相关试题
【单选题】
使用手机APP回单，投诉一级分类为内容原因，则对应的二级分类不包括（）。___
A. 网站故障
B. 内容节点故障
C. 信息安全
D. 开错业务
【单选题】
使用寻线仪寻找预埋网线时，应在发射器上将开关拨至（）侧。___
【单选题】
水泥杆立杆时，7米水泥电杆的杆洞深度,水田、湿地应大于（）米。___
A. 1.2
B. 1.3
C. 1.4
D. 1.5
【单选题】
水泥杆立杆时，7米水泥电杆的杆洞深度,硬土应大于（）米。___
A. 1.2
B. 1.3
C. 1.35
D. 1.4
【单选题】
所谓网络安全漏洞是指（）。___
A. 用户的误操作引起的系统故障
B. 系统软件或应用软件在逻辑设计上的缺陷
C. 网络硬件性能下降产生的缺陷
D. 网络协议运行中出现的错误
【单选题】
铁通公司家客装维满意度提升目标中故障维修回访满意度≥（）___
A. 0.85
B. 0.9
C. 0.95
D. 1
【单选题】
铁通公司家客装维满意度提升目标中上门服务礼仪投诉小于等于（）___
A. 0.02
B. 0.015
C. 0.01
D. 0
【单选题】
铁通公司家客装维满意度提升目标中装机回访满意度≥（）___
A. 0.95
B. 0.96
C. 0.97
D. 0.98
【单选题】
通常所说的PON网络的三个组成部分不包括（）。___
A. OLT
B. ONU
C. ODF
D. ODN
【单选题】
投诉处理时长的计算方法是（）。___
A. 客户业务恢复时间-故障投诉工单回复时间
B. 故障投诉受理时间-故障投诉工单派发时间
C. 客户业务恢复时间-故障投诉工单受理时间
D. 投诉工单回复时间-故障投诉工单派发时间
【单选题】
网络管理命令包括：连通性测试命令ping、路由跟踪命令（）。___
A. ipconfig
B. NSLOOKUP
C. netstat
D. tracert
【单选题】
网线从设备到用户电脑不允许超过（）米，对于可能超过的线路选择其它路径。___
【单选题】
维护人员收到家庭宽带投诉工单后，首先判断是否在自身维护范围之内。若是，则在接收到投诉工单后（）分钟内受理投诉工单。___
【单选题】
维护人员应在预约时间前（）分钟到达客户现场。若因特殊原因无法准时到达的，应及时通知客户并取得客户的谅解。___
A. 1至2
B. 5至10
C. 15至20
D. 20至30
【单选题】
维护人员在约定时间内到达现场，若用户不在家，维护人员须在门口等候至少15分钟，若用户仍未回来，须与用户做好第二次预约，维护人员对第二次预约的，应（）处理。___
【单选题】
我国习惯上以额定电压（）千伏为界限来区分高低压。___
A. 0.5
B. 1
C. 220
D. 360
【单选题】
我们所说的光网络单元通常简称为（）。___
A. OLT
B. ODN
C. ONT
D. ONU
【单选题】
五个一服务工具包括：一双鞋套、一个（）、一块抹布、一块垫布、一张服务确认表。___
A. 工具包
B. 垃圾袋
C. 服务贴
D. 联系电话
【单选题】
下列不属于ODN链路检测工具是（）。___
A. 光功率计
B. 光纤识别仪
C. OTDR
D. MODEM
【单选题】
下列关于FTTB接入故障的处理流程简述错误的是：___
A. 查看路由器指示灯的状态
B. 查看ONU指示灯的状态
C. 检查ONU端口是否损坏
D. 从用户路由器，直接连接笔记本电脑进行拨号，根据错误代码分别进行处理
【单选题】
下列关于FTTH接入故障的处理流程简述错误的是：___
A. 查看光猫指示灯的状态
B. 使用光功率或者登录到光猫页面查看光衰
C. 使用红光笔寻找皮线光缆断点
D. 从用户路由器，直接连接笔记本电脑进行拨号，根据错误代码分别进行处理
【单选题】
下列关于光缆接续的说法，不正确的是（）。___
A. 按照色谱接续
B. 在干净的环境中接续
C. 用热缩管接续
D. 接续损耗可忽略不计
【单选题】
下列命令用于路由跟踪的是（）___
A. tracert
B. ping
C. nslookup
D. netstat
【单选题】
下列命令用于域名解析的是（）___
A. tracert
B. ping
C. nslookup
D. netstat
【单选题】
下列选项（）不是VLAN的优点。___
A. 控制广播风暴
B. 提高网络整体安全性
C. 网络管理简单、直观
D. 提高速率
【单选题】
下列选项中（）属于投诉处理流程的质量指标。___
A. 巡检完成率
B. 投诉现场响应及时率
C. 投诉处理平均时长
D. 客户投诉处理满意度
【单选题】
新入职的装维作业人员试用期满后，通过定岗考试、取得维护上岗证，能够独立上岗进行作业，其星级级别评定为（）。___
A. 二级
B. 一级
C. 实习级
D. 无级别
【单选题】
新入职装维员工必须（）进行标准化岗前培训___
A. 0.97
B. 0.98
C. 0.99
D. 1
【单选题】
新设架空吊线每隔（）米利用接地体接地一次。___
A. 500
B. 1000
C. 1500
D. 2000
【单选题】
要跟踪到达主机www.ctthn.com的路径，PC机输入的命令是（）。___
A. tracertwww.ctthn.comm
B. routwww.ctthn.comm
C. pingwww.ctthn.comm
D. netstatwww.ctthn.comm
【单选题】
一般情况下，蝶形引入光缆敷设时的牵引力不宜超过光缆允许张力的()；瞬间最大牵引力不得超过光缆允许张力的100%，且主要牵引力应加在光缆的加强构件上。___
A. 0.3
B. 0.8
C. 1
D. 0.5
【单选题】
一个网格可以同时对应（）工号和（）小区。___
A. 1、1
B. 2、2
C. 3、3
D. 多个、多个
【单选题】
一台计算机可以用IP地址访问本地服务器，但是不能用域名访问该服务器，出现这种故障的原因可能是（）。___
A. IE浏览器配置不正确
B. 计算机中侵入了ARP病毒
C. DNS服务器配置错误
D. 网卡配置不正确
【单选题】
衣服潮湿皮肤出汗，应及时避开（）。___
A. 设备
B. 电力线
C. 危险源
D. 电器及开关
【单选题】
移机流程=装机流程+（）___
A. 开通流程
B. 拆机流程
C. 新装流程
D. 以上都不是
【单选题】
移机是指旧址拆机和新址（）的相关工作。___
A. 开通
B. 接线
C. 打洞
D. 室内布线
【单选题】
以太网交换机的每一个端口都可以看做是一个（）。___
A. 互补域
B. 边界域
C. 冲突域
D. 交换域
【单选题】
以太网使用双绞线连接时，最长距离不得超过（）米。___
【单选题】
以下不属于光缆吊牌应包括的内容的是（）。___
A. 光缆型号
B. 来、去向
C. 距离
D. 业务类型
推荐试题
【单选题】
Almost half of that group will experience stress ___ enough to call for professional help.
A. tense
B. moderate
C. bearable
D. intense
【单选题】
If you grow too fast your entire economy could completely shut down and bring growth to a(n) ___.
A. halt
B. cease
C. peak
D. epidemic
【单选题】
I tried my best to drive inside in order to avoid the edges that might make me ___ the steep slope.
A. slip down
B. settle down
C. bring down
D. turn down
【单选题】
When the driver heard that there was a bomb on the bus, he immediately ___ to the side of the highway and radioed the police.
A. put out
B. took off
C. pulled over
D. slipped off
【单选题】
She was very ___ to become a manager in our customers’ office, but finally accepted our offer.
A. eager
B. intelligent
C. ridiculous
D. reluctant
【单选题】
In the race, it looked as if he would be the first, but then another young man who was close behind him put on speed and ___ by a few seconds.
A. beat him for it
B. beat him to it
C. beat him up
D. beat it to him
【单选题】
It is really helpful to have someone like you that we can ___ and count on during difficult times.
A. lean on
B. get to
C. hang on
D. get by
【单选题】
Women have a greater ability to ___ names with faces than men do, and they are also better at recalling lists.
A. associate
B. compare
C. engage
D. involve
【单选题】
He was always ready to help others and managed to ___ his friends ____being hurt.
A. expose … to
B. confine …to
C. restrict … from
D. shield … from
【单选题】
Older people are less likely to be ___ their negative emotions (情绪) and more likely to focus on the positive.
A. reserved for
B. caught up in
C. beat up to
D. counted on
【单选题】
I don’t have any bandage, so I have to ___ pressure to the wound to keep the bleeding down.
A. apply
B. involve
C. fulfill
D. establish
【单选题】
It is important that whichever candidate (候选人) is picked the loser should accept the defeat ___.
A. in advance
B. with great pride
C. with good grace
D. in large part
【单选题】
___ that new homes cost more than older homes, but that is not true across the country anymore.
A. It used to be
B. It is used to be
C. It used to being
D. It is used to being
【单选题】
The boss ___ his employees to work longer hours as the company is dreadfully short of staff at present.
A. called on
B. signed up
C. cared for
D. set up
【单选题】
The president’s visit and ___ discussions led to a plan that aimed to improve the trade relations between the two countries.
A. emerging
B. subsequent
C. consequent
D. Submerging
【单选题】
The author ___ his general idea mainly through statistics and results obtained from a survey (调查) about auto customer services in the United States.
A. assumes
B. engages
C. illustrates
D. represents
【单选题】
People in this town starved, several buildings were bombed and crime ___ because you had to steal to eat.
A. eroded
B. reflected
C. released
D. soared
【单选题】
Olympic recognition for bodybuilding (健美) remains ___ since some argue that bodybuilding is not a sport because the actual contest does not involve the same sort of efforts as “real” sports.
A. controversial
B. conventional
C. characteristic
D. influential
【单选题】
Tom tried to justify his absence from the meeting by ___ that he had been ill that day.
A. admitting
B. advocating
C. claiming
D. citing
【单选题】
___ the huge financial benefits, biological companies have been rushing to set up laboratories and new research projects.
A. Aware
B. Aware of
C. Not aware
D. Not aware of
【单选题】
Unfortunately, ___ lack of funds, the studies he began just two months ago, had to be ended early.
A. out of
B. in addition to
C. owing to
D. to begin with
【单选题】
With a good command of English, he soon got ___ to working with British people.
A. accustomed
B. consistent
C. relevant
D. responsible
【单选题】
What needs to be ___ here is that language and culture interact, and that understanding of one requires understanding of the other.
A. altered
B. stressed
C. aroused
D. committed
【单选题】
Policies and organizations must be created to meet workers’ hopes, and to ___ new problems that inevitably arise between workers and managers.
A. compromise
B. ensure
C. undermine
D. resolve
【单选题】
To keep the wheels of industry turning, we produce consumer goods in endless quantities, and, in the process, are rapidly ___ our natural resources.
A. ignoring
B. collapsing
C. enduring
D. exhausting
【单选题】
As a person who loves peace, he is committed ___ realizing peace between countries.
A. of
B. about
C. for
D. to
【单选题】
Learning how to use chopsticks is easy for me, ___ learning how to conduct myself at the table is quite difficult.
A. whereas
B. however
C. therefore
D. besides
【单选题】
___ that the patient smokes 50 cigarettes a day, it would be reasonable to assume there is some lung damage.
A. To give
B. Giving
C. Given
D. Having given
【单选题】
Kenyan (肯尼亚的) women tend to vote for those who could provide them ___ the necessary food to live on.
A. of
B. with
C. for
D. about
【单选题】
___ all obstacles and failures, the scientist continued doing his experiments day and night.
A. In spite of
B. In contrast to
C. As a matter of
D. As a result of
【单选题】
I’m willing to ___ that a larger car would have cost more, but I still think we should have bought one.
A. withdraw
B. indicate
C. abandon
D. concede
【单选题】
Manufacturing (制造) companies spend millions of pounds on advertisements, trying to ___ customers that their products are better than those of other companies.
A. confine
B. convince
C. depress
D. reconcile
【单选题】
He is not the right person for the project: he is not very technically minded and ___, he does not have the sense of responsibility.
A. instead
B. yet
C. furthermore
D. nevertheless
【单选题】
Death rates declined in many places, partly because of the ___ in hunger.
A. decrease
B. myth
C. obstacle
D. burden
【单选题】
In deciding whether or not a situation is safe, pilots must be taught to assume that the worst will happen, and then to ___ whether there is a risk or not.
A. absorb
B. apply
C. assess
D. occupy
【单选题】
The worker was not worried as he knew that if he gave up the job, there would be ___ opportunities for him to work somewhere else.
A. formative
B. marginal
C. vigorous
D. numerous
【单选题】
The research shows the region might ___ overheating (经济过热), but the policymakers so far appear to be relatively relaxed about the future of the economy.
A. catch a glimpse of
B. be at risk of
C. take a toll on
D. be free from
【单选题】
Measures have been taken to ensure that no student will have to ___ of college for economic reasons.
A. lay out
B. cancel out
C. drop out
D. stand out
【单选题】
Stress that is not treated can lead to significant medical illnesses, which ___ can lead to greater stress and even depression (抑郁症).
A. after all
B. in turn
C. on the contrary
D. at least
【单选题】
Narcissism (自恋) has its benefits in terms of self-belief and confidence, but it also tends to be ___ risky decision-making.
A. associated with
B. contrasted with
C. reserved for
D. relieved of
