【判断题】
定额变动差异是指由于修订定额而产生的新旧定额之间的差异，它是定额自身变动的结果，也与生产费用支出的节约或超支有关
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【判断题】
影响可比产品成本降低额变动的因素有两个，即产品品种比重变动和产品产量变动
【判断题】
可比产品成本降低额是指可比产品本年实际总成本比按上年实际单位成本计算的实际总成本降低的数额
【单选题】
《国家电网公司供电服务规范》是坚持“（ ）”的服务宗旨，认真贯彻“优质、方便、规范、真诚”的供电服务方针制订的。___
A. 人民电气为人民
B. 人民电力为人民
C. 人民供电为人民
D. 人民电业为人民
【单选题】
《根据《国家电网公司供电服务规范》规定，供电公司应根据国家有关法律法规，本着平等、自愿、诚实信用的原则，以（ ）形式明确供电企业与客户双方的权利和义务。___
A. 书面
B. 口头约定
C. 合同
D. 法律
【单选题】
根据《国家电网公司供电服务规范》规定，“95598”客户服务热线：停电信息公告、电力故障报修、（ ）、用电信息查询、咨询、业务受理等。___
A. 服务规范投诉
B. 服务态度投诉
C. 服务质量投诉
D. 服务流程投诉
【单选题】
根据《国家电网公司供电服务规范》规定，供电公司工作人员对客户的咨询、投诉等不推诿，不拒绝，不搪塞,（ ）地给子解答。 ___
A. 随时、耐心、准确
B. 及时、耐心、准确
C. 随时、诚心、准确
D. 及时、诚心、准确
【单选题】
"根据《国家电网公司供电服务规范》规定，供电公司工作人员在工作期间使用规范化文明用语，提倡使用（ ）。___
A. 专业术语
B. 方言
C. 普通话
D. 口语化语言
【单选题】
在《国家电网网络与信息系统安全管理办法》中规定：（ ）是信息安全防护的归口部门，负责管理信息系统及电力通信网的安全防护。___
A. 国调中心
B. 国网信通部
C. 国网安质部
D. 国网办公厅（保密办）
【单选题】
根据《国家电网公司供电服务规范》规定，供电公司应从（ ）出发，合理设置供电服务营业网点或满足基本业务需要的代办点，并保证服务质量。___
A. 方便客户
B. 便民服务
C. 优质服务
D. 供电企业
【单选题】
根据《国家电网公司供电服务规范》规定，行为举止规范规定：与客户交接钱物时，下列做法错误的是（ ）___
A. 轻拿轻放
B. 唱收唱付
C. 不抛不丢
D. 拒收硬币
【单选题】
供电设备计划检修时，对（ ）千伏及以上电压等级供电的客户的停电次数，每年不应超过1次；对（ ）千伏电压等级供电的客户，每年不应超过3次。___
A. 35，20
B. 35，2020
C. 110,35
D. 110,10
【单选题】
装表、接电及现场检查服务规范中指出：拆回的电能计量装置应在表库至少存放( )个月，以便客户提出异议时进行复核。___
【单选题】
( )负责公司采购计划、物资采购、合同管理、重大履约问题协调、物资质量监督、供应商关系管理、报废物资处置工作的管理。___
A. 国网营销部
B. 国网办公厅
C. 国网物资部
D. 计国网计量中心
【单选题】
用电信息密钥管理系统（以下简称“密管系统”）是对用电信息密钥进行全生命周期管理的系统，包括( )管理系统。___
A. 国网、省、市三级
B. 省、市、县三级
C. 省、市两级
D. 国网、省市两级
【单选题】
( )负责用电信息密钥管理体系的建设、运行和管理。 ___
A. 国家电网公司工作领导小组办公室
B. 国网营销部
C. 国网信通部
D. 国网计量中心
【单选题】
供电企业通过（ ）与客户进行交互、提供服务的途径，包括95598智能互动网站、APP（移动客户端）、供电服务微信公众号、数字电视媒体等。___
A. 网络
B. 终端
C. 电话
D. 面对面
【单选题】
( )负责制定客户档案管理规定和管理流程___
A. 国网办公厅
B. 国网营销部
C. 省公司营销部
D. 县级公司营销部
【单选题】
( )是由建设管理单位或监理单位组织相关专业人员，对施工单位完成的最小综合体的验收，一般以台区划分。___
A. 整体验收
B. 质量验收
C. 单元工程验收
D. 单项工程验收
【单选题】
( )应包含资产名称、产权、资产编号、制造厂名、出厂编号、型式、容量、级别、变比、出厂日期、报废日期、报废原因等。___
A. 标准设备档案
B. 电能表档案
C. 电压互感器档案
D. 电流互感器档案
【单选题】
( )指操作，其第一步是在规定条件下确定由测量标准提供的量值与相应示值之间的关系，这里测量标准提供的量值与相应示值都具有测量不确定度，第二步则是用此信息确定从示值与所获得测量结果的关系。___
A. 比对
B. 校准
C. 校准图
D. 校准曲线
【单选题】
用电客户反映自己没有接收到短信就停电，下列描述中正确的是( )___
A. 客户电话与186系统维护的不一致
B. 客户手机是外地号
C. 费控系统没给客户发预警短信
D. 客户家电表属于能采但不能控的表
【单选题】
( )指测量系统按规定的测量程序使用，通过它提供一个或多个测量的测得值，使每个被测量的值独立于其它被测量或其它所研究的现象、物体或物质的量的特性。___
A. 测量系统的选择性
B. 测量系统的灵敏度
C. 测量仪器的稳定性
D. 测量系统的分辨力
【单选题】
( )指示值与对应测量结果及其不确定度间关系的图形表示。___
A. 比对
B. 校准
C. 校准图
D. 校准曲线
【单选题】
2012年欧盟决定对中国征收( )。___
A. 碳税
B. 碳交易费
C. 二氧化硫税
D. PM2.5税
【单选题】
95598客服代表在应呼和外呼时，一般情况下不得先于客户挂断电话，结束通话应使用( )。___
A. 标准结束语
B. 结束语
C. 礼貌语
D. 敬语
【单选题】
办理特约委托电费应签订托收协议,一式( )___
A. 壹份
B. 两份
C. 三份
D. 四份
【单选题】
用电计量装置包括计费电能表(有功、无功电能表及最大需量表)和电压、电流互感器及( )连接线导线。___
A. 一次
B. 二次
C. 三次
D. 四次
【单选题】
城乡居民客户向供电企业申请用电，受电装置检验合格办理相关手续后，( )个工作日内送电。___
A. 1
B. 2
C. 3
D. 4
【单选题】
采用( )的供电企业，由省公司计量中心、地市供电企业营销部分别编制配送计划。___
A. 分级配送模式
B. 直接配送模式
C. 分级配送模式与直接配送模式结合
D. 统一配送模式
【单选题】
供电设备计划检修时，对35kV及以上电压供电的用户，每年停电不应超过（ ）次；对10kV供电的用户，每年停电不应超过（ ）次。___
A. 一、三
B. 一，二
C. 三，五
D. 二，三
【单选题】
地市、县供电企业根据报废条件，对淘汰计量资产以及不能继续使用的计量资产及时提出报废申请，填写《报废申请单》，履行报废申请审批程序，由省公司计量中心技术鉴定通过后，( )批准报废。___
A. 地市公司营销部
B. 省公司计量中心
C. 省公司营销部
D. 国网计量中心
【单选题】
地市、县供电企业营销部（客户服务中心）负责组织相关部门审定多并网点380/220伏分布式电源接入系统方案，并出具评审意见。工作时限：（ ）。___
A. 2个工作日
B. 3个工作日
C. 5个工作日
D. 7个工作日
【单选题】
电能表应支持( )充值功能。___
A. 本地充值功能
B. 远程充值功能
C. 本地充值功能和远程充值功能
D. 都不支持
【单选题】
营抄人员要求劳保着装,即( )。___
A. 一穿一戴
B. 两穿一戴
C. 三穿一戴
D. 四穿一戴
【单选题】
电器损坏业务（ ）小时内到达故障现场核查，业务处理完毕后1个工作日内回复工单。___
A. 6
B. 12
C. 24
D. 48
【单选题】
对客户送审的受电工程设计文件和有关资料答复时限：低压供电的最长不超过( )天。___
A. 10
B. 20
C. 30
D. 40
【单选题】
供电方案答复期限：高压单电源客户不超过( )个工作日。___
A. 7
B. 10
C. 15
D. 20
【单选题】
依据95598投诉分类细则相关规定，有客户A与B，A欠费，但供电公司在停电时错将客户B停电。应派发（ ）业务。___
A. 投诉—营业投诉—抄表催费—欠费停复电
B. 意见—供电业务—抄表收费—催缴费
C. 服务申请—抄表数据异常
D. 建议—营业业务—电价电费
【单选题】
故障抢修服务规范中指出：接到报修电话后，故障抢修人员到达故障现场的时限，边远地区( )小时。___
【单选题】
供电方案答复期限：居民客户不超过( )个工作日。___
推荐试题
【多选题】
An administrator has configured a host profile so that ESXi 6.x hosts will point to the corporate NTP server for time synchronization. The NTP server is located at 10.0.30.213, but time has not been synchronized properly across the ESXi hosts. The administrator reviews Host Profile settings as shown in the Exhibit. Which two steps are required to resolve the issue? (Choose two.)___
A. Correct the NTP server IP address.
B. Check the host for host profile compliance.
C. Remediate the host based on the updated host profile.
D. Change the NTP server to the FQDN as IP Addresses are not supported.
【多选题】
An administrator is attempting to migrate a large Hadoop virtual machine using vMotion. The administrator notices a delay when the machine is quiesced. The Hadoop virtual machine is processing many transactions a second to an in-memory database. Which two actions would help reduce the amount of time needed to perform a vMotion on this virtual machine? (Choose two.)___
A. Use multiple NICs for the vMotion vmkernel port.
B. Use a 10Gbps Network card for the vMotion vmkernel port.
C. Add an additional management network to help transmit the data quicker.
D. Disable Fault Tolerance before performing the vMotion.
【多选题】
An administrator is installing a new network card in an ESXi 6.x host that is part of a vSphere cluster. When the host is placed into maintenance mode, the vSphere Web Client displays the progress bar at 2% for over 30 minutes. Which two are likely reasons for this occurrence? (Choose two.)___
A. Maintenance mode is unable to migrate all virtual machines from the host.
B. There is a large number of virtual machines that must be migrated from the host.
C. VMware High Availability is in the process of reconfiguring the cluster.
D. Each virtual machine on the
E. SXi host must be reconfigured to recognize the new adapter.
【多选题】
Which two events happen when Distributed Resource Scheduler (DRS) is disabled? (Choose two.)___
A. The cluster's resource pool heirarchy and affinity rules are re-established when DRS is turned back on.
B. The cluster's resource pool hierarchy and affinity rules are not re-established when DRS is turned back on.
C. The cluster's resource pools are removed from the cluster.
D. The cluster's resource pools are removed from the cluster and assigned to the hosts.
【多选题】
Which two networking connection types can be configured on a virtual switch? (Choose two.)___
A. Virtual machine portgroups
B. VMkernel services (such as NFS, iSCSI, or vMotion) to the physical network
C. Web services over the Management Network
D. NFS and FCoE storage services
【多选题】
An administrator creates a DRS cluster of eight ESXi 6.x hosts. There are 10 virtual machines balanced across the hosts. An attempt to place the first host into maintenance mode fails. What are two reasons that the host failed to enter maintenance mode? (Choose two.)___
A. The DRS cluster Automation Level is set to Partially Automated mode.
B. One of the virtual machines on the ESXi Host entering maintenance mode is configured with a DRS Host affinity rule Should run on hosts in group.
C. One of the virtual machines on the ESXi Host entering maintenance mode is configured with a DRS Host affinity rule Must run on hosts in group.
D. One of the virtual machines on the
E. SXi Host entering maintenance mode is configured with an individual Automation Level set to Partially Automated.
【多选题】
When modifying a vApp, which two vSphere entities can be added? (Choose two.)___
A. A resource pool
B. A network pool
C. A vApp
D. A folder
【多选题】
From which two locations in the inventory hierarchy can you deploy a virtual machine using a template? (Choose two.)___
A. Directly from the template.
B. From a compute resource.
C. From an existing virtual machine.
D. From a Datastore.
【多选题】
A company has decided to implement Virtual SAN within their vSphere 6.x environment. The Virtual SAN cluster will be composed of three ESXi 6.x hosts that are on the Virtual SAN Ready Node list. Each ESXi host includes: <Two SAS Controllers that support Passthrough Mode> < Four Solid State Drives (SSDs) 1TB in size each> <20 SAS Magnetic Disks (MDs) 1TB in size each> <The SSDs and MDs are evenly split between the two SAS controllers>. The company will pilot a Virtual SAN cluster utilizing VMware best practices while maximizing storage capacity. The Virtual SAN cluster will use Manual Mode. Which two Disk Group configurations would meet the stated configuration requirements? (Choose two.)___
A. 4 disk groups with 1 SSD and 5 MDs each
B. 2 disk groups with 1 SSD and 7 MDs each
C. 2 disk groups with 2 SSDs and 7 MDs each
D. 2 disk groups with 1 SSD and 10 MDs each
【多选题】
A physical Windows 2008 R2 Server is converted to a virtual machine using VMware vCenter Converter. Upon completion of the conversion and subsequent power on operation, the virtual machine fails to boot and the message below is observed in the Console of the virtual machine: <STOP 0x0000007B INACCESSIBLE_BOOT_DEVICE>. Which two potential issues may be causing this boot failure? (Choose two.)___
A. An incorrect SCSI controller was selected during conversion.
B. Incompatible software drivers were migrated into the virtual machine from the source machine.
C. The vmdk file backing the virtual machine was thick provisioned.
D. A snapshot was taken immediately after the conversion completed.
【多选题】
An administrator is configuring the Failover Order option on a vSphere Distributed Switch. Which two options should be used with IP-hash load balancing? (Choose two.)___
A. Active Uplinks
B. Standby Uplinks
C. Unused Uplinks
D. Override Failover Order
【多选题】
An administrator is configuring the Maximum Transmission Unit value on a vSphere Distributed Switch. Which two options are typical values for ESXi networking? (Choose two.)___
A. 1492
B. 1500
C. 9000
D. 9089
【多选题】
Which two configurable options apply to both virtual machine CPU and memory allocation? (Choose two.)___
A. Reservation
B. Shares
C. Resource Pool
D. Reserve All
【多选题】
When attempting to power on a Virtual Machine you observe the following error: <Cannot open the disk '/vmfs/volumes/volume/vm/vm-000002.vmdk' or one of the snapshot disks it depends on.> Which three actions will be the best solutions to address this problem? (Choose three.)___
A. Verify that the virtual machine's disk files are present.
B. Investigate the host and virtual machine log files.
C. Verify the vmdk descriptor files and if required, recreate them.
D. Delete the disk file preventing the power on operation.
E. Migrate or register the virtual machine to a different host.
【多选题】
An administrator has been tasked with enabling High Availability ___ on a cluster in a vSphere 6.x environment with default settings. The cluster configures properly and there are no errors. The next day when powering on a virtual machine, an error is presented: <Not Enough Failover Resources>. Which three scenarios are likely causes of this error message? (Choose three.)(CDE)
A. The default VM Monitoring Sensitivity is set too high.
B. There are not enough datastore heartbeat datastores configured by default.
C. The default slot size in the cluster is set too high.
D. There are virtual machines with large CPU reservations.
E. A host is in maintenance mode for a replacement of a failed Hard Drive.
【多选题】
vMotion can be performed between which three physical boundaries? (Choose three.)___
A. Between two vCenter Server Systems
B. Between two vSphere Distributed Virtual Switches
C. Between two vCenter Server Datacenter objects
D. Between two VMware NSX Layer 4 segments
E. Between two NFS datastores
【多选题】
An administrator configures vSphere Replication for a virtual machine and enables multiple point in time (PIT) instances under the recovery settings in the Configure Replication wizard. Which two statements are correct for vSphere Replication with multiple point in time instances enabled? (Choose two.)___
A. vSphere Replication retains a number of snapshot instances of the virtual machine on the target site based on the retention policy that you specify.
B. vSphere Replication uses the virtual machine's snapshot instances to define the target site Point in Time instance based on the retention policy that you specify.
C. vSphere Replication does not support virtual machines with snapshots.
D. vSphere Replication supports virtual machines with snapshots.
【多选题】
An administrator is virtualizing a physical application server and adding it to an existing multi-tiered vApp. The application license is currently tied to the physical NIC's MAC address, so the administrator needs to ensure the license will function properly in the virtual machine. Which two actions can the administrator take to satisfy this task? (Choose two.)___
A. Set the MAC address for the vNIC in the guest operating system.
B. Install the physical server's NIC into the ESXi host.
C. Configure the MAC address for the vNIC using the vSphere Web Client.
D. Assign the physical server NIC's MAC address in the vSphere Distributed Switch.
【多选题】
Which two Fibre Channel zoning options are supported with vSphere 6.x? (Choose two.)___
A. Single-Initiator
B. Single-Initiator-Single-Target
C. Multiple-Initiators-Single-Target
D. Multiple-Initiators-Multiple-Targets
【多选题】
An administrator is attempting to remove an ESXi 6.x host from a vSphere Distributed Switch (vDS). When the administrator attempts to remove the host, the following error is observed: <The resource '16' is still in use.> What three steps are needed to successfully remove the host from the switch? (Choose three.)___
A. Select Manage Ports on the vDS for the host.
B. Locate all ports currently in use on the vDS for the host.
C. Migrate or delete any vmkernel or virtual machine adapters associated with the switch.
D. Remove all network cards from the switch before trying to remove the host.
E. Create a standard switch for everything to be automatically be migrated to.
【多选题】
Which two Virtual SAN related actions might start resynchronization of virtual machine objects? (Choose two.)___
A. Editing a virtual machine storage policy to increase the number of replicas.
B. Editing a virtual machine storage policy to reduce the number of replicas.
C. Editing a virtual machine storage policy to increase the number of disk stripes.
D. Editing a virtual machine storage policy to reduce the number of disk stripes.
【多选题】
An administrator is troubleshooting basic network connectivity issues. Which two scenarios are potential issues that this administrator might face? (Choose two.)___
A. The vSwitch is not attached to the correct physical network.
B. The portgroup is not configured to use correct VLAN.
C. Traffic shaping is configured incorrectly.
D. Jumbo frames is configured incorrectly.
【多选题】
Which three items should be validated prior to installing ESXi 6.x? (Choose three.)___
A. Remote Storage has been disconnected.
B. Installation media is available.
C. Server hardware clock is set to UTC.
D. Storage has been partitioned with a VMFS volume.
E. Network cards have been setup to use Jumbo
F. rames.
【多选题】
An administrator is performing an interactive installation of ESXi 6.x. Which three options are available for installation? (Choose three.)___
A. DVD
B. USB
C. PXE
D. Scripted
E. Auto Deploy
【多选题】
After installation of a host in your test environment, you need to move it to production. The only major change that needs to be made is that the hostname of the server needs to change. What are two ways that an administrator can change the host name without editing configuration files on the host directly? (Choose two.)___
A. Login to the Direct Console User Interface and change it from here.
B. Edit the Default TCP/IP Configuration from the vSphere Web Client.
C. Use the Ruby vSphere Client to send a script to the ESXi host that updates the hostname.
D. Update the information in DNS and the
E. SXi host will automatically update with these changes.
【多选题】
An administrator has unsuccessfully attempted several times to install an Operating System inside a virtual machine. The administrator finds that the installation fails at random intervals. Which two actions can be taken to resolve this issue? (Choose two.)___
A. Verify the md5sum and if invalid, download the installation files again.
B. Attempt the installation an additional time.
C. Attempt to use a different installation media or installation method.
D. Create a new virtual machine and attempt the installation with the existing media.
【多选题】
VMware tools is failing to install on a Microsoft Windows virtual machine. What are two possible situations that would prevent the installation? (Choose two.)___
A. The VMware tools installation media is corrupt.
B. The incorrect Operating System was selected in the virtual machine options.
C. The software prerequisites have not been installed.
D. The prerequisite services have not been started.
【多选题】
As part of a multisite Single Sign-On (SSO) deployment what two steps are required to ensure that a change to one Single Sign-On instance is propagated to the other instances? (Choose two.)___
A. Schedule a Replication Task on the primary instance
B. Select the first instance during the installation of subsequent instances
C. During the installation of each instance choose Linked-Mode
D. Enable Synchronize to Active Directory on each instance
【多选题】
You need to add an object to an existing vApp using the vSphere Web Client. How is this accomplished?___
A. Create an Object Inside the vApp.
B. Add an Object to a vApp.
C. Add an Object to the
D. atastore the vApp is located in.
【多选题】
Which three steps must be taken to use vSphere Update Manager 6.x to upgrade an ESXi 5.5 host to vSphere 6.x? (Choose three.)___
A. Download an ESXi Image.
B. Configure the vSphere Update Manager Download Service.
C. Create a baseline and attach it to the ESXi Host.
D. Scan the vCenter Content Library for the
E. SXi Image.
【多选题】
Which two options would allow a database administrator, with no access to the vSphere infrastructure, to connect to a virtual machine? (Choose two.)___
A. Use the Virtual Machine Remote Console (VMRC).
B. Use Remote Desktop Protocol (RDP) to connect.
C. Ask the vSphere administrator to grant permission to access the console through vCenter Server.
D. Ask the vSphere administrator to grant permission to access with the Horizon View Direct Connect Client.
【多选题】
Which three are architecture components of vRealize Operations? (Choose three.)___
A. Identity Server
B. Administrative Server
C. Analytics Server
D. Database Server
E. Connection Broker
【单选题】
金克拉金克拉撒旦蒂萨里大儿童家爱丽丝打开就撒开绿灯技术的（）
A. 手动阀手动阀
B. 撒旦
C. 反对法
D. 第三方
【单选题】
金克拉金克拉撒退热贴开绿灯技术的（）
A. 是否
B. 阿斯顿
C. 撒旦
D. 感到反感
【单选题】
而非热舞法国会开绿灯技术的（）
A. 撒的
B. 热个股分化
C. 返回
D. 而我认为
【单选题】
十大富豪不给发货返回返回返回（）
A. dfdfgd
B. 梵蒂冈梵蒂冈
C. 广泛大概
D. 热
【多选题】
马克思主义哲学所讲的静止是指___
A. 运动的一种特殊形式
B. 绝对不动
C. 排斥运动
D. 事物处于量变状态
E. 事物在特定参考系中未发生位置变动
【多选题】
物质和运动的关系是___
A. 运动是物质的固有属性
B. 物质是运动的承担者
C. 运动是物质的存在方式
D. 运动不一定是物质的运动
E. 物质不一定都在运动
【多选题】
社会的物质性体现在___
A. 劳动是社会产生和存在的决定性因素
B. 在社会中不存在精神的现象和活动
C. 物质资料的产生是社会历史的前提
D. 全部社会生活在本质上是实践的
E. 社会生活中不存在物质关系以外的其他关系
【多选题】
意识的能动作用表现在___
A. 反映客观世界
B. 创造物质世界
C. 通过实践改造客观世界
D. 创造理论体系
E. 为自然界创造秩序
