【判断题】
要安排好培训计划，做好上课的准备工作，做到有组织，有计划地进行培训，做到定时间，定地点，定内容，定进度，定要求，有练习，有考核
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相关试题
【判断题】
轨道制作主要是轨道调直和接头，调直后对轨道进行编号，两条轨道上从端部或伸缩缝处算起，轨道接头至少要对齐，以使运转平稳
【判断题】
为实现电动机连续正转运行需采用具有接触器自锁的控制线路和手动正转控制回路
【判断题】
在修理带传动机构时，发现带轮孔超差额0.08mm，造成配合过松，一般可用镀铬法来加大轴颈尺寸
【判断题】
用经纬仪和平行光管测量机床转台分度误差时，应用专用心轴配装在转台中心孔中将经纬仪和心轴紧固联接在一起
【判断题】
采用双螺母螺纹式调整滚珠丝杠轴向间隙的方法结构紧凑，调整方便，应用广泛
【判断题】
若自准直仪上读数鼓轮每格角值分度值为1"，则其线值分度值可用0.05mm/m表示
【判断题】
所有的紫色酒精，在 1 米内不准点有明火，不准放在暖气片上
【判断题】
固定式装配适用于单件和小批量模具的装配，以及装配精度要求较高，需要调整的部位较多的装配
【判断题】
我国对企业发生的事故，坚持“四不放过”原则进行处理
【判断题】
在机械设备中，凸轮表面误差将会引起扭转振动
【单选题】
What happens to the status of users already logged into ESXi Shell when a vSphere administrator enables lockdown mode?___
A. Users remain logged in and can run commands, except to disable lockdown mode.
B. Users remain logged in and can run commands, including disabling lockdown mode.
C. Users are immediately logged out of ESXi Shell.
D. Users are logged out after a timeout specified by the vSphere administrator.
【单选题】
What is the effective vSphere licensing level during the 60 day evaluation period?___
A. vSphere Foundation Essentials Plus
B. vSphere Standard
C. vSphere Enterprise
D. vSphere
E. nterprise Plus
【单选题】
To comply with security requirements, an administrator with a vCenter Server Appliance needs to force logoff of the vSphere web client after 10 minutes of inactivity.What should the administrator do to meet the requirement?___
A. Edit: /var/lib/vmware/vsphere-client/webclient.properties, modify session.timeout=10
B. Edit: /opt/vmware/vsphere-client/webclient.properties, modify session.timeout=600
C. Edit: /var/lib/vmware/vsphere-client/webclient.properties modify session.timeout=600
D. Edit: /opt/vmware/vsphere-client/webclient.properties, modify session.timeout=10
【单选题】
An administrator enables High Availability (HA) on a Virtual SAN cluster.Which network is used for HA Network Heatbeat configuration?___
A. The Management network.
B. The vMotion network.
C. The Virtual SAN network.
D. The Provisioning Traffic network.
【单选题】
A user wants to monitor a business-critical virtual machine to ensure that it doesn't run out of resources. What metric could be monitored in vRealize Operations to address this concern?___
A. Time Remaining badge
B. Compliance badge
C. Reclaimable Waste badge
D. Density badge
【单选题】
An administrator has recently installed a new ESXi 6.x Host, and during the configuration notices sporadic network problems. To check whether the issue occurred sometime during the configuration, the administrator would like to reset the system.How can this be accomplished in the shortest amount of time?___
A. Run the ESXi installer again and reinstall the host.
B. Select the Reset System Configuration option from the vSphere Client when connected directly to the host.
C. From the
D. irect Console User Interface, select Reset System Configuration.
【单选题】
A vApp is running out of compute resources when overall activity is high within the resource pool. At other times, everything is fine.What should be done to resolve this issue?___
A. Increase the size of the resource pool Shares.
B. Set the vApp's CPU and Memory Reservation Type to Expandable.
C. Set the vApp's CPU and Memory Limit to Unlimited.
D. Create a new resource pool with the existing hardware configuration.
【单选题】
A virtual machine has been renamed and an administrator is unable to find files with the new virtual machine name in the datastore.What is the reason for this?___
A. The names of the files on the datastore do not change.
B. The names of the files on the datastore have been corrupted.
C. The virtual machine needs to be re-added to the inventory.
D. The Distributed Resource Scheduler moved the virtual machine to another host.
【单选题】
An administrator has configured network connectivity for a new virtual machine, as shown in the Exhibit.What will occur with the network traffic of this virtual machine when communicating externally from vSwitch1?___
A. The virtual machine will communicate on both uplinks
B. The virtual machine will only communicate on vmnic1
C. The virtual machine will only communicate on vmnic2
D. The virtual machine will fail to communicate externally
【单选题】
An administrator is unable to create the first group in a new vRealize Operations environment. What is the likely cause of the problem?___
A. There are no group types defined.
B. The group is not defined in SSO.
C. There are more than 32 group types defined.
D. The description for the group is not provided.
【单选题】
A new vApp was built and tested in the corporate headquarters datacenter running vSphere 6.x. What condition would explain why the virtual machine is failing to boot in an offsite datacenter running on vSphere 5.5?___
A. The virtual machine was built with the default hardware version.
B. The VMFS 5 datastore is not compatible with virtual machines configured with vSphere 6.x.
C. a
D. RS 5.5 cluster cannot run virtual machines configured with vSphere 6.x.
【单选题】
An administrator is evaluating whether to deploy vCenter Server on a Windows server or on a vCenter Server appliance. The administrator has the following requirements: <A web browser will be utilized to manage the vSphere environment.> <16 ESXi hosts will be deployed.> <Licenses must be shared with a vCenter Server at another site.> <An external Oracle 10g database server will be used to host the vCenter Server database.> Why will the administrator need to deploy vCenter Server on a Windows server?___
A. Linked Mode is a requirement for the solution.
B. Oracle 10g is a requirement for the solution.
C. The vSphere web client is a requirement for the solution.
D. Management of more than 5 hosts is a requirement for the solution.
【单选题】
What is a benefit of using VMware Data Protection ?___
A. Provides support for guest-level backups and restores of Microsoft SQL Servers, Exchange Servers, and Share Point Servers.
B. Provides support for advanced storage services including replication, encryption, deduplication, and compression.
C. Provides direct access to VDP configuration integrated into the vSphere Client.
D. Reduces disk space consumed by virtual machine data using deduplication.
【单选题】
An administrator enables vSphere High Availability (HA) on an existing cluster with a large number of hosts and virtual machines. The administrator notices that the setup of vSphere HA on some of the hosts is failing. What step, if taken, might resolve this issue?___
A. Increase the value of the config.vpxd.das.electionWaitTimeSec setting.
B. Set the value of vpxd.das.aamMemoryLimit to 256.
C. Set the value of the das.useDefaultIsolationAddress setting to False.
D. Increase the value of the das.iostatsinterval setting.
【单选题】
An ESXi 6.x host consists of 24 logical cores. Hyperthreading is enabled on the host. What is the maximum number of vCPUs that can be assigned to a virtual machine on this host?___
【单选题】
By default, each ESXi 6.x host is provisioned with a certificate from which root certificate authority?___
A. RedHat Certificate Authority
B. VMware Certificate Authority
C. DigiCert Certificate Authority
D. Verisign Certificate Authority
【单选题】
An administrator is adding an NFS datastore as shown in the Exhibit. What is the purpose of the Servers to be added list?___
A. It contains the IP addresses of the NFS Storage Server to provide multipathing capability.
B. It contains the IP addresses of the ESXi hosts that mount the datastore.
C. It contains the IP addresses used for
D. ynamic Discovery of targets.
【单选题】
An administrator reports that the System Event log data is only available for 24 hours when reviewing the Hardware Status tab. Which condition could be responsible for the loss of data?___
A. A Reset event log was executed.
B. The statistical collection level was set to a value of 1.
C. The boot disk of the host is corrupt.
D. Syslog has been configured at the vCenter Server level.
【单选题】
During an upgrade, the ESXi 6.x installer finds an existing version of ESXi and a VMFS3 volume. No virtual machines exist on the host or VMFS3 volume. The requirement is to upgrade to VMFS5. Which option should be chosen to meet this requirement?___
A. Upgrade ESXi and preserve the VMFS datastore
B. Install ESXi and preserve the VMFS datastore
C. Install ESXi and overwrite the VMFS datastore
D. Upgrade
E. SXi and overwrite the VMFS datastore
【单选题】
A vSphere 6.x Standard Switch is configured with 4 virtual machine portgroups, as shown in the exhibit. Which portgroup would be utilized by default when creating a new virtual machine?___
A. Access Network
B. DMZ Network
C. VM Network
D. Virtual Machine Network
【单选题】
Which vSphere 6.x feature will allow an organization to utilize native snapshots?___
A. Virtual Volumes
B. Virtual SAN
C. VMFS3
D. VMFS5
【单选题】
An administrator is creating a new vSphere Distributed Switch that will be utilized with a specific vSphere Cluster. The cluster itself contains a mix of ESXi 5.x and 6.x Hosts. Which Distributed Switch version should be created to support this configuration?___
A. Distributed Switch: 6.0.0
B. Distributed Switch: 5.0.0
C. Distributed Switch: 5.1.0
D. Distributed Switch: 5.5.0
【单选题】
Which load balancing policy, previously limited to vSphere Distributed Switches, is now available on vSphere Standard Switches with vSphere 6.x?___
A. Route based on physical NIC workload
B. Route based on IP Hash
C. Route based on the originating virtual port
D. Route based on Source MAC Hash
【单选题】
A storage administrator is not seeing full utilization of all bandwidth from an ESXi host. The vSphere administrator observes the adapter details, as shown in the Exhibit. What is the probable cause of this issue?___
A. Another path needs to be used to allow full utilization of the bandwidth.
B. The array is not setup to use the correct multipathing policy.
C. There are no virtual machines on the host.
D. No traffic is being sent across it because a path failed.
【单选题】
A storage administrator is not seeing full utilization of all bandwidth from an ESXi host. The vSphere administrator observes the adapter details, as shown in the Exhibit. What is the probable cause of this issue?___
A. Another path needs to be used to allow full utilization of the bandwidth.
B. The array is not setup to use the correct multipathing policy.
C. There are no virtual machines on the host.
D. No traffic is being sent across it because a path failed.
【单选题】
An administrator has just completed performing an interactive installation of ESXi 6.x and is booting the host. How is the network initially configured?___
A. The network is configured by Automatic Private IP Addressing (APIPA).
B. The network is configured based on the settings detected in DNS.
C. The network is configured with the address as specified in the installer.
D. The network is automatically configured by DHCP.
【单选题】
You have just installed an ESXi 6.x Host. As part of your company security regulations, a security banner must be presented on the console of the host. How can this action be accomplished?___
A. Configure the Advanced Settings > Annotations screen of the ESXi host.
B. This is configured from the Direct Console User Interface configuration menu.
C. It is not possible to configure a security banner for the ESXi host.
D. From vCenter Server, this setting is configured globally in the vCenter Server configuration.
【单选题】
An administrator is only able to see the Health Badge when using the vRealize Operations user interface. What is the likely cause of this behavior?___
A. The vRealize Operations Foundation License is in use.
B. The vmware-sps service failed to start.
C. The vRealize Operations Standard License is in use.
D. The vmware-rbd-watchdog service failed to start.
【单选题】
An administrator has configured an alarm to be notified when a virtual machine meets either of these conditions: <High virtual CPU> <High active memory consumption.> <The alarm is only triggering when both of the conditions are met.> What can be done to correct the alarm behavior?___
A. Edit the alarm and select Trigger if ANY of the following conditions are satisfied.
B. Edit the alarm and select Trigger if ALL of the following conditions are satisfied.
C. Create two separate alarms, one for CPU and one for memory and link them together with ESXCLI.
D. Delete the existing alarm and create a new event based alarm.
推荐试题
【多选题】
按照电话礼仪的要求， 员工在与客户通电话时， 下列___是应当避免的。
A. 哗哗的翻纸
B. 吃东西
C. 回答身边同事的问题
D. 做电话记录
【多选题】
接听电话的正确的做法有___。
A. 认真做好记录， 确认对方单位与姓名
B. 电话中可以使用专业术语， 以显示服务的专业度
C. 通话结束后， 应说声“再见” ， 并等对方挂后再挂
D. 接电话时， 不使用“喂—” 回答
【多选题】
拨打客户电话时， 可以用___作为通话结束语。
A. “感谢您的接听！”
B. “很高兴为您服务！”
C. “请您再说一遍， 好吗”
D. “感谢您的致电，再见！
【多选题】
下面哪种属于拆字法？___
A. 双木林
B. 又耳邓
C. 马到成功的马
D. 邓小平的邓
【多选题】
下面的姓氏，哪个的读音是正确的？___
A. 尉迟 Yù chí
B. 薄 Báo
C. 单 Shàn
D. 谢 Xiè
【多选题】
电子商务客服在了解客户需求时，主动询问的语句有___。
A. 你好吗？
B. "亲爱的顾客，您好！请问有什么可以帮到您？
C. "顾客您好！请问您需要我们的产品吗？我是客服琪琪，可以为您提供详细解答。"
D. "亲爱的顾客，您需要什么样的产品？客服琪琪随时为您服务：）"
【多选题】
如果客户在你们店购买了一部手机，如果你是客服你还会给他推荐哪些商品：___
A. 固定电话
B. 手机屏幕贴膜
C. 手机保护外壳
D. 手机备用电池
【多选题】
克服异议应遵循的原则有：___
A. 正确对待
B. 准确分析客户异议
C. 尊重客户异议，避免争论
D. 避开枝节
【多选题】
客户在网上购物担心商品是假冒产品时，客服应该如何解释：___
A. 如果怀疑就不要买
B. 我们是厂家授权店，确保是真品
C. 我们是保证正品的，接受专柜验货，假一赔十
D. 您可以看一下店铺中的购买记录评论再放心购买哦！
【多选题】
网上购物的常用的支付方式有：___
A. 当面付款
B. 汇款
C. 货到付款
D. 网上支付
【多选题】
关联推荐可分为___
A. 推荐同类商品
B. 推荐配套商品
C. 推荐促销商品
D. 推荐同价商品
【多选题】
在订单处理阶段中，客服往往需要完成以下哪些后台处理？___
A. 添加备注
B. 推荐商品
C. 修改运费
D. 合并订单
【多选题】
千牛工作台中，“改价”按键可以协助客服完成哪些设置？___
A. 修改备注
B. 修改商品价格
C. 修改地址
D. 修改运费
【多选题】
电子商务的物流模式主要分为___
A. 自营物流
B. 绿色物流
C. 回收物流
D. 第三方物流
【多选题】
以下哪些是使用第三方物流的优势？___
A. 牢牢控制物流活动各个环节；
B. 专业化程度高，服务质量高；
C. 成本降低，可以充分利用资源；
D. 直接接触客户，把握顾客需求和市场动向。
【多选题】
网店选择快递公司的原则有哪些？___
A. 优先选择电子商务平台推荐的快递公司；
B. 选择网店覆盖较广的快递公司；
C. 与多家服务质量较好的快递公司保持联系，根据不同情况选择不同快递公司；
D. 选择下单方便，反应较快的快递公司。
【多选题】
网店客服为发货而进行的商品包装主要体现了哪些功能？___
A. 保护功能
B. 便利功能
C. 美观功能
D. 销售功能
【多选题】
商品外包装材料——袋子适合装运以下哪些商品？___
【多选题】
在处理售后纠纷时，话术技巧是很重要的，在与顾客交流时，客服不能说的话有___
A. 这个不属于我们的问题，我们不能负责
B. 亲的货被快递公司遗失了，请找快递公司索赔
C. 退得货你没填单号，导致退款速度慢，这不是我们的错
D. 我很抱歉，我们会尽能力帮您解决的.
【多选题】
买家付款后，卖家过了三天还未发货，买家可以怎么做___
A. 申请退款；
B. 联系卖家，询问什么时候发货；
C. 投诉卖家不发货；
D. 再等 10 天。
【多选题】
老客户对店铺的作用是___
A. 提升回头率
B. 提升 DSR 动态评分
C. 提升客单价
D. 提升店铺口碑
【判断题】
拓宽眼界、培养兴趣有助于客服拉近与顾客在网络上的距离。
【判断题】
网络客服要了解产品特性就要了解产品的 4P 营销策略。
【判断题】
电话通话完毕后， 应等对方挂断电话后再将电话轻轻放回。
【判断题】
拨打电话时， 应首先向客户通报自己的工号或姓名。
【判断题】
国内快递货品一般以第一个 1KG 为首重，每增加一个 0.5KG 皆为一个续重。
【判断题】
计费重量可能是实际重量，也可能是体积重量。
【判断题】
物流因素不受商家控制，所以商家无法避免商品的物流纠纷.
【判断题】
客服必须做到不可以直接拒绝买家的各种要求，只能用婉转的方式说明拒绝理由
【单选题】
液化石油气碱洗的目的主要是为了脱去___。
A. 异构烃
B. H2S
C. C5物以及组分
D. 烯烃
【单选题】
液化石油气的组成主要是___的烃类。
A. C5、C6
B. C4、C5
C. C3、C4
D. C2、C3
【单选题】
液化石油气C5及C5以上组分的含量应不大于___。
A. 0.5%(V/V)
B. 1.5%(V/V)
C. 3.0%(V/V)
D. 5.0%(V/V)
【单选题】
液化石油气总硫含量不大于___毫克/立方米，为合格。
A. 343
B. 294
C. 200
D. 500
【单选题】
在规定的条件下，挥发100ml试样，残余的沸点高于___摄氏度的烃类残留体积叫液化气残留物。
A. 20
B. 28.8
C. 37.8
D. 50.8
