【单选题】
根据《中国银监会关于完善银行业金融机构客户投诉处理机制切实做好金融消费者保护工作的通知》规定，银行业金融机构应当及时受理各项投诉并登记，受理后应当通过短信、电话、电子邮件或信函等方式告知客户受理情况、处理时限和联系方式。___
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相关试题
【单选题】
根据《中国银监会关于完善银行业金融机构客户投诉处理机制切实做好金融消费者保护工作的通知》规定，对于涉及金融消费者权益保护的热点、难点问题，银监会及其派出机构可以向有关金融机构发出监管建议，并要求其在一定期限内采取预防或纠正措施；发现违法违规行为的，应当依法予以查处。___
【单选题】
根据《中国银监会关于完善银行业金融机构客户投诉处理机制切实做好金融消费者保护工作的通知》规定，银行业金融机构给金融消费者造成损失的，应根据有关法律规定或合同约定向金融消费者进行赔偿或补偿。___
【单选题】
根据《中国银监会办公厅关于印发银行业金融机构销售专区录音录像管理暂行规定的通知》（银监办发〔2017〕110号）的规定，银行业金融机构在营业场所销售理财产品的，应进行销售专区建设并安装配备录音录像设备，个别面积较小、确实不具备设置对销售专区条件的营业场所，可设置固定销售专柜。___
【单选题】
根据《中国银监会办公厅关于印发银行业金融机构销售专区录音录像管理暂行规定的通知》（银监办发〔2017〕110号）的规定，银行业金融机构代销国债及实物贵金属，也应参照规定纳入专区“双录”管理。___
【单选题】
根据《中国银监会办公厅关于印发银行业金融机构销售专区录音录像管理暂行规定的通知》（银监办发〔2017〕110号）的规定，某客户接收营销人员推介后愿意购买理财产品，但不同意进行录音录像，推介人员可引导客户通过电子渠道自行购买该产品。___
【单选题】
根据《中国银监会办公厅关于印发银行业金融机构销售专区录音录像管理暂行规定的通知》（银监办发〔2017〕110号）的规定，银行业金融机构在产品查询平台上宣传私募产品时不得使用诱惑性，误导性语言，不得承诺收益。___
【单选题】
根据《中国银监会办公厅关于印发银行业金融机构销售专区录音录像管理暂行规定的通知》（银监办发〔2017〕110号）的规定，银行业金融机构在代销的理财产品宣传资料上应标明“本产品由XX机构发行与管理，代销机构不承担责任。”___
【单选题】
根据《商业银行服务价格管理办法》的规定，商业银行设立新的实行市场调节价的服务收费项目，应当至少实行前1个月根据本办法规定进行公示。___
【单选题】
根据《商业银行服务价格管理办法》规定，除实行政府定价的服务价格以外，商业银行服务价格实行市场调节价。___
【单选题】
根据《商业银行服务价格管理办法》规定，商业银行分支机构因地区性明显差异需要实行差别化服务价格的，应当由总行统一制定服务价格，并由总行根据本办法规定统一进行公示。___
【单选题】
根据《商业银行服务价格管理办法》规定，商业银行制定和调整实行市场调节价的服务价格，应当合理测算各项服务支出，充分考虑风险因素进行综合决策。___
【单选题】
根据《中国银监会 中国人民银行 发改委关于银行业金融机构免除部分服务收费的通知》规定，2011年7月1日起，银行业金融机构不得收取已签约开立的代发工资账户、退休金账户、低保账户、医保账户、失业保险账户、住房公积金账户的年费和账户管理费（不含小额账户管理费）。___
【单选题】
根据《中国银监会 中国人民银行 发改委关于银行业金融机构免除部分服务收费的通知》规定，银行业金融机构代理国家有关部门或者其他机构的收费，应在办理业务前，明确告知客户，尊重客户对相关服务的自主选择权。___
【单选题】
甲于2013年12月1日前往银行卡开户行打印纸质对账单，根据《中国银监会、中国人民银行、发改委关于银行业金融机构免除部分服务收费的通知》银行要求收取打印对账单的相关手续费。___
【单选题】
根据《中国银监会、中国人民银行、发改委关于银行业金融机构免除部分服务收费的通知》甲的银行卡开户银行未经甲以书面、客户服务中心电话录音或电子签名方式单独授权，不得对甲强制收取短信服务费。___
【单选题】
根据《国家发展改革委 人民银行 银监会关于商业银行合理确定和调整金融集成电路卡工本费收费水平有关问题的通知》规定，各商业银行总行应根据“银行与客户共同分担制卡成本”的原则定价。___
【单选题】
根据《国家发展改革委 人民银行 银监会关于商业银行合理确定和调整金融集成电路卡工本费收费水平有关问题的通知》规定，商业银行推广IC卡时应当坚持客户自愿原则，并不断提高服务质量。___
【单选题】
根据《国家发展改革委 人民银行 银监会关于商业银行合理确定和调整金融集成电路卡工本费收费水平有关问题的通知》规定，国家鼓励商业银行对客户实行银行卡工本费减免优惠。___
【单选题】
根据《国家发展改革委 人民银行 银监会关于商业银行合理确定和调整金融集成电路卡工本费收费水平有关问题的通知》规定，商业银行在保障持卡人的自主选择权，确保既有磁条卡继续正常使用的同时，可以要求客户在一定期限内将磁条卡更换为IC卡。___
【单选题】
根据《国家发展改革委 人民银行 银监会关于商业银行合理确定和调整金融集成电路卡工本费收费水平有关问题的通知》规定，今后如出现部分商业银行IC卡工本费偏高、社会反映较为集中的情况，由银行业监督管理机构开展成本调查和收费、经营行为检查，依法纠正商业银行违法、违规价格和经营行为。___
【单选题】
根据《中国人民银行金融消费者权益保护实施办法》规定，在中华人民共和国境内依法设立的为金融消费者提供金融产品和服务的银行业金融机构，提供跨市场、跨行业交叉性金融产品和服务的其他金融机构以及非银行支付机构适用该办法。___
【单选题】
《中国人民银行金融消费者权益保护实施办法》界定的金融消费者是指购买、使用金融机构提供的金融产品和服务的自然人。___
【单选题】
根据《中国人民银行金融消费者权益保护实施办法》（银发〔2016〕314号）的规定，金融机构应当每年至少开展一次金融消费者权益保护专题教育和培训，培训对象应当全面覆盖中高级管理人员及基层业务人员。___
【单选题】
根据《中国人民银行金融消费者权益保护实施办法》（银发〔2016〕314号）的规定，金融机构向金融消费者说明重要内容和披露风险时，应当依照相关法律法规、监管要求留存相关资料，留存时间不少于两年。___
【单选题】
根据《中国人民银行金融消费者权益保护实施办法》（银发〔2016〕314号）的规定，某商业银行理财专员销售分红型保险产品时，告知消费者该产品每年分红收益可达到5%。___
【单选题】
根据《中国人民银行金融消费者权益保护实施办法》（银发〔2016〕314号）的规定，出现侵犯金融消费者合法权益重大事件，可能引发区域性、系统性风险的，金融机构应当根据重大事项报告相关规定及时向中国人民银行及其分支机构报告。___
【单选题】
根据《中国人民银行金融消费者权益保护实施办法》（银发〔2016〕314号）的规定，在中国境内收集的个人金融信息的存储、处理和分析应当在中国境内进行。除法律法规及中国人民银行另有规定外，金融机构不得向境外提供境内个人金融信息。___
【单选题】
根据《中国银监会办公厅关于加强银行业消费者权益保护解决当前群众关切问题的指导意见》（银监办发〔2016〕25号）的规定，银行业金融机构应建立产品信息查询平台，收录金融产品的基本信息。为了方便消费者查询，可不必区分自有产品和代销产品。___
【单选题】
根据《中国银监会办公厅关于加强银行业消费者权益保护解决当前群众关切问题的指导意见》（银监办发〔2016〕25号）的规定，某商业银行新推出一款理财产品，但该产品未在产品信息查询平台上收录，仅在银行网点内向消费者提供产品宣传折页。对照《中国银监会办公厅关于加强银行业消费者权益保护解决当前群众关切问题的指导意见》（银监办发〔2016〕25号）的规定，该做法正确还是错误？___
【单选题】
根据《中国银监会办公厅关于加强银行业消费者权益保护解决当前群众关切问题的指导意见》（银监办发〔2016〕25号）规定，银行业金融机构应妥善留存消费者已明确知晓产品重要属性和风险信息的相关证据，保障消费者知情权和公平交易权。___
【单选题】
根据《中国银监会办公厅关于加强银行业消费者权益保护解决当前群众关切问题的指导意见》（银监办发〔2016〕25号）规定，银行业金融机构应提高认识，在不断完善金融服务过程中充分考虑大学生等特殊群体的相关权益。___
【单选题】
根据《中国银监会办公厅关于加强银行业消费者权益保护解决当前群众关切问题的指导意见》（银监办发〔2016〕25号）规定，银行业金融机构，要不断增强敏感性，提升宣传教育的时效性。___
【单选题】
根据《国务院办公厅关于加强金融消费者权益保护工作的指导意见》（国办发〔2015〕81号）的规定，金融机构应当依法保障金融消费者在购买金融产品和接受金融服务过程中的财产安全。___
【单选题】
根据《银行业保险业消费投诉处理管理办法》的规定，银行保险机构是维护消费者合法权益、处理消费投诉的责任主体，负责对本单位及其分支机构消费投诉处理工作的管理、指导和考核，协调、督促其分支机构妥善处理各类消费投诉。___
【单选题】
根据《银行业保险业消费投诉处理管理办法》的规定，银行保险机构应当畅通投诉渠道，设立或者指定投诉接待区域，配备录音录像等设备记录并保存消费投诉接待处理过程，加强消费投诉管理信息系统建设，规范消费投诉处理流程和管理。___
【单选题】
根据《银行业保险业消费投诉处理管理办法》的规定，采取面谈方式提出消费投诉的，银行保险机构可以要求投诉人在其指定的接待场所提出。多名投诉人采取面谈方式提出共同消费投诉的，应当推选代表，代表人数不超过5名。___
【单选题】
根据《银行业保险业消费投诉处理管理办法）的规定，银行保险机构对于事实清楚、争议情况简单的消费投诉，应当自收到消费投诉之日起15日内作出处理决定并告知投诉人；情况复杂的可以延长至30日；情况特别复杂或者有其他特殊原因的，可以再延长30日。___
【单选题】
根据《商业银行服务价格管理办法》（中国银监会 国家发展改革委令2014年第1号）规定，商业银行制定和调整市场调节价，应当在各类相关营业场所的醒目位置公示。___
【单选题】
根据《商业银行服务价格管理办法》（中国银监会 国家发展改革委令2014年第1号）规定，商业银行制定和调整市场调节价时，设有商业银行网站的，应当在网站主页醒目位置公示。___
【单选题】
根据《商业银行服务价格管理办法》（中国银监会 国家发展改革委令2014年第1号）规定，商业银行使用电子银行等自助渠道提供服务的，应当在收取服务费用之前，提示客户相关服务价格，并保证客户对相关服务的选择权。___
推荐试题
【单选题】
If one wants to work efficiently at his low point in the morning, he should __________.___
A. change his energy cycle
B. overcome his laziness
C. get up earlier than usual
D. go to bed earlier
【单选题】
You are advised to rise with a yawn and stretch because it will __________.___
A. help to keep your energy for the day's work
B. help you to control your temper early in the day
C. enable you to concentrate on your routine work
D. keep your energy cycle under control all day
【单选题】
Which of the following statements is NOT true?___
A. Getting off to work with a minimum effort helps save one's energy.
B. Dr. Kletman explains why people reach their peaks at different hours of day.
C. Habit helps a person adapt to his own energy cycle.
D. Children have energy cycles, too.
【单选题】
An effective way to prevent the burnout of young athletes is __________.___
A. to increase their sense of success
B. to make sports less competitive
C. to reduce their mental stress
D. to make sports more challenging
【单选题】
According to the passage sport is positive for young people in that __________.___
A. it can help them learn more about society
B. it enables them to find flaws in themselves
C. it teaches them how to set realistic goals for themselves
D. it can provide them with valuable experiences
【单选题】
Many coaches and parents are in the habit of criticizing young athletes __________.___
A. without realizing criticism may destroy their self-confidence
B. in order to make them remember life's lessons
C. believing that criticism is beneficial for their early development
D. so as to put more pressure on them
【单选题】
According to the passage parents and coaches should __________.___
A. help children to win every game
B. pay more attention to letting children enjoy sports
C. train children to cope with stress
D. enable children to understand the positive aspect of sports
【单选题】
The author's purpose in writing the passage is _________.___
A. to persuade young children not to worry about criticism
B. to stress the importance of positive reinforcement to children
C. to discuss the skill of combining criticism with encouragement
D. to teach young athletes how to avoid burnout
【单选题】
As pointed out at the beginning of the passage, people used to think that air pollution _______.___
A. cause widespread damage in the countryside
B. affected the entire eastern half of the United States
C. had damaged effect on health
D. existed merely in urban and industries areas
【单选题】
As to the greenhouse effect, the author ________.___
A. share the same view with the scientist
B. is uncertain of its occurrence
C. rejects it as being ungrounded
D. thinks that it will destroy the world soon
【单选题】
The underlined word "offset" in the second paragraph could be replaced by _________.___
A. slip into
B. make up for
C. set up
D. catch up with
【单选题】
It can be concluded that ____________.___
A. raising the world's temperature only a few degrees would not do much harm to life on earth
B. lowering the world's temperature merely a few degrees would lead major farming areas to disaster
C. almost no temperature variations have occurred over the past decade
D. the world's temperature will remain constant in the years to come
【单选题】
This passage is primarily about __________.___
A. the greenhouse effect
B. the burning of fossil fuels
C. the potential effect of air pollution
D. the likelihood of a new ice age
【单选题】
What is the major function of paragraph 1?___
A. To arouse the reader's concern.
B. To introduce the theme of the whole passage.
C. To summarize the whole passage.
D. To state the primary uses of TV.
【单选题】
Television, as a source of entertainment, is ________.___
A. not very convenient
B. very expensive
C. quite dangerous
D. relatively cheap
【单选题】
Why are some people against TV?___
A. Because TV programs are not interesting.
B. Because TV viewers are totally passive.
C. Because TV prices are very high.
D. Because TV has both advantages and disadvantages.
【单选题】
One of the most obvious advantages of TV is that _________.___
A. it keeps us informed
B. it is very cheap
C. it enables us to have a rest
D. it controls our lives
【单选题】
According to the passage, whether TV is good or not depends on ___________.___
A. its quality
B. people's attitude towards it
C. how we use it
D. when we use it
【单选题】
What regulation was issued by New York State concerning beverage containers?___
A. A fee should be charged on used containers for recycling.
B. Throwaways should be collected by the state for recycling.
C. Consumers had to pay for beverage containers and could get their money back on returning them.
D. Beverage companies should be responsible for collecting and reusing discarded plastic soda bottles.
【单选题】
The returned plastic bottles in New York used to _____________.___
A. be turned into raw materials
B. be separated from other rubbish
C. have a second-life value
D. end up somewhere underground
【单选题】
The key problem in dealing with returned plastic beverage containers is ______________.___
A. how to reduce their recycling costs
B. to sell them at a profitable price
C. how to turn them into useful things
D. to lower the prices for used materials
【单选题】
Recycling has become the first choice for the disposal of rubbish because ______________.___
A. recycling causes little pollution
B. other methods are more expensive
C. recycling has great appeal for the jobless
D. local governments find it easy to manage
【单选题】
It can be concluded from the passage that ____________.___
A. recycling is to be recommended both economically and environmentally
B. local governments in the U.S. can expect big profits from recycling
C. rubbish is a potential remedy for the shortage of raw materials
D. landfills will still be widely used for waste disposal
【单选题】
The author chose to study engineering at a small liberal-arts university because he ________.___
A. intended to be a sensible student with noble ideals
B. wanted to be an example of practicality and rationality
C. intended to be a combination of engineer and humanist
D. wanted to coordinate engineering with liberal-arts courses in college
【单选题】
According to the author, by interacting with people who study liberal arts, engineering students can __________.___
A. broaden their horizons
B. receive guidance in their careers
C. become noble idealists
D. balance engineering and the liberal arts
【单选题】
In the eyes of the author, a successful engineering student is expected ______________.___
A. to be imaginative with a value system to guide him
B. to be a technical genius with a wide vision
C. to have an excellent academic record
D. to be wise and mature
【单选题】
The author's experience shows that he was ________.___
A. creative
B. ambitious
C. irrational
D. unrealistic
【单选题】
The underlined word "they" in "... together they threaten to confuse." (Para.5) refers to ____________.___
A. practicality and rationality
B. engineering and the liberal arts
C. reality and noble ideals
D. flexibility and a value system
【单选题】
It can be learned from the passage that the Ouchidas' house __________.___
A. failed to meet energy conservation standards
B. was designed and constructed in a scientific way
C. is well worth the money spent on its construction
D. is almost faultless from the point of energy conservation
【单选题】
What made the Ouchidas' new house a horrible dream?___
A. Lack of fresh air.
B. Gas leakage in the kitchen.
C. The newly painted walls.
D. Poor quality of building materials.
【单选题】
The underlined word "accentuate" (Para. 3) most probably means "________".___
A. worsen
B. accelerate
C. relieve
D. improve
【单选题】
Why were cracks in old houses not a big concern?___
A. Because environmental protection was given top priority.
B. Because indoor cleanness was not emphasized.
C. Because they were technically unavoidable.
D. Because energy used to be inexpensive.
【单选题】
This passage is most probably taken from an article entitled "_________".___
A. Energy Conservation
B. Air Pollution Indoors
C. House Building Crisis
D. Traps in Building Construction
【单选题】
We need to plan ahead in order to ___________.___
A. keep a record of all the events
B. better organize our activities
C. store everything in our head
D. pile up little tasks neatly
【单选题】
Strategic times are best for us to ___________.___
A. save energy
B. check e-mails
C. study efficiently
D. organize activities
【单选题】
Which of the following could be used as a motivation to do our assignments?___
A. Remembering our urgent tasks.
B. Any activities we're eager to do.
C. Taking a break in the afternoon.
D. The promise to study efficiently.
【单选题】
What can help us to keep refreshed throughout the day?___
A. Doing some physical exercise.
B. Taking a short nap in the afternoon.
C. Rushing through some assignments.
D. Playing a game of chess with a friend.
【单选题】
Which of the following could be the best title for this article?___
A. Study Habits and Time Management
B. Business Management and Leadership
C. University Education and Campus Life
D. Life Goals and Academic Development
【单选题】
It is implied in the text that it is hard to ________.___
A. carry life learning though
B. tell the nature of life learning
C. learn without going to school
D. find a specially trained teacher
【单选题】
According to the author, the schooling framework often ________.___
A. produces slow students with poor memories
B. ignores some parts of the official curriculum
C. fails to provide enough knowledge about life
D. gives little care to the quality of teaching materials
