【多选题】
以下关于APP投诉回单说法正确的是:___
A. 正确的使用APP查收工单
B. 正确的选择投诉分类
C. 按模板回单,用户投诉地址,投诉问题,联系时间,处理情况及措施,是否解释、用户态度填写正确
D. 上下归类一致,且回单内容与投诉内容相符合
查看试卷,进入试卷练习
微信扫一扫,开始刷题
相关试题
【多选题】
以下关于IP雷达使用正确的是:___
A. 打开IP雷达软件,点击程序查看所有联网程序的详细数据
B. 点击流量统计,显示各种数据的前10位排名
C. 点击网络连接,显示程序名称、IP地址和端口,以及对方的IP地址和端口等讯息
D. 点击TCP流量,显示远程IP地址、远程端口、物理地址、上传、下载字节,以及运行的程序
【多选题】
以下关于解决宽带用户拨号上网时出现691错误代码的问题正确的是:___
A. 首先确认是否为用户个人原因,用户名及密码输入错误等与上层设备无关的行为导致拨号不成功。
B. 如果仍出现691错误,查询此账号的详细信息。包括是否欠费,是否与其他端口绑定,在错误发生时是否为未登录状态。
C. 检查用户终端网卡是否被禁用(网络连接中的本地连接是否被禁用,或设备管理器中网络适配器的网卡上是否有红叉)。
D. 启用网卡,并进行拨号测试
【多选题】
以下关于中国移动机顶盒有线连接时网络设置正确的是:___
A. 使用遥控器点击设置-网络设置-以太网设置—DHCP/静态IP设置
B. 当选择DHCP时,保存退出即可
C. 当选择静态IP时,输入IP地址、子网掩码、网关、DNS服务器后,点击保存,当提示连接成功后,点击确认键进行上线
D. 选择对应的热点,输入密码连接
【多选题】
以下哪些GPON的组成部分()。___
A. 光线路终端OLT
B. 光网络单元/光网络终端(ONU/ONT)
C. 光纤分配网ODN
D. 光电转换器electroopticaldevice
【多选题】
以下属于光缆线路设备的是()。___
A. 光缆线路:各种敷设方式的通信光缆
B. 管道设备:管道,人孔和手孔等
C. 杆路设备:电杆,电杆的支撑加固装置和保护装置,吊线和挂钩等。
D. 附属设备:标志牌,宣传牌;光缆线路自动监测系统;防雷设备以及光缆交接箱等
【多选题】
以下属于上门服务规范的是:___
A. 身穿干净、统一、整齐的标准工作服,佩戴统一格式的工作牌,注意仪容仪表
B. 主动自我介绍并出示工作牌,与用户效谈时态度亲切,注意言行举止。
C. 经用户同意后进门,需换上鞋套,注意进门后不要东张西望。
D. 如上门时用户不在家,下次直接上门。
【多选题】
以下属于设备的拔盘操作及拔插尾纤的注意事项的是()。___
A. 带绝缘手套
B. 不要轻易触模裸光纤
C. 操作光设备时应注意保护眼睛
D. 戴防静电手环
【多选题】
以下应用程序中,基于TCP协议的有()。___
A. Ping
B. Telnet
C. FTP
D. SNMP
【多选题】
雨天安全行车的注意事项是()。___
A. 减速
B. 慢行
C. 保持车距
D. 观察行人
【多选题】
在Windows系统的DOS命令主要有()。___
A. TRACERT
B. IPCONFIG
C. PING
D. NETSTAT
【多选题】
在网络故障检测中,哪些工具可以帮助用来检测连通性?()。___
A. PING
B. TRACEROUTE
C. IPCONFIG
D. SHOWVERSION
【多选题】
在一个网络中,一台主机的IP地址为:192.168.10.76,子网掩码为:255.255.255.224,在这个网段中,哪些地址可以分配给主机?()___
A. 192.168.10.64
B. 192.168.10.65
C. 192.168.10.94
D. 192.168.10.95
【多选题】
在用户家安装完FTTH后,需要进行的测试项目有()。___
A. 光纤线路质量测试
B. 拨号测试
C. ping包测试
D. 下载带宽测试
【多选题】
掌上家客APP的信息查询功能有()。___
A. 用户信息查询
B. 设备信息查询
C. 上网日志查询
D. 光功率查询
【多选题】
掌上家客APP能接收()工单。___
A. 开通待办
B. 投诉
C. 故障
D. 工程挂测
【多选题】
掌上家客APP有下列()功能。___
A. 工单接收处理
B. 信息查询
C. 工具集
D. 终端调拨
【多选题】
装维人员不可擅自()电气设备。切勿用电线代替插头。___
【多选题】
装维人员的仪容仪表有哪些要求___
A. 不留长发
B. 工装整洁干净
C. 身体无异味
D. 不留长指甲
【多选题】
装维人员上门服务时必须穿戴哪些用品?___
A. 工作牌
B. 工作服
C. 电锤
D. 红光笔
【多选题】
装维人员在用户家里服务时应注意的行为规范有哪些___
A. 不吸烟
B. 不吃东西
C. 不接受客户的馈赠物品
D. 随意挪到他处桌椅
【多选题】
在下列()地点工作,必须设立安全警示标志。___
A. 公路转弯处
B. 车辆通行处
C. 电缆接头处
D. 街道拐角
【多选题】
装维人员在维护过程中需注意设备安全,应做到()。___
A. 严禁踩踏设备
B. 严禁破坏设备机柜
C. 发现有安全隐患危及设备运行的问题应及时处理
D. 不能当场处理的必须立即上报
【多选题】
雷雨天气,不得在孤立的()下躲避。___
【多选题】
在地下室、车库作业时,需采取()安全防护措施。___
A. 穿戴个人防护用品
B. 穿反光马甲
C. 施工区域设置安全围挡和警示标识
D. 不要在停放的车辆正上方作业
【多选题】
下列()属于装维人员上门服务基本礼仪姿态。___
【多选题】
装维人员与客户交谈时应注意()服务礼仪。___
A. 保持微笑,诚恳态度
B. 认真倾听客户说话,严禁心不在焉
C. 有话让客户先说
D. 对己方工作意见表述清晰
【多选题】
装维人员上门后如需使用手机,下列做法正确的有()。___
A. 不打与工作无关或非紧急重要电话
B. 如确需打电话,需取得客户同意
C. 放低声音
D. 简短通话
【多选题】
服务人员乘坐电梯应注意()礼仪。___
A. 站在扶手右侧
B. 先出后进
C. 超载时强行挤入
D. 手扶电梯尽量不并行
【多选题】
装维人员出入房门时正确的做法是()。___
A. 直接进入
B. 听到应答再进入房间
C. 开关门动作要轻
D. 严禁粗暴
【多选题】
装维人员服务过程中应使用规范服务用语,具体包括()。___
A. 称谓恰当
B. 用词准确
C. 语意明确
D. 语气亲切
【多选题】
装维人员在使用规范服务用语时应注意()问题。___
A. 善于赞美与感谢
B. 不乱用术语
C. 避免使用否定语
D. 多用肯定语
【多选题】
装维人员服务过程中不得使用()服务禁语。___
【多选题】
男士装维人员上门服务期间不得佩戴()首饰。___
A. 金项链
B. 金戒指
C. 佛珠手串
D. 手表
【多选题】
装维人员在服务过程中不得出现下列()行为。___
A. 外露纹身
B. 随地吐痰
C. 抽烟
D. 嚼口香糖
【多选题】
装维人员在上门服务过程中,下列做法错误的是()。___
A. 赤脚进入
B. 只穿袜子进入
C. 穿客户提供的拖鞋
D. 穿聚类单位提供的拖鞋
【多选题】
在客户面前,任何时候不得有()等极不礼貌的举止。___
A. 伸懒腰
B. 挖耳鼻
C. 嚼口香糖
D. 吹口哨
【多选题】
装维人员上门服务前应()。___
A. 主动与客户预约上门时间
B. 了解客户是否有网卡
C. 电脑软硬件配置情况
D. 按时上门服务
【多选题】
装维人员在入座时应()。___
A. 保持平稳
B. 保持轻松
C. 避免座椅发出声响
D. 动作迅速
【多选题】
装维人员的头发应()。___
A. 定期修剪
B. 不得染发
C. 不得烫发
D. 不留长发
推荐试题
【单选题】
Tom is a book lover. ______ likes reading very much.
A. He B. She C. You D. It
【单选题】
—May I listen to the music here, Mr. White?
—Sorry, you’d better it like that.
A. not to do B. not do to
C. dont do D. not do
【单选题】
3.—Did you have a good time at Lauras birthday party?
— Yes, indeed. Its several years ________ I enjoyed myself so much.
A. when B. before C. since D. that
【单选题】
4. —___________ is the Summer Palace from here?
About three kilometers away. You can take the No. 35 bus.
A. How long B. How far C. How often D. How much
【单选题】
5. I was looking for a birthday gift for my mother, but I couldnt find ______ suitable.
A. anything B. something C. nothing D. everything
【单选题】
6. A friend of my ____ and I are going to visit_______ next week.
A. father; Browns B. father's; Browns
C. father; the Browns D. father's; the Browns
【单选题】
7. She ______ very hard since she came to our school.
A. studies B. has studied C. is studying D. studied
【单选题】
8. — Who will send you to the new school, your mom or your dad?
— _______. Ill go there by myself.
A. Both B. Either C. Neither D. None
【单选题】
9.—Well do what we can ____English well this term.
—It’s high time for you to work hard.
A. study B.to study C. be studied D. be studying
【单选题】
10. —I’m going to Flower Bookstore. Could you tell me ______?
— Sorry, I don’t know. I’m new here.
A. where it is B. where was it C. where is it D. where it was
【单选题】
11. How do you like the dishes, Eric?
— Fantastic! Nothing tastes ________.
A. nice B. better C. terrible D. worse
【单选题】
12. ______ Lin Feng has to work late, she always wears a smile on her face.
A. Because B. If C. Until D. Though
【单选题】
13.You can save money _______ you buy cheaper things.
A. before B. unless C. if D. until
【单选题】
14. We will have a _________ holiday after the exam.
A. two-month B. two month’s C. two month D. two-months
【单选题】
15. —We will build an underground in Xuzhou before 2015.
— Wow, _______! Will it pass our place?
A. what an excited news B. how excited the news is
C. what exciting news D. how exciting
【单选题】
16. — Emily, here’s a dictionary.I hope it will help you in some way.
— Thank you.It’s ________ what I need.
A. almost B. still C. only D. just
【单选题】
17. —Oh.I’m hungry.Mum, can I have the hamburger on the plate?
—No.It tastes .
A. terribly B. terrible C. good D. well
【单选题】
18. —We can invite our teachers to the farewell party next Saturday.
—Yes, ______? I’ll call them at once.
A. what for B. what C. why not D. why
【单选题】
19.You can ________ ask the old man to move away to any other place because he has lived ________ here for at least sixty years.
A. hardly; alone B. hard; alone
C. hardly; lonely D. hardly; lonely
【单选题】
20.—I’m going back to see my grandparents this weekend.
—________.
A. It’s very nice of you B. You’d better hurry
C. Say goodbye to them D. Give my best wishes to them
【单选题】
21.—Why not take ____ umbrella with the sign “Made in China”? It is useful.
—What _______ good advice it is!
A. an; a B. a; a C. an; \ D. \; a
【单选题】
22. —Do you know the boy________ is sitting next to Peter?
— Yes. He is Peter’s friend. They are celebrating his ________ birthday.
A. who; ninth B. that; ninth C. /; ninth D. which; ninth
【单选题】
23. It was dark, ______ I couldnt see what was happening.
A. or B. though C. but D. so
【单选题】
24.—You can use MSN to talk with Vivien on the Internet.
—I know. But can you tell me ________?
A. what I can use it B. when I can use it
C. why can I use it D. how can I use it
【单选题】
25. _______ are you going to the School Uniform Exhibition, Amy ?
To learn about different styles of school uniform.
A. What B. Where C. Which D. Why
【单选题】
( ) 26. Where does the writer of "The little Prince" come from?
A.England. B.France. C.America. D.China.
【单选题】
( ) 27. What does the prince do after the fox tells him a secret?
A.He cares more about a flower and a sheep.
B.He meets many more strange adults on other planets.
C.He realizes his love for the rose and he goes back to his planet.
D.He discovers interesting things such as a snake, other roses and a fox
【单选题】
( ) 28. What does "The little Prince" mainly talk about? It' s about _________.
A.the adult world B.the planet B -612
C.a rose and a fox D.the adventure of a young prince
【单选题】
( ) 29. What is the writer's main purpose(目的)in writing this passage?
A.To tell the readers his life story.
B.To tell people what kind of person his father was.
C.To tell the readers what present he got from his father.
D. To let people know how poor he was.
【单选题】
( ) 30. Why did the father not ask his son not to do this and do that?
A.Because he felt quite confident of his son.
B.Because he was born from a poor family.
C.Because he was a man of few words.
D.Because he didn't want to be much too strict with his son.
【单选题】
( ) 31. What would someone learn from this passage?
A.How to live by oneself. B.How to stand on one's own feet.
C.What a good father should do. D.What the self-important is like.
【单选题】
( ) 32. What may be the proper Chinese for the underlined part in the passage?
A.闲暇时光 B.学费 C.精神空虚 D.经济不足
【单选题】
( ) 33. Why did Natalie Smith pay for the six cars behind her?
A. She had seven tickets.
B. She hoped to please others.
C. She knew the car drivers well.
D. She wanted to show kindness.
【单选题】
( ) 34. Judy Foreman copied down the phrase because she ___ .
A. thought it was beautifully written
B. wanted to know what it really meant
C. decided to write it on a warehouse wall
D. wanted her husband to put it up in the classroom
【单选题】
( ) 35. Who came up with the phrase according to the passage?
A. Judy Foreman. B. Natalie Smith. C. Anne Herbert D. Alice Johnson.
【单选题】
( ) 36. What can we infer from the last paragraph?
A. People should practice random kindness to those in need.
B. People who receive kindness are likely to offer it to others.
C. People should practice random kindness to strangers they meet.
D. People who receive kindness are likely to pay it back to the giver.
【单选题】
( ) 37.The greatest river for navigation is ___________.
A. the Nile B. the Amazon C. the Mekong D. the Mississippi
【单选题】
( ) 38. From a dam, people can use the water for ___________.
A. keeping the rivers clean B. only making electricity
C. irrigation and making electricity D. washing clothes
【单选题】
( ) 39. The water in the river is polluted because of _____________.
A. people's drinking water too much B. people's swimming in the river too much
C. chemicals and other materials D. people's building a dam across a river
【单选题】
( ) 40. The best title of the passage is ___________.
A. Rivers in Cities B. The importance of Rivers
C. Transportation D. Natural Resources