影音播放系统播放的内容应由___部门提供,由___部门录入。
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8.列车销售的食品和商品销售应当___、___并有“CRH”标记。
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9.CRH5型动车组列车动车为___车,受电弓在___车。
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10.《总公司服务质量规范》中规定,工作中保持妆容美观,端庄大方。补妆及时,在___进行。不浓妆艳抹。
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11.CRH5型动车组QRK柜内控制系统有___、___、___、___、___五部分。
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12.大件行李存放处物品摆放平稳、___、整齐。
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13.桌板不超过___。
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14.配有纸杯架的,有___。
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16.不过肩,刘海长不遮眉,短发不短于___。
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17.双手保持清洁,身体外露部位无___。
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18.外露饰物款式简洁, 限手表、戒指各___。
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19.可佩戴发夹、发箍或头花及一副直径不超过___的耳钉。
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20.言表达规范、准确,使用“___、您好、谢谢、___、再见”等服务用语。
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1.《铁路旅客运输规程》中规定,铁路旅客运输合同的基本凭证是___。
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2.《铁路旅客运输规程》中规定,___人以上乘车日期、车次、到站、座别相同的旅客可作为团体旅客,承运人应优先安排。
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3.《总公司服务质量规范》中规定,使用普通话,表达准确,口齿清晰。服务语言表达规范、准确,使用___等服务用语。
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4.《总公司服务质量规范》中规定,乘务人员进出车站和动车所___时走指定通道,通过线路时走天桥、人行地道,走平交道时做到___,不横越线路,不钻车底,不跨越车钩,不与运行中的机车车辆抢行。
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5.《铁路旅客运输办理细则》规定,旅客运输组织工作要从方便旅客出发,全面安排,按照长短途列车分工___的原则,___的使用运输能力,均衡地组织运输。
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6.《铁路旅客运输办理细则》规定,对携带品超重不足___千克时,应免收运费。
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7.《车票实名制管理办法》中规定,自助售票机仅受理___的购票和取票。
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8.《铁路消防管理办法》中规定,铁路消防工作应贯彻___的方针。
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