【多选题】
供电营业厅的服务环境整体风格应力求( )。___
A. 豪华
B. 鲜明
C. 统一
D. 醒目
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【多选题】
供电营业厅的功能分区包括（ ）。___
A. 业务办理区，收费区，业务待办区
B. 客户自助区，业务办理区，展示区
C. 洽谈区，引导区，业务办理区，收费区
D. 展示区，洽谈区，引导区，客户自助区
【多选题】
故障、差错调查组成员应当符合下列条件( )。___
A. 具有相关专业知识，从事本专业工作五年及以上
B. 具有中级及以上技术职称
C. 参与过调查
D. 与所发生事件没有直接关系
【多选题】
关于投诉举报处理正确的有：( )。___
A. 接到客户投诉或举报时，应向客户致谢，详细记录具体情况后，立即转递相关部门或领导处理。投诉举报在5天内答复
B. 处理客户投诉应以事实和法律为依据，以维护客户的合法权益和保护国有财产不受侵犯为原则
C. 保护投诉举报人的合法权利。对打击报复投诉举报人的行为，一经发现，严肃处理
D. 对客户投诉，先应分清楚责任归属，如是国家电网公司责任的，应积极热情认真进行处理，不得在处理过程中发生内部推诿搪塞或敷衍了事的情况
【多选题】
关于用电信息系统建设项目立项，说法正确的是( )。___
A. 采集系统建设项目纳入公司营销专项计划
B. 由各级营销部门归口管理
C. 由国网公司营销部组织审查与批复采集系统建设中长期建设规划或方案
D. 未履行项目储备的采集系统建设项目原则上不得列入年度综合计划
【多选题】
国网营销部是公司采集系统建设的归口管理部门,履行以下职责( )。___
A. 负责分解下达各单位的建设计划
B. 负责制定采集系统建设相关制度和技术标准
C. 负责制定公司采集系统建设规划，组织编制年度建设计划
D. 负责审核采集系统建设项目可研报告/建设方案并批复
【多选题】
建用电信息采集系统设的总体目标是实现对公司经营区域内电力用户的“( )”。___
A. 全过程管控
B. 全采集
C. 全覆盖
D. 全费控
【多选题】
进入客户现场时，服务人员应统一( )，并主动表明身份、出示证件。协作人员应统一着装。___
A. 问候客户
B. 着装
C. 佩戴工号牌（工牌）
D. 微笑服务
【多选题】
营销项目计划和预算审查坚持（ ）的原则。___
A. 局部服从全局
B. 专向服从综合
C. 各要素优化配置
D. 投资少的项目优先批准
【多选题】
主站系统运维内容包括( )。___
A. 系统主站设备的日常巡视、检查
B. 主站系统检修、故障处理
C. 主站系统安全管理、数据备份，软件的升级维护
D. 主站系统运行情况评估
【多选题】
受理客户( )业务后，应在10个工作日内答复客户。___
A. 举报
B. 电话
C. 建议
D. 意见
【多选题】
用电合同签约的前期准备工作有哪些？( )。___
A. 确认客户用电申请符合供电条件
B. 确认客户主体资格和资信等情况
C. 核实客户用电信息情况
D. 了解客户的用电需求
【多选题】
属于故障、差错调查内容的有( )。___
A. 故障、差错发生前设备和系统的运行情况
B. 规章制度执行中暴露的问题
C. 故障、差错发生的时间
D. 故障、差错发生的地点
【多选题】
以下哪些等级的信息系统需要由公安机关颁发备案证明？（ ）___
A. 一级
B. 二级
C. 三级
D. 四级
【多选题】
营销项目可研评审侧重于（ ）。___
A. 项目必要性
B. 项目主要技术方案可行性
C. 项目投资测算合理性
D. 项目环境影响性
【多选题】
营销储备项目库按照（ ）方式建立。___
A. 分级编制
B. 集中编制
C. 逐级提报
D. 越级提报
【多选题】
营销项目的三级储备库分别由（ ）负责管理。___
A. 发电单位
B. 地市供电企业营销部
C. 省公司营销部
D. 国网营销部
【多选题】
营销项目储备应建立（ ）三级项目储备库。___
A. 公司总部
B. 省公司
C. 地市供电企业
D. 发电厂
【多选题】
受理客户( )后，电器损坏核损业务应( )小时内到达现场___
A. 24
B. 服务申请
C. 业务咨询
D. 8
【多选题】
客户在一个服务渠道中所感知的被服务的有序过程的总称。该轨迹包括( )、结束服务、离开渠道六个阶段。___
A. 未入渠道
B. 进入渠道
C. 等待服务
D. 接受服务
【多选题】
营销储备项目库按照（ ）方式建立。___
A. 分级编制
B. 集中编制
C. 逐级提报
D. 越级提报
【多选题】
《国家电网公司供电服务奖惩规定》中，以下哪种事件属于重大供电服务质量事件？( )。___
A. 省级新闻媒体等曝光属供电部门主观责任并产生重大负面影响的供电服务质量事件
B. 省级政府有关部门（单位）查实属供电部门主观责任，并被省级政府有关部门（单位）行政处罚的供电服务质量事件
C. 给客户或企业造成20万元及以上50万元以下直接经济损失
D. 公司认定的其他重大供电服务质量事件
【多选题】
电子渠道具体指供电企业通过网络与客户进行交互、提供服务的途径，包括( )。___
A. 95598智能互动网站
B. 数字电视媒体
C. 供电服务微信公众号
D. APP（移动客户端）
【多选题】
因地制宜推进农村( )的污水处理设施建设。___
A. 分布式
B. 低成本
C. 易操作
D. 易维护
【多选题】
根据《国家电网公司供电服务规范》，对客户受电工程的中间检查和竣工检验，应以有关的( )为依据，不得提出不合理要求。___
A. 法律法规
B. 技术规范
C. 技术标准
D. 施工设计
【多选题】
根据《国家电网公司供电服务规范》，明确规范投诉举报处理程序，建立严格的供电服务投诉举报管理制度，通过以下( )方式接受客户的投诉和举报。___
A. “95598”供电客户服务热线或专设的投诉举报电话
B. 营业场所设置意见箱或意见簿"
C. “95598”供电客户服务网页(网站)
D. 领导对外接待日
【多选题】
因地制宜推进农村( )的污水处理设施建设。___
A. 分布式
B. 低成本
C. 易维护
D. 易操作
【多选题】
根据《国家电网公司供电服务规范》，现场服务内容包括：( )。___
A. 客户侧计费电能表电量抄见
B. 故障抢修
C. 客户侧计费电能表现场安装、校验
D. 客户侧用电报装工程的设施安装、验收、接电前检查及设备接电
【多选题】
根据《国家电网公司供电服务质量标准》，供电企业实现客户服务的过程中，向客户提供的各项服务资源的基本配置要求，包括( )。简称“客户服务提供标准”。___
A. 服务功能
B. 服务环境
C. 服务方式
D. 服务流程
【多选题】
信息内外网办公计算机应分别部署于信息内外网桌面终端安全域，桌面终端安全域应采取（ ）等措施进行安全防护。___
A. IP/MAC绑定
B. 访问控制
C. 病毒防护
D. 补丁管理
【多选题】
根据《国家电网公司供电服务质量标准》，外呼时应( )。___
A. 首先问候客户
B. 进行自我介绍
C. 确认客户身份
D. 结束通话试用标准结束语
【多选题】
根据《国家电网公司供电服务质量标准》受理客户服务申请后，以下说法错误的是( )。___
A. 电器损坏核损业务36小时内到达现场
B. 电能表异常业务5个工作日内处理
C. 其他服务申请类业务7个工作日内处理完毕
D. 抄表数据异常业务7个工作日内核实
【多选题】
下面哪几项物品属于供电营业厅的服务设施及用品？ ___
A. 无障碍设施
B. 便民伞
C. 移动护栏
D. 登记表示范样本
【多选题】
国网公司供电服务奖惩工作小组成员由( )有关部门负责人组成。___
A. 国网办公厅
B. 国网营销部
C. 国网人资部
D. 国调中心
【多选题】
客户体验轨迹指的是客户在一个服务渠道中所感知的被服务的有序过程的总称。该轨迹包括( )这些阶段。 ___
A. 未入渠道
B. 进入渠道
C. 等待服务
D. 接受服务
【多选题】
投诉、举报和建议受理服务人员包括（ ）。___
A. 95598客服代表
B. 电子客服代表
C. 业务受理员
D. 业务处理人员
【多选题】
C级营业厅、D级营业厅（单一功能收费厅）可结合( )等实际情况实行无周休制，如果周末遇当地赶集日、缴费高峰期应安排营业。___
A. 服务半径
B. 营业户数
C. 日均业务量
D. 当地风俗
【多选题】
D级营业厅应具备的服务功能包含( )等服务功能。___
A. 电费收取
B. 发票打印
C. 服务信息公示
D. 上门服务
【多选题】
省信通公司在公司用电信息采集系统运行维护中的主要职责有( )。___
A. 参与采集系统主站建设、升级和改造方案的编制
B. 采集系统主站硬件、系统软件的运行维护，参与远程通信信道（含信道设备）的运行维护
C. 编制采集系统升级、改造方案
D. 参与采集系统主站和远程通信信道故障的调查、分析和处理
【多选题】
按照财务制度设置电费科目,建立客户电费明细账,应能提供客户名称、( )及各项代征基金金额等信息。___
A. 结算年月
B. 欠费金额
C. 预收金额
D. 电度电费
【多选题】
按照公司防护体系，信息内外网分别划出（ ）的网络安全域。___
A. 二级域
B. 三级域
C. 桌面终端域
D. 作业域
推荐试题
【单选题】
An administrator deploys vRealize Operations into a vSphere 6.x environment. After the deployment, the administrator notices that badges are not appearing. What is a likely cause of this behavior? ___
A. Badges do not appear until you register vRealize Operations with vCenter Server.
B. Badges do not appear until you register a vCenter Server in vRealize Operations.
C. The vRealize Operations appliance needs to be redeployed.
D. The vCenter Server appliance needs to be redeployed.
【单选题】
How are ports scaled on vSphere Standard Switches (vSS)? ___
A. Ports on a vSS can be dynamically scaled up and down.
B. Ports on a vSS can only be statically scaled up or down.
C. Ports on a vSS can only be dynamically scaled down.
D. Ports on a vSS can only be dynamically scaled up.
【单选题】
A High Availability (HA) cluster is configured to respond to a given number of host failures. The cluster contains virtual machines configured with these settings: VM1 has a 1GHz CPU reservation and no Memory reservation VM2 has a 2GHz CPU reservation and no Memory reservation VM3 has no CPU reservation and no Memory reservation . Given this information, what is the correct slot size for the cluster? ___
A. The CPU Reservation should be set to 32MHz and the memory reservation should be set to 32MB plus memory overhead.
B. The CPU reservation should be set to 1 GHz and the memory reservation should be set to 0MB plus memory overhead.
C. The CPU reservation should be set to 2 GHz, and the memory reservation should be set to 0MB plus the virtual machine memory overhead.
D. The CPU reservation should be set to 2 GHz, and the memory reservation should be set to 32MB, plus the virtual machine memory overhead.
【单选题】
An administrator is planning a vSphere infrastructure with the following specific networking requirements: <The ability to shape inbound (RX) traffic> <Support for Private VLANs (PVLANs)> <Support for LLDP (Link Layer Discovery Protocol)>. What is the minimum vSphere Edition that will support these requirements? ___
A. vSphere Essentials Plus
B. vSphere Standard
C. vSphere Enterprise
D. vSphere
E. nterprise Plus
【单选题】
When you add an ESXi 6.x host to a new Cluster, which vSphere object owns the CPU and Memory resources of the hosts? ___
A. vCenter Server
B. Datacenter
C. Cluster
D. Host
【单选题】
A user is trying to retrieve objects from a SharePoint server and finds the request is taking an excessive amount of time. An administrator tries to isolate the issue and notes the following: Application performance is poor when compared to virtual machines on other hosts. Performance improves when the virtual machine is moved to another host. The virtual machine encounters higher than expected CPU %Ready times. What conclusion can be reached regarding the performance issues for this virtual machine? ___
A. Host Power Management is directly impacting virtual machine performance.
B. The virtual machine has a large number of snapshots.
C. The Path Selection Policy for the storage device is set differently on the affected host.
D. Network I/O control is configured for the portgroup.
【单选题】
A virtual machine template is accidently removed from the vCenter Server Inventory. Which method would be used to recover the template back into the environment?___
A. Use the datastore browser to locate the template, then right click and add the .vmtx file to inventory.
B. Use the datastore browser to locate the template, then right click and add the .vmx file to inventory.
C. Using the Managed Object Browser and adding the template from the ManagedObjectReference:GuestFileManager object.
D. Using the Managed Object Browser and adding the template from the ManagedObjectReference:VirtualDiskManager object.
【单选题】
A vSphere administrator needs to backup a virtual machine that has a Microsoft SQL Server Database installed. Which solution allows for an application quiesce to occur during backup?___
A. VMware vCenter Converter
B. VMware vCenter Site Recovery Manager
C. VMware vSphere Replication
D. VMware vSphere Data Protection Advanced
【单选题】
An administrator is migrating a virtual machine from a Test cluster to a Production cluster. The two environments do not have any shared storage. What is the easiest way to accomplish this task? ___
A. Perform a Storage vMotion.
B. Perform a regular vMotion.
C. Perform a Virtual to Virtual migration.
D. Perform a backup and restore using VMware Data Protection.
【单选题】
An administrator must determine an appropriate backup solution, given these conditions: 50 of the virtual machines are in a resource pool named Finance. 50 of the virtual machines are in a resource pool named QA. Which solution allows an administrator the ability to backup 100 virtual machines? ___
A. Use Snapshot Manager on the vCenter Server to backup the virtual machines.
B. Use the VMware Consolidated Backup (vcb) tool on the ESXi Host to backup the virtual machines.
C. Use the VMware Data Recovery (VDR) Appliance on the vCenter Server to backup the virtual machines.
D. Use the VMware Data Protection (VDP) Appliance on one of the
E. SXi Hosts to backup the virtual machines.
【单选题】
What is a benefit of using Enhanced vMotion Compatibility for an environment? ___
A. EVC masks CPU features to allow compatibility between hosts that are dissimilar.
B. EVC allows for cross platform vMotion to occur.
C. EVC enables Long
D. istance vMotion.
【单选题】
How many Link Aggregation Groups (LAGs) can be configured on a vSphere 6.x Distributed Switch? ___
A. 64
B. 96
C. 128
D. 256
【单选题】
How many Link Aggregation Groups (LAGs) can be configured on a vSphere 6.x Distributed Switch? ___
A. 64
B. 96
C. 128
D. 256
【单选题】
An administrator needs to verify that vMotion operations can be performed in a vSphere data center.What round trip time (RTT) latency is the maximum value that will allow vMotion operations to succeed? ___
A. 50ms RTT
B. 100ms RTT
C. 150ms RTT
D. 200ms RTT
【单选题】
A storage administrator has reported that full utilization of all bandwidth from an ESXi 6.x host is not being seen. In troubleshooting the issue, the Adapter details are shown in the Exhibit. Based on the exhibit, what is cause of the issue? ___
A. The array is not setup to use the correct multipathing policy.
B. There are no virtual machines on the ESXi host.
C. Not all links are used because a path is disabled.
D. Another path needs to be configured.
【单选题】
An administrator is migrating a powered-on virtual machine, as shown in the exhibit. Which option should be selected to perform a Storage vMotion of the VM? ___
A. Change storage only
B. Change VM compute resource only
C. Change both compute resource and storage, changing the compute resource first.
D. Change both compute resource and storage, changing the storage resource first.
【单选题】
An administrator is attempting to enable Storage I/O Control on a datastore, but it is failing. What is the likely reason for this failure? ___
A. The host is connected to a datastore is running on ESX 4.0.
B. The host is connected to a Fibre Channel storage array.
C. The datastore has multiple extents.
D. The datastore is managed by a single vCenter Server.
【单选题】
A mission-critical virtual machine built on vSphere 4.1 needs to be moved to an ESXi 6.x host.Which virtual hardware version is needed to move the virtual machine without upgrading? ___
【单选题】
An administrator is analyzing a virtual machine as shown in the Exhibit. What is the current long term risk for this virtual machine? ___
A. The virtual machine may run out of memory before April 27.
B. The virtual machine may continue to function after April 27.
C. The virtual machine has adequate memory configured for operation for the next 120 days.
D. The virtual machine has adequate memory reservation configured for operation for the next 120 days.
【单选题】
An administrator is monitoring a High Availability (HA) and Distributed Resource Scheduler (DRS) enabled cluster and has noticed that virtual machines in the cluster are being migrated without user intervention. Why is this happening? ___
A. The DRS Automation level is set to Fully Automated.
B. The Automation level is set to Automatic.
C. The
D. PM Threshold is set to Aggressive.
【单选题】
An administrator attempts to migrate a suspended virtual machine to a newly deployed vSphere 6.x cluster. The compatibility check fails. What condition could cause this behavior?___
A. The new vSphere 6.x cluster is running Intel CPUs instead of AMD CPUs.
B. A suspended virtual machine cannot be migrated.
C. The hardware virtualization feature of the CPU is not enabled on the new hosts.
D. A vSphere Distributed Switch is required to migrate a suspended virtual machine.
【单选题】
A vSphere administrator has been using vSphere in evaluation mode and now wants to deploy an environment that provides the same features. Which edition of vSphere provides similar functionality to evaluation mode? ___
A. Enterprise Plus
B. Enterprise
C. Standard
D. Essentials
【单选题】
A vSphere administrator has been using vSphere in evaluation mode and now wants to deploy an environment that provides the same features. Which edition of vSphere provides similar functionality to evaluation mode? ___
A. Enterprise Plus
B. Enterprise
C. Standard
D. Essentials
【单选题】
An administrator has just configured the IP address on an ESXi host from the Direct Console User Interface. How can the configuration be validated as correct without any additional tools?___
A. Add the host to vCenter Server and if it works, then all networking settings are ok.
B. Select the Test Management Network option from the DCUI.
C. Connect to the host with the vSphere Client and click the Test Network option.
D. Use PowerCLI to connect to the host and initiate a network test.
【单选题】
An administrator is installing vCenter Server for an environment that has 40 ESXi 6.x Hosts and 150 virtual machines. Which database would meet the minimal requirements needed for this task? ___
A. vFabric Postgres
B. Microsoft SQL Express 2008
C. Microsoft SQL Server 2014
D. Oracle 11g
【单选题】
What is a requirement when enabling a Virtual SAN cluster in an existing High Availability (HA) and Distributed Resource Scheduler (DRS) Cluster? ___
A. Disable DRS and HA before enabling Virtual SAN
B. Enable DRS before enabling Virtual SAN
C. Disable HA before enabling Virtual SAN
D. Enable Storage DRS before enabling Virtual SAN
【单选题】
The vSphere administrator attempts to connect to an ESXi host via an SSH client and receives the following security alert: The vSphere administrator needs to determine whether the RSA key fingerprint shown in the security alert is the fingerprint of the intended ESXi host. Which tool should the vSphere administrator use? ___
A. Direct Console User Interface
B. vSphere Client
C. vSphere Web Client
D. vSphere Management Assistant
【单选题】
An administrator needs to monitor traffic on vSwitches in a vSphere 6.x environment. Which option, if configured, would accomplish this task? ___
A. Forged Transmits
B. MAC Address Changes
C. Promiscuous Mode
D. Notify Switches
【单选题】
What is true regarding datastores on ESXi 6.x? ___
A. NFS 4.1 datastore does not support Fault Tolerance (FT)
B. VMFS3 and VMFS5 datastores can be newly created
C. NFS datastore can be concurrently mounted using NFS 4.1 on one host and NFS on another
D. NFS 3.0 datastore does not support Fault Tolerance (FT)
【单选题】
An administrator is cloning and configuring five new web server virtual machines. What would be the benefit of configuring resource shares for the new VMs? ___
A. To prioritize access to a resource during contention.
B. To guarantee access to a resource during contention.
C. To prioritize access to a resource before contention occurs.
D. To guarantee access to a resource before contention occurs.
【单选题】
An administrator logs into the vSphere Web Client and sees the warning shown in the Exhibit. During a change control window, the warning was addressed. What should be done to verify that the host is no longer showing the warning? ___
A. Run a Remediate host operation.
B. Recheck the compliance of the host.
C. Restart the host to get rid of the warning.
D. Install VMware tools to clear the warning.
【单选题】
A vApp named Sales has a Memory Limit of 32 GB and a CPU Limit of 12,000 MHz. There are three virtual machines within the vApp: <Sales-DB -- Has a memory reservation of 20 GB. > <Sales-DC -- Has a memory reservation of 8 GB. > <Sales-Web -- Has a memory reservation of 8 GB.> Which statement is correct? ___
A. All three virtual machines can power on, but will have memory contention.
B. All three virtual machines can power on without memory contention.
C. Only two of the three virtual machines can power on.
D. Only one of the virtual machines can power on.
【单选题】
You are editing the management network configuration of an ESXi 6.x Host from the vSphere Web Client. You mistakenly put the incorrect VLAN in place for the management network. What action do you need to take to correct this? ___
A. You need to manually edit the configuration on the host with command line utilities.
B. No action is required. By default ESXi rolls back configuration changes that disconnect the host.
C. The ESXi host system configuration will need to be restored to the factory configuration to fix the issue.
D. The change can be reverted in the vSphere Web Client by simply editing the switch again.
【单选题】
What is true about resource pools created on a Distributed Resource Scheduler (DRS) cluster?___
A. A root resource pool is created with the specified values.
B. A root resource pool is automatically created using the aggregate total of the ESXi host resources in the cluster.
C. A root resource pool is automatically created using the aggregate total of all resources in the datacenter.
D. A root resource pool is not needed when creating resource pools on a DRS cluster.
【单选题】
An administrator attempts to enable Enhanced vMotion Compatibility (EVC) on a cluster. The operation results in a compatibility error, as shown in the exhibit. What is the likely cause of this error? ___
A. The CPUs in the ESXi host are not AMD CPUs.
B. The CPUs in the ESXi host do not support hardware virtualization capabilities.
C. The XD/NX CPU features have not been enabled in the BIOS of the server.
D. There is no shared storage between the hosts in the cluster.
【单选题】
What condition would prevent an administrator from creating a new VMFS3 datastore on an ESXi 6.x host using the vSphere Web Client? ___
A. A VMFS3 datastore cannot be created on an ESXi 6.x host.
B. The VMFS3 kernel module is not loaded.
C. A VMFS3 datastore cannot be mounted on an ESXi 6.x host.
D. VMFS3 datastores are not compatible with virtual machines created on an
E. SXi 6.x host.
【单选题】
During a new vSphere Distributed Switch configuration, where does the Maximum Transmission Unit (MTU) value get modified? ___
A. Uplink Settings
B. Switch Settings
C. Portgroup Settings
D. NIC Teaming Settings
【单选题】
A small company wants to use VMware products for its production systems. The system administrator needs to recommend a solution that will deliver High Availability to the company's production applications. What is minimum vSphere offering that will support this requirement? ___
A. vSphere Essentials
B. vSphere Essentials Plus
C. vSphere Hypervisor
D. vSphere Standard
【单选题】
Which scenario shows a reason for VMware Tools failing to install? ___
A. Virtual machine has a CD-ROM configured.
B. Guest OS Antivirus is blocking the VMware Tools installation.
C. Guest OS has 64-bit ldd (list dynamic dependencies) utility installed.
D. Virtual machine is powered on.
【单选题】
An administrator is configuring an ESXi 6.x host to use multiple NICs to resolve a management network redundancy error. After configuring a second NIC, the server is not able to communicate when the primary connection is taken down. The administrator analyzes the Exhibit shown here. Based on the exhibit, what is the likely cause of the issue? ___
A. vmnic4 is not attached to a vSwitch.
B. vmnic2 is not connected to a physical switch.
C. E1000 is the incorrect NIC
D. river for this card.
