【判断题】
对大数据而言,最基本、最重要的要求就是减少错误、保证质量。因此,大数据收集的信息量要尽量精确
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采集用户个人隐私数据前,应当以合理、易懂的方式通知用户采集、使用数据的目的、方式和范围,明示争得用户同意。除明确禁止对外共享的保密信息外, 用户个人敏感数据开放给他人或第三方企业时,应取得用户个人的授权
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ICT 中心、信安中心共同审核通过后,由 ICT 中心开通业务
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舆情通的使用很方便,几乎没有人在 30 分钟之内学不会
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大数据数据分析技术,一般分为联机分析处理(OLAP,Online Analytical Processing)和数据挖掘(Data Mining)两大类
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燃信可直接发送包含文字、视频、音频、高清图片、GIF 动图等富媒体内容, 图文并茂、生动直观,大大提升用户体验
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燃信可实现 2M-20M 大容量富媒体短信推送。一条 2M 信息,相当于 25 秒视频,5 张高清图片,4 部长篇小说(100 万汉字)
【单选题】
安全保卫工作的基本任务是: 、维护正常的工作秩序,保障全省农信系统资金财产和员工人身安全。___
A. 防盗窃、防抢劫、防诈骗、防火灾、防破坏、防治安灾害事故
B. 防盗窃、防抢劫、防诈骗、防火灾
C. 防盗窃、防抢劫、防诈骗、防火灾、防治安灾害事故
D. 防盗窃、防抢劫、防诈骗、
【单选题】
不属于安全防范设施的有:___
A. 金库、守库室
B. 营业室、自助设备区域
C. 运钞车、消防设施
D. 视频监控系统、报警系统
【单选题】
检查工作要坚持原则,认真负责,不走过场。检查中发现的问题和隐患必须当场纠正或签发限期整改通知书,那些人均应在检查登记簿上签字,以明确责任___
A. 检查组负责人、检查人员
B. 被查单位负责人、责任人
C. 检查组负责人、检查人员和被查单位负责人、责任人
D. 检查人员和责任人
【单选题】
下列行为不属于违反网点安全管理规定的___
A. 营业前未按规定进行安全检查或自助巡查的;
B. 私自允许内部非营业人员进入现金区的;
C. 营业终了因家里有急事,检查不认真,出现未关门或不加锁、未设防的;
D. 信用社、中心社主任检查当时忘记出入登记制度,当天又及时登记的。
【单选题】
不算违反员工安全操作规程的 ___
A. 将现金、印鉴、密押、重要凭证交与他人代管或临时离柜不入柜加锁保管的;
B. 市场网点营业期间,大宗现金放在桌面上,长时间未入保险柜存放的;
C. 缓冲门、保险柜门未按规定及时关闭反锁的;
D. 营业期间因人员问题在柜台内监控范围内吃饭,形成柜台上一人临柜的或无人临柜的。
【单选题】
安防产品不包括:___
A. 防弹玻璃、
B. 防尾随联动门、
C. 保险柜、防暴提款箱
D. 监控主机、灭火器。
【单选题】
可以进联社金库进行检查的人员有:___
A. 公安部门人员
B. 银监部门人员
C. 安全评估检查组
D. 信用社安保人员
【单选题】
下列违规行为不应受处罚的___.
A. 营业室门未按规定及时关闭反锁的;
B. 营业期间,形成一人临柜的或无人临柜的;
C. 因天气原因,交通拥堵致使款车无法正常送款的;
D. 上班期间玩手机的。
【单选题】
营业场所保安员应执行下列规定___。
A. 可以进入营业场所柜台内
B. 可以接触缓冲门等有关钥匙
C. 替客户办理业务
D. 不得从事与工作无关的事情
【单选题】
按照文明规范服务监测制度,按 通过现场巡检、调阅录像等方式自查,按 评价,按年总结,及时整改,记录完整。___
A. 年,月
B. 月,季
C. 年,季
D. 月,年
【单选题】
对客户意见簿上的客户意见、建议 小时内响应,并对留有电话信息的客户在规定时间内予以回复、回访。___
【单选题】
客户意见簿真实完整记录客户意见、建议及回复信息,页码连续、 、格式规范;按 归档保管,一年以内的意见簿可随时调阅。___
A. 内容完整,月
B. 内容完整,年
C. 内容具体,月
D. 内容详细,年
【单选题】
下列哪项不是大堂经理平时日常的工作内容___
A. 快速妥善地处理客户提出的批评性意见,避免客户与柜员发生直接争执,化解矛盾;
B. 减少客户投诉,对客户意见和有效投诉的处理结果在规定时间内及时回复;
C. 协助收集和整理客户意见与建议,及时向甲方指定人员反馈;
D. 每个工作日对所在网点进行一次现场巡检,并做好《大堂经理工作日志》工作
【单选题】
银行从业人员服务语言要规范、()简洁、语句清晰()___
A. 准确,音量适中
B. 标准、音量稍低
C. 正确,音量适中
D. 准确,音量稍高
【单选题】
标准化服务规程规定,柜员在上班时间不得有如下举止()。___
A. 更换打印纸
B. 理财营销
C. 与同事耳语议论客户
D. 与客户谈话
【单选题】
以下哪些不属于良好的沟通习惯? 。 ___
A. 在与客户沟通时,非常严肃,从不笑
B. 注意客户的旋外之音
C. 控制自己的谈话时间
D. 适当做笔记
【单选题】
服务类工单指客户对银行产品、服务质量、硬件设施不满,服务类工单应于()个工作日内作出处理并完成回访,当天()时以后接收的工单,系统处理日期延长一天,双休及法定节假日顺延。___
A. 1,18
B. 2,17
C. 3,17
D. 5,18
【单选题】
建议表扬类工单应于()个工作日内做出处理并完成回访,并对客户满意的产品或体验服务做好记录,回复内容包括建议内容是否采纳,对被表扬人员是否有实质性奖励等要素。___
【单选题】
疑难类工单应于()个工作日内作出处理并完成回访。___
【单选题】
客户表达购买意向时,客户(理财)经理按规定对客户进行必要、客观、真实的 、风险认知和风险承受能力等相关内容测试,并得到客户本人 确认,确保将合适的产品和服务提供给合适的客户。___
A. 风险爱好,书面
B. 风险偏好,口头
C. 风险偏好,口头
D. 风险偏好,书面
【单选题】
在处理投诉中补偿性的主动服务错误是 。___
A. 为客户提供费率的优惠、赠送礼品或与客户建立个人交往等
B. 在情感上给客户的一种弥补和安抚
C. 只用于银行对客户的伤害或给客户造成的损失是无法改正或补偿的时候
D. 可以代替整个预期的服务
【单选题】
我联社目前开展的ETC业务分为哪几类___。
A. 储值卡,借记卡
B. 储值卡,记账卡
C. 储值卡,信用卡.
D. 借记卡,信用卡
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【单选题】
Let's go to the library this afternoon.___.
A. Yes, that's right.
B. No. I can't.
C. What about you?
D. That's a good idea.
【单选题】
What does Tom's wife do for a living?___.
A. She is a doctor.
B. Tom loves his wife.
C. She has a happy life.
D. She lives far from here.
【单选题】
How tall is your sister?___
A. She is not very well.
B. She is 28 years old.
C. She is very nice.
D. She is as tall as I am.
【单选题】
What do you think of this novel?___
A. I've read it.
B. It's well-written.
C. It was written by my uncle.
D. I bought it yesterday.
【单选题】
How much is this necklace?___
A. It's very nice.
B. It's a birthday present from my parents.
C. It costs fifty pounds.
D. It's a bargain.
【单选题】
How can I get to the cinema?___
A. It's very far.
B. Yes, there is a cinema near here.
C. It's well known.
D. Go down this street and turn left.
【单选题】
What's the matter, John?___
A. I failed my French test
B. It doesn't matter.
C. Nothing's wrong with him.
D. I don't think I can.
【单选题】
What are you majoring in?___
A. In a university.
B. Very hard.
C. Mathematics.
D. At nine in the morning.
【单选题】
Are you going on holiday for a long time?___
A. It was a long time.
B. Two weeks ago.
C. No. Only a couple of days.
D. Not long time ago.
【单选题】
Is Mary there?___
A. Speaking.
B. I'm not Mary.
C. Who are you?
D. Mary is well today.
【单选题】
What day is today?___
A. It's March 6.
B. It's a fine day today.
C. It's March.
D. It's Monday.
【单选题】
Is that seat taken?___
A. Please don't worry.
B. I don't think so.
C. Why not?
D. It's very nice.
【单选题】
Thank you for calling.___
A. Don’t mention it.
B. That's fine.
C. Nice talking to you.
D. Call back again.
【单选题】
How are you getting on today?___
A. Very well.
B. How do you do?
C. I'm a doctor.
D. Nice to have known you.
【单选题】
How's your family?___
A. Thanks all the same.
B. Thanks for calling.
C. Not too bad.
D. Don't mention it.
【单选题】
- How is it that you are late for class again?___
A. Because I missed the bus
B. By bus and then on foot
C. Yes, it is quite wrong
D. It is far from school
【单选题】
- Excuse me. Could you spare me a few minutes? - ___
A. Of course.
B. Of course not.
C. I am sorry to hear that.D.Yes. I'm busy now.
【单选题】
- It's very thoughtful of you to give me a ride. ___
A. It's my pleasure.
B. Take it easy.
C. Sure.
D. Never mind.
【单选题】
- This is heavy! What's in it? ___
A. I think you don't like it.
B. My new computer. I just bought it.
C. I'm glad you're here.
D. Are you really interested in it?
【单选题】
___ I'd like to place an order please.
A. Can I help you?
B. I can help you.
C. What are you doing?
D. Why are you doing?
【单选题】
- Do you know the girl over there?___
A. How can I know?
B. Yes, I remember it now.
C. It's Sam, my teacher's daughter.
D. She is a good girl.
【单选题】
- Shall we go out for dinner tonight?____
A. No, you can't.
B. Yes, please.
C. Thank you, I don't want to.
D. Sorry, I have a report to finish.
【单选题】
- I think the reference book(参考书)is very helpful.____
A. Good idea.
B. So do I.
C. With pleasure.
D. No problem.
【单选题】
- I wish you success in your career.____
A. You are welcome.
B. I think so.
C. Yes, please.
D. The same to you.
【单选题】
- Would you like to come over tonight?____
A. Yes, last night.
B. Yes, over there.
C. Sure, I'd love to.
D. Yeah, I liked it too.
【单选题】
- How do I transfer calls? ____
A. Do as you like.
B. It is a bit difficult.
C. Let me show you.
D. Not at all.
【单选题】
- Thanks for inviting me, John, but I've already made other plans. ____. Maybe another time.
A. I hope you enjoy it
B. That's good
C. Oh! I'm sorry to hear that
D. Great! I really had a good time
【单选题】
- Thanks for the lovely party and the delicious food. ____
A. No, thanks.
B. Never mind.
C. Thank you for coming.D.That's all right.
【单选题】
- Why didn't you tell me? ____
A. Sorry, I forgot.
B. I'm sorry you should wait.
C. I don't know.
D. I'd love to.
【单选题】
- What do you plan to do after the exam? ____ How about you?
A. I hate taking exams.
B. I like making plans.
C. Nothing special.
D. I've changed my mind.
【单选题】
- Tom told me that you collect stamps. ____
A. What do you mean?
B. I don't think so.
C. Why did he tell you?
D. Yes, I do. Do you?
【单选题】
- This is a challenging job. Who wants it?____
A. I'll take it.
B. It's a good idea.
C. You bet!
D. No sweat!
【单选题】
- I'm taking my driving test tomorrow. ___!
A. Cheers
B. Good luck
C. Come on
D. Congratulations
【单选题】
- ABC Company, may I help you? ____
A. I am Jack. May I speak to Miss Jenny?
B. This is Jack speaking. May I speak to Miss Jenny?
C. This is Jack speaking. Can I find Miss Jenny?
D. I am Jack. Can I find Miss Jenny?
【单选题】
- You have won the football game. Congratulations! ____
A. We are really lucky.
B. No one else could do it.
C. Oh, not really.
D. It's nice of you to say so.
【单选题】
- Excuse me, when will the 17:15 train arrive____
A. I don't tell you.
B. It's been delayed one hour.
C. You have to be patient.
D. Don't ask me.
【单选题】
- Is John there?____
A. Speaking.
B. I'm not Mary.
C. Who are you?
D. Mary is well today.
【单选题】
- Would you like to join us for Sunday dinner____
A. It's nice of you to invite me.
B. How about the food?
C. I like onion soup.
D. I'm sorry I missed the fun last time.
【单选题】
- Could you tell me where the nearest parking lot is?____
A. Don't ask me.
B. Parking is very difficult.
C. Sorry, I'm a stranger here.
D. Sorry, you can't park here.
【单选题】
- Sorry, ___
A. here you are.
B. take it.
C. it's taken.
D. never mind.