【单选题】
顾客接待环节中的四个重点是:___、拿递展示、介绍推荐、成交送别。
A. 接迎宾客
B. 招呼宾客
C. 待机接触
D. 整洁场所
查看试卷，进入试卷练习
微信扫一扫，开始刷题
相关试题
【单选题】
在茶艺馆的顾客接待过程中,下列___的现象是茶艺师处理不恰当的。
A. 当宾客走进茶馆,积极主动迎宾问候
B. 当宾客点茶时,单向的积极主动热情地推荐消费高的茶品、茶点,造成宾客勉强消费
C. 在巡台的过程中,积极主动的加水、斟茶、整理台面
D. 当看到宾客有征询意识时,主动上前询问是否需要帮助
【单选题】
茶艺师在接待服务“商务顾客”时,要求站立在___、同时易于观察顾客、接近顾客的位置。
A. 吧台附近
B. 门口附近
C. 顾客旁边
D. 易于照看自己管辖范围
【单选题】
在下列___的现象中,茶艺师不宜主动接近顾客。
A. 顾客长时间凝视某一商品
B. 顾客表示我想安静欣赏茶具
C. 顾客细看细对比摸看某一商品
D. 顾客抬头将视线转向茶艺师
【单选题】
在接待服务中,“接待三声”指___、介绍之声、送客之声。
A. 迎客之声
B. 待客之声
C. 问候之声
D. 询问之声
【单选题】
对于茶馆内部来说,散座的光线宜___。
【单选题】
茶艺师在为顾客推介时,应注意的三个重点之一是___。
A. 要与顾客建立和谐的关系
B. 要推荐价值高的产品
C. 要观察顾客的消费能力
D. 要抓住顾客的虚荣心
【单选题】
在商品、服务的成交阶段,茶艺师应注意的六点是:协助挑选、补充说明、算帐准确、___、帮助搬运、致以谢忱。
A. 将注意力转移到其他顾客上
B. 以顾客的消费高低为参考提供的服务不同
C. 根据不同的消费金额包装不同
D. 仔细包装
【单选题】
当顾客消费完离开时,茶艺师应注意___。
A. 熟客可以兔去道别
B. 道别必不可少
C. 新客不必道别
D. 边道别边迎宾
【单选题】
将自然环境与人文景观结合,可开发深人茶园、茶厂、农家,参与___及古茶寻根、祭拜等茶文化旅游项目。
A. 采茶、制茶
B. 杀青、揉捻
C. 晒青、杀青
D. 挑选、精致
【单选题】
将旅游与___结合,借助旅游来宣传,发展少数民族茶文化,会取得更好的经济效益和社会效益。
A. 茶乡民俗风情
B. 品茶礼节
C. 茶艺
D. 茶园
【单选题】
茶艺师可以充分利用___在旅游活动中的伸缩性,尽量引导游客将茶叶作为馈赠亲友的礼品。
A. “游”
B. “购”
C. “住”
D. “吃”
【单选题】
露天茶馆白天不用灯,以___光线为主。
A. 红灯笼
B. 烛光
C. 自然
D. 借用路灯
【单选题】
茶因其___,在旅途中多饮能调节旅游者的身心健康。
A. 药用和营养价值
B. 可融入文化娱乐中
C. 独特的制作工艺
D. 富含各种营养
【单选题】
茶文化旅游的特点是集文化性、___、游览观光及学术考察为一体。
A. 欣赏茶艺
B. 趣味性
C. 感受茶俗
D. 用山泉水冲泡茶
【单选题】
茶馆的灯饰布置及光线的设计,应不用、少用___光源,而用漫射光线。
【单选题】
由于季节的变化,饮茶调配也可相应的调整,一般春、夏饮___,秋季饮花茶,冬季饮红茶。
【单选题】
茶馆内的声音有言语声、___、器物所发出的声音、鸟类的鸣叫声等
A. 吵架声
B. 吵闹声
C. 音乐声
D. 哭喊声
【单选题】
贸易性展销会的目的是为了___。
A. 加强专题介绍
B. 加强城市宣传
C. 加强项目宜宣传
D. 促进商品交易
【单选题】
按展销会的内容可将展销会分为___、专题性展销会。
A. 宣传性展销会
B. 小型展销会
C. 大型展销会
D. 综合性展销会
【单选题】
以下___对展销会特点的描述是错误的。
A. 直观、形象、生动,能产生强烈的传播效果
B. 能有效地吸引社会公众及新闻媒介的注意
C. 能给组织提供与公众直接双向沟通的机会
D. 主要是向大众搭建一个销售综合商品的临时大商场
【单选题】
展销会在举办前,首先要分析其___。
A. 目的和内容
B. 地点和交通
C. 必要性和可行性
D. 效果与投入
【单选题】
在确定举办展销会之后,首先要明确展销会的___。
A. 地点
B. 赞助商
C. 资金情况
D. 主题和目的
【单选题】
茶馆服务人员的动作、姿势、表情等是组成茶馆___景观的重要内容。
【单选题】
下列与茶相关的陈列物品是___。
A. 挂画
B. 焚香
C. 绿色植物
D. 茶艺茶道书籍
【单选题】
___是形成茶馆清静优雅的环境、烘托文化艺术氛围的手段。
A. 挂画
B. 音乐
C. 茶艺茶道书籍
D. 物品陈列
【单选题】
下列属于展览会经费开支项目的是___。
A. 展位出租费
B. 赞助费
C. 接待费
D. 场地使用费
【单选题】
展览会的预备金一般占___的5%~10%为宜。
A. 赞助费用
B. 设计与建造费
C. 总费用
D. 会务费
【单选题】
白毫银针属于___类茶。
A. 白芽茶
B. 白叶茶
C. 白片茶
D. 白末茶
【单选题】
白牡丹属于___类茶。
A. 白芽茶
B. 白叶茶
C. 白片茶
D. 白末茶
【单选题】
绿茶揉捻是成形、滋味形成的重要工序,如投叶量过多会___。
A. 产生焦味
B. 产生红变
C. 产生松、扁、碎
D. 产生水分
【单选题】
绿茶杀青不足,叶温上升缓慢,会使茶多酚发生酶促反应,导致产生___.
A. 烟焦气
B. 红变
C. 水分散失过多
D. 色变
【单选题】
绿茶杀青时,因水蒸汽没有及时透发,叶绿素遭破坏,干茶色泽___。
【单选题】
红茶加工中发酵工序是使多酚类物质在酶促作用下产生聚合作用,若发酵过度会产生___。
【单选题】
红茶发酵不足,干茶会有___。
A. 青气
B. 红变
C. 过多水分
D. 烟焦气
【单选题】
乌龙茶的炒青工序主要是抑制鲜叶中酶活性,若温度过高,会使叶片___
【单选题】
摇青是乌龙茶加工中形成绿叶红边的重要步骤,摇青过度则会___。
A. 香气不足
B. 红梗红叶
C. 叶了破碎
D. 叶了变软
【单选题】
茶叶中小包装材料有多种,其中保质性能最好的是___。
A. 复合袋
B. 纸袋
C. 塑料袋
D. 布袋
推荐试题
【多选题】
Which two permissions are required to migrate a virtual machine with Storage vMotion? (Choose two.)___
A. Network > Move Network
B. Virtual Machine > Inventory > Move
C. Resource > Migrate powered on virtual machine
D. Datastore > Allocate Space
【多选题】
Which are three supported storage requirements for vCenter Server HA? (Choose three.)___
A. NFS
B. RDM
C. vSAN
D. VMFS
E. JBOD
【多选题】
Which are the two network requirements for a VMware vSAN 6.5 cluster? (Choose two.)___
A. Multicast must be enabled on the physical switches and routers that handle vSAN traffic.
B. vSAN requires IPv6 only.
C. All hosts must have a dedicated 40GbE NIC.
D. The vSAN network supported IPv4 or IPv6.
E. vSAN requires IPv4 only.
【多选题】
Which three prerequisites must be in place prior to enabling secure boot for a virtual machine? (Choose three.)___
A. VirtualMachine.Config.Settings privileges
B. an encrypted USB drive
C. Virtual Hardware version 13 or later
D. Virtual Hardware version 12 or later
E. EFI firmware
【多选题】
A user is given the "Virtual machine user (sample)" role in a vSphere 6.x environment. Which three permissions would the user be able to perform? (Choose three.)___
A. Reset a virtual machine.
B. Power on a virtual machine.
C. Move a host into a cluster.
D. Configure CD media.
E. Migrate a virtual machine with Storage vMotion.
【多选题】
Which three are supported upgrade processes for ESXi host? (Choose three.)___
A. using vSphere Auto Deploy
B. using a TFTP server
C. using Update Manager
D. using an
E. SXCLI command
【多选题】
When enabling Storage DRS on a datastore cluster, which three components are enabled as a result? (Choose three.)___
A. Space load balancing among datastore within the datastore cluster.
B. Initial placement for virtual disks based on space and I/O workload.
C. I/O load balancing among datastores within the datastore cluster.
D. Queue Depth alerting on disks within the datastore cluster.
E. Data de-duplication within the datastore cluster.
【多选题】
What are two features introduced in Network I/O Control version 3? (Choose two.)___
A. Bandwidth reservation per traffic type
B. Network resource pools
C. CoS tagging
D. Bandwidth guarantee to virtual machines
【多选题】
Which two correct virtual machine advanced configuration parameters will accomplish this? (Choose two.)___
A. isolation.device.edit.disable = “FALSE”
B. isolation.device.edit.disable = “TRUE”
C. isolation.device.connectable.disable = “FALSE”
D. isolation.device.connectable.disable = “TRUE”
【多选题】
Which three statements are correct regarding booting an ESXi Host from Fibre Channel SAN? (Choose three.)___
A. Direct connect topology is supported.
B. Each host must have its own boot LUN.
C. ESXi hosts do not require local storage.
D. Multipathing to a boot LUN on an active-passive array is supported.
E. Hosts can share one common boot LUN.
【多选题】
Which two tasks should a vSphere administrator perform if the vmkernel log reports VMFS metadata errors? (Choose two.)___
A. contact VMware technical support
B. reformat the datastore
C. check the device with VOMA
D. ignore the messages
【多选题】
Which two statements are true for a vCenterServer user account that is used for vSphere Data Protection (VDP)? (Choose two.)___
A. The user account must be assigned with Administrator role.
B. The password for the user account cannot contain spaces.
C. The user account should be created in the Single Sign-On domain
D. The user account cannot inherit required permissions from a group role.
【多选题】
Which three storage protocols are supported by Virtual Volumes? (Choose three.)___
A. FCIP
B. FCoE
C. iSCSI
D. NFS v3
E. NFS v4
【多选题】
A vSphere administrator observes a CPU spike on one of the web servers (view the Exhibit.) Which two statements can describe the cause of this activity? (Choose two.)___
A. The network packet size is too large.
B. VMware Tools is not installed.
C. Disk latency is present on the datastore.
D. The network packet size is too small.
【多选题】
Which three operations can cause VMFS metadata updates? (Choose three.)___
A. Restarting a VM using the guest OS.
B. Launching a VM console.
C. Migrating a VM with vMotion.
D. Powering a VM on or off.
E. Expanding a VMFS datastore.
【多选题】
*What two services run on all nodes in a vCenter Server HA cluster? (Choose two.)___
A. vmware-vmon
B. vmware-vpostgres
C. vmare-rbd-watchdog
D. vmware-vcha
【多选题】
Which two statements are true regarding Auto Deploy in version 6.5? (Choose two.)___
A. Auto Deploy can be configured and managed via PowerCLI.
B. Auto Deploy can be configured and managed via the vSphere Client.
C. Auto
D. eploy can be configured and managed via the vSphere Web Client.
【多选题】
What three options can improve network performance for a virtual machine? (Choose three.)___
A. MLD
B. TSO
C. NetFlow
D. LRO
E. SR-IOV
【多选题】
Which two storage technologies are supported for MSCS? (Choose two.)___
A. NFS
B. VAAI
C. iSCSI
D. FC
【多选题】
When upgrading a VMware vSAN cluster to version 6.5, which two tasks must be completed to comply with upgrade requirements and VMware-recommended best practices? (Choose two.)___
A. Use RVC to upgrade the hosts.
B. Use the latest available ESXi version.
C. Back up all VMs.
D. Use only the “Full data migration” maintenance mode option.
【多选题】
What two enhancements are in VMFS6 but not in VMFS5? (Choose two.)___
A. Support for 4k native disks
B. Support for 512e disks
C. GPT storage device partitioning
D. Automatic space reclamation
【多选题】
Which two statements describe why a vSphere DRS cluster would report load imbalance? (Choose two.)___
A. The configured migration threshold is too high.
B. The configured migration threshold is too low.
C. DRS is configured for Partially Automated.
D. Enhanced vMotion Compatibility (EVC) is enabled.
【多选题】
A vSphere Administrator must ensure that vCenter Server service is running in a domain user account rather than Local System Account. To accomplish this, the user account should have which two permissions? (Choose two.)___
A. Log on as a service.
B. Act as part of the operating system.
C. Log on as a batch job.
D. Log on locally.
【多选题】
A virtual machine fails to power on after being deployed from a template. What two remediation steps could correct this issue? (Choose two.)___
A. Increase CPU reservation
B. Decrease memory reservation
C. Increase memory reservation
D. Increase datastore capacity
E. Decrease CPU reservation
【多选题】
Which three directories are available under the vcsa-cli-installer folder of the vCenter Server Appliance installation media? (Choose three.)___
A. \mac
B. \ovftool
C. \migration-assistant
D. \win32
E. \lin64
【多选题】
What are three considerations when booting ESXihost from SAN software FCoE? (Choose three.)___
A. The VMware_FCoE_vSwitch that the installer automatically created cannot be changed.
B. Boot LUN cannot be shared with other hosts even on shared storage.
C. Multipathing is not supported at pre-boot.
D. Software FCoE boot configuration cannot be changed from within
E. SXi.
【多选题】
Which two choices are applicable to vSphere Availability? (Choose two.)___
A. Heartbeat Datastores
B. VM Startup/Shutdoown
C. Power Management
D. Admission Control
【多选题】
A user is a member of groups A and B. -VM10 and VM20 are in VM Folder. -Group A is assigned permission “Read-only” on VM Folder. What two configurations will allow the user to edit the settings for only VM10? (Choose two.)___
A. Assign group B permission “virtual machine power user” to VM10.
B. Assign group B permission “virtual machine console user” to VM10.
C. Assign group A permission “virtual machine console user” to VM10.
D. Assign group A permission “virtual machine power user” to VM10.
【多选题】
Which two new vSphere 6.5 features enable an Administrator to locate configuration options when creating or editing host profiles more easily than in previous versions? (Choose two.)___
A. Add the configuration option to favorites.
B. Navigate the option tree.
C. Search for the configuration option.
D. Copy the configuration option from a different profile.
【多选题】
What are the two valid storage controller types for VMs on ESXi 6.5? (Choose two.)___
A. FCoE
B. SATA
C. NVMe
D. iSCSI
【多选题】
Which two options can optimize conversion with VMware Converter? (Choose two.)___
A. Disable real-time antivirus scanners.
B. Remove the source from Active Directory.
C. Remove third-party device drivers.
D. Exclude diagnostic partitions from conversion.
E. Disable Volume Shadow Copy (VSS).
【多选题】
vSphere Availability considers which two factors for virtual machine restarts? (Choose two.)___
A. Host Isolation Response
B. file accessibility
C. NUMA node size
D. resource reservations
【多选题】
Which two virtual NICs support Wake-on-Lan to resume a virtual machine that is in standby mode? (Choose two)___
A. Flexible
B. E1000E
C. E1000
D. vmxnet 3
【多选题】
Which two logs should be examined to troubleshoot a Windows vCenter Server upgrade failure? (Choose two.)___
A. vminst.log
B. vim-um-msi.log
C. firstboot.log
D. pkgmgr.log
【多选题】
Which are two supported storage primitives for VAAI NAS? (Choose two.)___
A. Full File Clone
B. Reserve Space
C. hardware assisted locking
D. block zeroing
【多选题】
Which two parameters must be configured for Windows in-guest disk mirroring? (Choose two.)___
A. scsi#.returnNoConnectDuringAPD = “FALSE”
B. scsi#.terminateVMOnPDL = “TRUE”
C. scsi#.returnBusyOnNoConnectStatus = “FALSE”
D. scsi#.returnNoConnectDuringAPD = “TRUE”
【多选题】
Which two items are required to enable NPIV in a virtual machine? (Choose two.)___
A. use of physical RDMs
B. physical HBA support
C. use of virtual disks
D. hardware version 11 or higher
【多选题】
A vSphere Administrator has VM Component Protection (VMCP) enabled, but the VM was not restarted when one of the VMFS datastores experienced an All Paths Down (APD) failure. What two scenarios would explain why the virtual machine was not restarted? (Choose two.)___
A. VM Monitoring is required in order for VMCP to failover during an APD event.
B. VMware Tools is not installed on the guest operating system for the VM.
C. Insufficient Capacity is available on the failover ESXi hosts.
D. The APD failure was corrected before the VM could be restarted.
【多选题】
What are two requirements in order to restore a Resource Pool Tree from a snapshot? (Choose two.)___
A. vSphere DRS must be turned on.
B. A restore can only be performed on a vSphere DRS cluster within the original vCenter Server.
C. vSphere
D. RS must be turned off.
【多选题】
Which three vSphere features are compatible with vSphere Replication? (Choose three.)___
A. vSphere High Availability
B. vSphere Fault Tolerance
C. vSphere Storage
D. RS
