【判断题】
车站员工在岗坐着时要正、挺胸，不得斜躺、抖腿、用手托腮及趴在桌面上，做到“站有站相，坐有坐姿”。
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相关试题
【判断题】
车站员工不可留过长的指甲（不超过1.5㎜）、指甲颜色为天然颜色，不得出现黄、红、白等夸张的色彩。
【判断题】
厅巡岗需不断巡视站厅设备、扶梯的运行情况、乘客进出站情况等，并根据乘客需要及时主动提供服务。
【判断题】
厅巡岗在遇到TVM、AGM、扶梯故障的情况要及时放置/张贴警示牌（标识）或摆放告示，并及时向车控室报告。
【判断题】
厅巡岗需熟悉车站周边环境、地铁运营信息等服务知识，快速、准确的回答乘客问询。在力所能及的范围内，尽量帮助乘客解决问题，特别注意帮助老、弱、病、残等需要提供帮助的乘客。
【判断题】
义务监督员无需参加分公司组织的义务监督员培训、会议、应急演练等相关活动。
【判断题】
PIS 乘客应急信息实行“谁发布谁负责”，“谁发布谁记录”的原则。发布信息时必须双人确认，信息发布成功后，应核对信息发布准确性，发布完毕后，发布人需做好信息发布相关台帐的记录
【判断题】
分公司秘密是指关系到企业安全利益、经济利益和竞争优势，依照分公司规定只限分公司职责范围内人员知悉的事项。
【判断题】
地铁员工不得在公共场所谈论分公司及本部门工作范围内的秘密，以及在私人交往和通讯中泄露分公司秘密，不准通过其他方式传递分公司秘密。
【判断题】
员工第一时间制止乘客有意破坏公共设备的行为，且处理方式方法得当，积极保护公司设备财产。视其功绩与影响的大小，给予分公司嘉奖。
【判断题】
乘客突发疾病，车站员工给予及时救助，且在抢救中起到关键性作用的，视其功绩与影响的大小，给予分公司嘉奖。
【判断题】
乘客事务处理时，能第一时间赶赴现场解决问题，受到乘客高度赞扬并受到外界媒体报道的。视其功绩与影响的大小，给予分公司嘉奖。
【判断题】
惩处按照严重程度由高到低分为C类惩处、B类惩处、A类惩处。
【判断题】
服务“红线”是指服务工作中不可触碰、不可逾越的底线。
【判断题】
员工在服务乘客过程中，主动谩骂、推搡乘客，与乘客发生肢体冲突的。应纳入服务奖惩办法中C类惩处
【判断题】
员工利用职务之便，未经允许下载、拍摄、散播、泄露公司内部图文声像、运营监控视频等资料，或泄露乘客个人信息，造成严重影响的，应纳入服务奖惩办法中A类惩处
【判断题】
首位接待乘客的员工应尽力满足乘客的合理诉求，如无法满足的，向乘客说明不清楚。
【判断题】
百分百回复原则：受理的乘客事务必须百分百回复乘客，并做好跟踪和台帐记录。
【判断题】
在乘客服务过程中，因员工工作舞弊行为造成乘客利益受损引发的投诉为二类有责投诉。
【判断题】
新闻媒体广泛报道，并造成一定影响的有责投诉为二类有责投诉
【判断题】
参观人员必须服从车站现场的管理，未经允许不得擅动车站设备设施和进出未授权的区域
【判断题】
车站属地范围内发生小贩摆卖、车辆乱停乱放时，及时进行劝导和清理现场，劝导无效时报告城市管理执法部门。
【判断题】
车站发生损坏车站公共资源设备设施的，由责任人承担
【判断题】
十字文明服务用语：“您好、请、谢谢、对不起、再见”
【判断题】
员工应执行“首问责任制”，禁用撞语、冷语、辩语。对自己无法回答的问询，应请教同事或引导乘客咨询其他工作人员，不得给乘客误导，不得互相推诿。
【判断题】
处理完乘客事务后，以“再见”结束，并以单手斜抬起60度角，作送别的礼仪。
【判断题】
厅巡岗人员应以乘客排队人数10人为临界点，及时向值班站长汇报客服中心和TVM前乘客排队的人数，以便值班站长决策。
【判断题】
交接班时，接班人员须提前做好售票、兑零准备工作，交班人员才可以终止售票、兑零工作，交接时间不超过5分钟，并尽可能减少对乘客服务的影响。
【判断题】
客服中心岗按“首问责任制”原则接受问询及处理乘客事务；
【判断题】
地铁运营要确保运营设施设备安全、运营环境安全、人身安全、消防安全等全方位安全，为市民提供更安全放心的出行环境
【判断题】
紧急情况下，站长、副站长、值班站长可调动地铁公安、车站保洁、保安、维修部门人员等在车站范围内的所有其他工作人员，参与车站应急处置。
【判断题】
最后一班载客列车开出前10分钟关闭 TVM、进站闸机，通知停止售票和兑零工作，并做好广播。
【判断题】
客运值班员巡视车站维护车站安全，防止意外事件发生。
【判断题】
首班载客列车到站前50分钟，按 设调指令开启环控系统并确认运行情况。
【判断题】
首班载客列车到站前15分钟确认照明开启，并开启 AFC 设备。
【判断题】
值班站长、站厅保安首班列车前10分钟完成扶梯、电梯、出入口的开启。
【判断题】
上/下行末班载客列车开出前10分钟开始末班车广播。
【判断题】
最后一班载客列车开出后清站，确保车站无逗留人员，完成出入口、扶梯、电梯的关闭工作，确认工作照明、AFC 设备全部关闭。
【判断题】
巡视要求:认真、细致、周全、及时、真实。
【判断题】
一般类信息：紧急情况下，影响正常运营的各业务模块发生的异常事件。
【判断题】
客流组织工作坚持高度集中、统一指挥、逐级负责的原则。
推荐试题
【单选题】
All the following except cannot make legislative proposal.
A. A. the Senator
B. B. the Representative
C. C. the Secretary of State
D. D. the President
【单选题】
The following except are guaranteed in the Bill of Rights.
A. A. freedom of religion
B. B. the right to get into people’s house by police
C. C. freedom of speech and of press
D. D. the right to own one’s weapon if one wishes
【单选题】
The Bill of Rights .
A. A. defines the rights of Congress and the rights of the President
B. B. guarantees citizens of the United States specific individual rights and freedoms
C. C. is part of the Declaration of Independence
D. D. has no relationship with the Constitution
【单选题】
The Constitution of the United States .
A. A. gives the most power to Congress
B. B. gives the most power to the President
C. C. tries to give each branch enough power to balance the others
D. D. gives the most power to the Supreme Court
【单选题】
The U. S. Constitution came into effect in .
A. A. 1787
B. B. 1789
C. C. 1791
D. D. 1793
【单选题】
The Vietnam War was a long-time suffering for Americans, and it continued throughout the terms of Presidents .
A. A. Johnson, Nixon and Ford
B. B. Truman, Eisenhower and Kennedy
C. C. Kennedy, Johnson and Nixon
D. D. Eisenhower, Kennedy and Johnson
【单选题】
President applied New Deal to deal with the problems of the Great Depression.
A. A. Wilson
B. B. Truman
C. C. Roosevelt
D. D. Kennedy
【单选题】
The policy of the United States was at the beginning of the two world wars.
A. A. neutrality
B. B. full involvement
C. C. partial involvement
D. D. appeasement
【单选题】
Abraham Lincoln issued to grant freedom to all slaves.
A. A. Declaration of Independence
B. B. Constitution
C. C. Emancipation Proclamation
D. D. Bill of Rights
【单选题】
In May 1775, was held in Philadelphia and began to assume the functions of a national government.
A. A. the First Continental Congress
B. B. the Second Continental Congress
C. C. the Boston Tea Party
D. D. the Congress of Confederation
【单选题】
The first shots of the American dependence were fired in .
A. A. Concord
B. B. Lexington
C. C. Philadelphia
D. D. Boston
【单选题】
“No taxation without representation” was the rallying slogan of .
A. A. the settlers of Virginia
B. B. the people of Pennsylvania
C. C. the colonists in New England
D. D. the people of the 13 colonies
【单选题】
The Seven Years’ War occurred between the .
A. A. French and American Indians
B. B. French and Spaniards
C. C. French and British
D. D. British and American Indians
【单选题】
Pilgrim Fathers are a group of who came to America to avoid persecution in England.
A. A. Protestants
B. B. Puritans
C. C. Catholics
D. D. Christians
【单选题】
The first successful English colony in North America was founded at in .
A. A. Jamestown, Louisiana
B. B. Boston, Massachusetts
C. C. Jamestown, Virginia
D. D. Plymouth, Georgia
【单选题】
The characteristic of dominant American culture is .
A. A. English-speaking, northern European, Roman Catholic and middle-class
B. B. English-speaking, western European, Roman Catholic and upper-class
C. C. English-speaking, northern European, Protestant and upper-class
D. D. English-speaking, western European, Protestant and middle-class
【单选题】
The ImmiWar of Ingrants Act of 1924 restricted the further immigration into the United States, particularly from .
A. A. Europe
B. B. Asia
C. C. Africa
D. D. South America
【单选题】
The largest minority in the United States is the .
A. A. Pacific Islanders
B. B. Blacks
C. C. Native Americans
D. D. Asians
【单选题】
The native Alaskan population includes the following except the .
A. A. Indians
B. B. Eskimos
C. C. Aleuts
D. D. Blacks
【单选题】
is located on the U. S. –Canadian border between Lake Erie and Lake Ontario.
A. A. Yellowstone National Park
B. B. The Grand Canyon
C. C. Niagara Falls
D. D. The Great Salt Lake
【单选题】
Some of the world famous universities like Harvard, Yale and MIT are located .
A. A. in the South
B. B. along the Pacific Coast
C. C. in New England
D. D. in the Midwest
【单选题】
The largest river in the U. S. is .
A. A. the Missouri River
B. B. the Mississippi River
C. C. the Ohio River
D. D. the Colorado River
【单选题】
The U. S. lies in North America, with Canada to the north, Mexico to the south, the Atlantic to its and the Pacific to its .
A. A. northern, east, west
B. B. central, east, west
C. C. southern, west, east
D. D. western, east, west
【单选题】
The state of is the largest in area of all the states.
A. A. Alaska
B. B. Hawaii
C. C. Texas
D. D. Florid
【单选题】
The United States has states on the continent.
A. A. 50
B. B. 49
C. C. 48
D. D. 35
【单选题】
Waiting for Godot is written by .
A. A. Samuel Beckett
B. B. George Orwell
C. C. William Golding
D. D. D. H. Lawrence
【单选题】
Of the following writers, is NOT a Nobel Prize winner.
A. A. Samuel Beckett
B. B. James Joyce
C. C. William Golding
D. D. V. S. Naipaul
【单选题】
Of the following statements, is NOT correct about Virginia Woolf.
A. A. She was a central figure of the “Bloomsbury Group”.
B. B. She experimented with stream of consciousness.
C. C. She was an influential feminist.
D. D. Her masterpiece was The Rainbow.
【单选题】
Of the following books, was NOT written by Thomas Hardy.
A. A. Jude the Obscure
B. B. Tess of the D’Urbervilles
C. C. Adam Bede
D. D. The Return of the Native
【单选题】
is NOT included in the modernist group.
A. A. Oscar Wild
B. B. Virginia Woolf
C. C. William Butler Yeats
D. D. T. S. Eliot
【单选题】
Of the following statements, is NOT correct in terms of Neo-Romanticism.
A. A. It prevailed at the end of the 19th century.
B. B. The writers were dissatisfied with the social reality.
C. C. The writers believed in “Art for Art’s Sake”.
D. D. Treasure Island was a representative work.
【单选题】
is a representative of English Critical Realism at the turn of the 19th century.
A. A. Robert Louis Stevenson
B. B. John Milton
C. Joseph Conrad
D. D. Thomas Hardy
【单选题】
Of Dickens’ novels, is considered autobiographical.
A. A. A Tale of Two Cities
B. B. David Copperfield
C. C. Oliver Twist
D. D. Great Expectations
【单选题】
is viewed as Romantic poetry’s “Declaration of Independence.”
A. A. “I Wondered Lonely as a Cloud”
B. B. Don Juan
C. C. “Preface to Lyrical Ballads”
D. D. Prometheus Unbound
【单选题】
The most significant achievement of the English Renaissance is .
A. A. poetry
B. B. drama
C. C. novel
D. D. pamphlet
【单选题】
The following Christmas traditions are particularly British except .
A. A. Trooping the Color
B. B. Queen’s Christmas message
C. C. Boxing Day
D. D. Christmas pantomime
【单选题】
Of the following, is NOT a common feature of all the British holidays.
A. A. families getting together
B. B. friends exchanging good wishes
C. C. friends enjoying each other’s company
D. D. families traveling overseas
【单选题】
is Britain’s top pay television provider.
A. A. BSB
B. B. SkyTV
C. C. BBC
D. D. BSkyB
【单选题】
Life on Earth is a kind of program produced by the BBC and is popular among 500 million viewers worldwide.
A. A. feature
B. B. drama
C. C. documentary
D. D. soap opera
【单选题】
Among Britain’s quality press, the following newspapers are regarded as the “Big Three” with the exception of .
A. A. The Times
B. B. The Guardian
C. C. The Observer
D. D. The Daily Telegraph
