【判断题】
乘客事务处理时，能第一时间赶赴现场解决问题，受到乘客高度赞扬并受到外界媒体报道的。视其功绩与影响的大小，给予分公司嘉奖。
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相关试题
【判断题】
惩处按照严重程度由高到低分为C类惩处、B类惩处、A类惩处。
【判断题】
服务“红线”是指服务工作中不可触碰、不可逾越的底线。
【判断题】
员工在服务乘客过程中，主动谩骂、推搡乘客，与乘客发生肢体冲突的。应纳入服务奖惩办法中C类惩处
【判断题】
员工利用职务之便，未经允许下载、拍摄、散播、泄露公司内部图文声像、运营监控视频等资料，或泄露乘客个人信息，造成严重影响的，应纳入服务奖惩办法中A类惩处
【判断题】
首位接待乘客的员工应尽力满足乘客的合理诉求，如无法满足的，向乘客说明不清楚。
【判断题】
百分百回复原则：受理的乘客事务必须百分百回复乘客，并做好跟踪和台帐记录。
【判断题】
在乘客服务过程中，因员工工作舞弊行为造成乘客利益受损引发的投诉为二类有责投诉。
【判断题】
新闻媒体广泛报道，并造成一定影响的有责投诉为二类有责投诉
【判断题】
参观人员必须服从车站现场的管理，未经允许不得擅动车站设备设施和进出未授权的区域
【判断题】
车站属地范围内发生小贩摆卖、车辆乱停乱放时，及时进行劝导和清理现场，劝导无效时报告城市管理执法部门。
【判断题】
车站发生损坏车站公共资源设备设施的，由责任人承担
【判断题】
十字文明服务用语：“您好、请、谢谢、对不起、再见”
【判断题】
员工应执行“首问责任制”，禁用撞语、冷语、辩语。对自己无法回答的问询，应请教同事或引导乘客咨询其他工作人员，不得给乘客误导，不得互相推诿。
【判断题】
处理完乘客事务后，以“再见”结束，并以单手斜抬起60度角，作送别的礼仪。
【判断题】
厅巡岗人员应以乘客排队人数10人为临界点，及时向值班站长汇报客服中心和TVM前乘客排队的人数，以便值班站长决策。
【判断题】
交接班时，接班人员须提前做好售票、兑零准备工作，交班人员才可以终止售票、兑零工作，交接时间不超过5分钟，并尽可能减少对乘客服务的影响。
【判断题】
客服中心岗按“首问责任制”原则接受问询及处理乘客事务；
【判断题】
地铁运营要确保运营设施设备安全、运营环境安全、人身安全、消防安全等全方位安全，为市民提供更安全放心的出行环境
【判断题】
紧急情况下，站长、副站长、值班站长可调动地铁公安、车站保洁、保安、维修部门人员等在车站范围内的所有其他工作人员，参与车站应急处置。
【判断题】
最后一班载客列车开出前10分钟关闭 TVM、进站闸机，通知停止售票和兑零工作，并做好广播。
【判断题】
客运值班员巡视车站维护车站安全，防止意外事件发生。
【判断题】
首班载客列车到站前50分钟，按 设调指令开启环控系统并确认运行情况。
【判断题】
首班载客列车到站前15分钟确认照明开启，并开启 AFC 设备。
【判断题】
值班站长、站厅保安首班列车前10分钟完成扶梯、电梯、出入口的开启。
【判断题】
上/下行末班载客列车开出前10分钟开始末班车广播。
【判断题】
最后一班载客列车开出后清站，确保车站无逗留人员，完成出入口、扶梯、电梯的关闭工作，确认工作照明、AFC 设备全部关闭。
【判断题】
巡视要求:认真、细致、周全、及时、真实。
【判断题】
一般类信息：紧急情况下，影响正常运营的各业务模块发生的异常事件。
【判断题】
客流组织工作坚持高度集中、统一指挥、逐级负责的原则。
【判断题】
首班不载客列车出段(场)前40分钟将运营前检查情况汇报行车调度员。
【判断题】
扶梯客流控制点的选取距扶梯/楼梯口应有 1 米以上缓冲空间，控制口宽度不得大于扶梯/楼梯口宽度。
【判断题】
控制点的铁马使用扎带固定，应遵循“渐进缩小”原则，摆成喇叭口或斜口，最好垂直控制。
【判断题】
首班载客列车到站前 30 分钟给客服中心岗配好票。
【判断题】
学龄前儿童、行动不便的老人、残疾人、弱智人士、精神病人、突发病人、酗酒者和携带导盲犬的等，应由健康成人陪同进站乘车。否则站务人员应劝其离开车站。
【判断题】
车站值班站长为本站消防安全第一责任人，对本站消防安全负责。
【判断题】
分公司内部安全考试为百分制，80分及以上为合格，考试不合格者，延期进行补考，如补考仍不合格者，则交由人力资源处处置。
【判断题】
对于新进员工，岗前接受三级安全教育的时间不得少于48学时。
【判断题】
一般事故隐患，是指危害和整改难度较小，发现后能够立即整改排除的隐患。
【判断题】
转岗、晋级、返岗（离岗一年以上）人员须参加处室级和班组（车站）级安全教育培训
【判断题】
微型消防站设立值班室，实行全时段值班，确保职守人员12小时在岗在位，有效开展防火宣传和火情防控。
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【填空题】
take a toll on，in other words ，drop out，in turn ，at risk (of) ，interfere with，be accustomed to， contribute to，cut back on ，hold on to
Drinking too much can increase the risk of developing high blood pressure, which [ ] can lead to heart attack or stroke
【填空题】
take a toll on，in other words ，drop out，in turn ，at risk (of) ，interfere with，be accustomed to， contribute to，cut back on ，hold on to
Low-cost airlines are emerging all over Asia; this will [ ]the development of the worlds air-travel market as a whole
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take a toll on，in other words ，drop out，in turn ，at risk (of) ，interfere with，be accustomed to， contribute to，cut back on ，hold on to
When you move to a new country, you may find the food there strange and you may miss the familiar smells of the food [ ] in your country
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take a toll on，in other words ，drop out，in turn ，at risk (of) ，interfere with，be accustomed to， contribute to，cut back on ，hold on to
Although he kept trying and failing, I always [ ] the belief that he would succeed one day.
【填空题】
take a toll on，in other words ，drop out，in turn ，at risk (of) ，interfere with，be accustomed to， contribute to，cut back on ，hold on to
The tax only affects people with an annual income over $200,000-[ ], it will only attect the very rich.
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controversial，assess， resolve，decrease，alter，abandon，indicate，undermine，compromise， conventional
Studies[ ]that children who often take part in cooperative programs benefit a lot more than other children
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controversial，assess， resolve，decrease，alter，abandon，indicate，undermine，compromise， conventional
They are such a(n) [ ] family- they must have been shocked when their son dyed(染) his hair pink,
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controversial，assess， resolve，decrease，alter，abandon，indicate，undermine，compromise， conventional
Testing students by examinations has long been regarded as a reliable way to [ ]students'ability
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controversial，assess， resolve，decrease，alter，abandon，indicate，undermine，compromise， conventional
Many power stations have been modernized to give off less pollution, or they were moved further away from the living areas in order to [ ] the damage,
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controversial，assess， resolve，decrease，alter，abandon，indicate，undermine，compromise， conventional
Unemployment has come down slightly, but this does not [ ]the fact that it is still a major problem
【填空题】
controversial，assess， resolve，decrease，alter，abandon，indicate，undermine，compromise， conventional
Mr. Smith is not doing well; the doctor told us that several colds [ ]his health
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controversial，assess， resolve，decrease，alter，abandon，indicate，undermine，compromise， conventional
The best way to deal with problems at home is to talk things out calmly and honestly and try to reach a(n) [ ]
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open the door to，In advance，all at once，reap the benefits (of)， make the most of，over time， get by， stand a chance (of)，remind of， take pleasure in，
Experts say our company is amazing in that sales have been increasing steadily [ ]
【填空题】
make it， with open arms ，strip off，keep back，
free of/ from ，after all，straighten up， throw away
After 10 years of full-time training, she has,finally [ ] as a professional dancer.
【填空题】
make it， with open arms ，strip off，keep back，
free of/ from ，after all，straighten up， throw away
[ ], what is the point in taking part in the competitive event if the result is only to prove how incompetent you are?,
【填空题】
make it， with open arms ，strip off，keep back，
free of/ from ，after all，straighten up， throw away
Redecorating the house is a challenging task. It's necessary to [ ] the wallpaper first.
【填空题】
make it， with open arms ，strip off，keep back，
free of/ from ，after all，straighten up， throw away
I never really had any problems with change. On the contrary, I welcome change [ ]
【填空题】
make it， with open arms ，strip off，keep back，
free of/ from ，after all，straighten up， throw away
A lot of what we [ ] is made from raw materials which are not renewable
【填空题】
make it， with open arms ，strip off，keep back，
free of/ from ，after all，straighten up， throw away
Megan and John realized that their house was too messy for a new baby, so they decided to [ ] their house before the baby was born
【填空题】
make it， with open arms ，strip off，keep back，
free of/ from ，after all，straighten up， throw away
Jennifer couldn't [ ] her tears when she saw the sick children at a new blood cancer center in Virginia
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make it， with open arms ，strip off，keep back，
free of/ from ，after all，straighten up， throw away
We want to give all children a world [ ] violence
【填空题】
advocate，involve，confine，respond，subsequent ，distinct ，intense， fulfill，circumstance， reconcile
Fortunately, the accident didn't [ ] many people, for there was little traffic at that hour.
【填空题】
advocate，involve，confine，respond，subsequent ，distinct ，intense， fulfill，circumstance， reconcile
She[ ] her ambition of becoming a fashion designer after years of hard work
【填空题】
advocate，involve，confine，respond，subsequent ，distinct ，intense， fulfill，circumstance， reconcile
They kept on trying their best to develop
their business, but in such [ ]market competition, they had no Idea if success would come along one day
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advocate，involve，confine，respond，subsequent ，distinct ，intense， fulfill，circumstance， reconcile
As music plays an important role in our life, many music teachers and educators [ ] taking up a musical instrument at a young age
【填空题】
advocate，involve，confine，respond，subsequent ，distinct ，intense， fulfill，circumstance， reconcile
This rule should be entirely clear in the minds of everyone and should not be misunderstood under any [ ]
【填空题】
advocate，involve，confine，respond，subsequent ，distinct ，intense， fulfill，circumstance， reconcile
My daughter was shy; she was afraid to ask questions,[ ] to questions in class,or talk with other children
【填空题】
advocate，involve，confine，respond，subsequent ，distinct ，intense， fulfill，circumstance， reconcile
I got from him only a letter, which was put on my office desk; [ ] to the receipt of this letter I have never heard from him
【填空题】
advocate，involve，confine，respond，subsequent ，distinct ，intense， fulfill，circumstance， reconcile
The duties to provide services for children in need are not [ ] to the local social services department
【填空题】
advocate，involve，confine，respond，subsequent ，distinct ，intense， fulfill，circumstance， reconcile
We pray that all nations be [ ] and that all people around the world live in peace
【填空题】
controversial，assess， resolve，decrease，alter，abandon，indicate，undermine，compromise， conventional
It was reported the president had [ ]to fight If war was necessary,even if it meant destroying his chances of re-election
【填空题】
controversial，assess， resolve，decrease，alter，abandon，indicate，undermine，compromise， conventional
I had to [ ] one of my email accounts as it was filled with junk mail
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controversial，assess， resolve，decrease，alter，abandon，indicate，undermine，compromise， conventional
Darwin's theory of evolution remains[ ] partly because it challenges the religious belief that God created man
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advocate，involve，confine，respond，subsequent ，distinct ，intense， fulfill，circumstance， reconcile
He suggested a small but [ ] improvement on our former plan; I really appreciate it.
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in sb. 's words，count on，make sense of ，reserve for， shield from，call on， sum up， relate to ，in need，
be/ get caught up in
She held her hand above her eyes to [ ]them [ ] the sun so that she could see more clearly the man in front of her
【填空题】
in sb. 's words，count on，make sense of ，reserve for， shield from，call on， sum up， relate to ，in need，
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The boy studied the signs for over an hour,but still could not [ ]them, so he turned to his teacher for help
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in sb. 's words，count on，make sense of ，reserve for， shield from，call on， sum up， relate to ，in need，
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They [ ] the developed countries to commit more money to protecting the environment
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in sb. 's words，count on，make sense of ，reserve for， shield from，call on， sum up， relate to ，in need，
be/ get caught up in
We will continue to care for those [ ] and work to establish a society that is generous and prosperous
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in sb. 's words，count on，make sense of ，reserve for， shield from，call on， sum up， relate to ，in need，
be/ get caught up in
Many people [ ]careers and raising kids so that they forget that their marriages also need to be taken good care of
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in sb. 's words，count on，make sense of ，reserve for， shield from，call on， sum up， relate to ，in need，
be/ get caught up in
My most favorite program is the one that deals with scientific subjects that ordinary people can [ ]
