20.《客规》适用于中华人民共和国境内的铁路___和___公共运输。

21.总公司《动车组列车服务质量规范》中规定动车组列车是指由若干___和不带动力的车辆以___组成、两端设有___的一组列车。

22.《客规》中规定承运人是指与旅客或托运人签有___的铁路运输企业。铁路车站、列车及与___有关人员在执行职务中的行为代表承运人。

23.CRH5型动车组塞拉门状态指示灯红灯闪烁表示___。

24.《客规》中规定铁路旅客运输合同的基本凭证是___。

期终了站）或最近前方停车站起，另行补票,核收___。定期票可按有效使用至___。

26.国铁集团《动车组列车服务质量规范》中规定使用小桌板不超过___。

27.《动车组列车服务质量规范》中规定发现行为、神情异常旅客时重点___，配备乘警的列车通知乘警到场处理，未配备乘警的列车由___处理情形严重时交列车___。

28.《客规》中规定团体旅客办理车票改签时,不应晚于开车前___。

29.国铁集团《动车组列车服务质量规范》中规定办理站车交接,短编组动车组列车在___车厢之间；长编组动车组列车在___车厢之间；重联动车组列车在列车运行方向前组第___车厢之间。

30.列车长出乘除携带_________等必要的没备和处理业务资料外其他纸质资料台账不携带。

31.动车组发车前由___确认旅客乘降完毕后，根据不同车型要求通知___或___关闭车门。

32.列车旅客信息服务及影音播放系统播放的内容应由___部门提供，由___部门录入。

33.铁路局管内短途___不得超员,二等座车最高超员率为___。

34.车内温度保持冬季___，夏季___。

35.供餐时间为:早餐___以前；午餐___和晚餐___

36.列车销售的食品和商品销售应当______，并有“CRH”标记。

37.列车晚点___以上并逢用餐时间时，在车站候车的旅客由车站免费为旅客供餐。

38.列车运行晚点超过___时，司机应当将原因及时通知列车长。

39.动车组因停电或故障造成长时间停车，车内温度低于___或重点旅客反应时,可为旅客发放防寒备品。

动车组乘务员培训练习题 1.《客规》中规定动车组指运行速度在(200)千米及以上的列车。 2.CRH5型动车组全列共有灭火器(32)个 3.《客规》中规定动车组列车车票最远只发售到(本次列车终点站)。 4.《客规》中规定在普通大专院校(含国家教育主管部门批淮有学历教育资格的民办大 学)(军事院校)中、小学和中等专业学校、(技工学校)就读,没有工资收入的学生 (研究生)家庭居住地和学校不在同一城市时,凭附有加盖院校公章的减价优待证的学 生证(小学生凭书面证明）每年可购买家庭至院校(实习地点）之间四次单程的学生票 新生凭录取通知书、毕业生凭学校书面证明可买(一次)学生票学生票限于使用普通 旅客列车硬座和动车组列车(二等座),使用普通旅客列车硬卧时应当补收票价差额。 5.总公司《动车组列车服务质量规范》中规定餐车配置的(微波炉)、电烤箱、咖啡机 等厨房电器符合规定(数量)、规格和（额定功率）规范使用,使用中有人监管,用后 清洁餐车(离人)断电。 6.总公司《动车组列车服务质量规范》中规定安全设施设备配置齐全作用良好,定位 放置乘务人员(知位置)、知性能、(会使用)。 7总公司《动车组列车服务质量规范》中规定列车到站停稳后,司机或随车机械师开启 车门并监控车门开启状态,开车前列车长(重联时为(运行方向前组列车长)接 到(车站）与客运有关的作业完毕通知后按规定通知司机或随车机械师关闭车门。 8.总公司《动车组列车服务质量规范》中规定不用水冲刷车内(地板)、连接处和车内 (电器设备)。 9.《客规》中规定对旅客的遗失物品应设法归还原主。如旅客已经下车,应编制客运记 录注明(品名)、(件数)等移交下车站。不能判明时移交（列车终点站）。 10.《客规》中规定从发站至到站需中转换乘的车票是(通票)。 11.CRH5型动车组全列共有紧急破窗锤（32）个。 12.《客规》中规定客运记录是指在旅客或行李、包裹运输过程中因特殊情况承运人与 旅客、托运人、（收货人）之间需记载某种事项或车站与列车之间理业务交接的(文字凭证）。 13.《客规》中规定1500千米的通票有效期为（3）日。工期恒市野丽四河幸 14.旅客要求退票特殊情况经（购票地车站)站长或(票面乘车站)站长同意可在开车后2小时内办理。 15.《客规》中规定承运人一般不接受儿童单独旅行(乘火车通学的学生和承运人同意在旅途中监护的除外），随同成人旅行身高(1.2-1.5米）的儿童，应当购买儿童票。超过（1.5米）时应买全价票。每一成人旅客可免费携带一名身高不足(1.2)米的儿童，超 过一名时,超过的人数应买儿童票。 16.《铁路进站乘车禁止和限制携带物品的公告》规定，可限量携带普通打火机（2个) ，安全火柴（2小盒）。 17.国铁集团《动车组列车服务质量规范》1中规定盒饭以（冷链）为主，（热链）为辅，常温链仅做应急备用，有（清真）餐食。 18.《客规》中规定因列车满员、晚点、停运等原因可延长(通票）的有效期。 19.总公司《动车组列车服务质量规范》中规定熟练使角本岗位相关设备设施,熟知本岗位(业务知识)和职责，掌握担当列车沿途停站和（时刻）,以及上水、吸污、(垃圾投 放）等作业情况。熟悉本岗位相关（应急处置)流程,具备应对突发事件能力。 20.《客规》适用于中华人民共和国境内的铁路（旅客）和（行李、包裹）公共运输。 21.总公司《动车组列车服务质量规范》中规定动车组列车是指由若干(带动力)和不 带动力的车辆以(固定编组）组成、两端设有(司机室)的一组列车。 22.《客规》中规定承运人是指与旅客或托运人签有(运输合同）的铁路运输企业。铁路车站、列车及与(运营)有关人员在执行职务中的行为代表承运人。 23.CRH5型动车组塞拉门状态指示灯红灯闪烁表示(翻板未锁闭)。 24.《客规》中规定铁路旅客运输合同的基本凭证是(车票)。 25.《客规》中规定持通票的旅客在乘车途中有效期终了、要求继续乘车时,应自(有效 期终了站）或最近前方停车站起，另行补票,核收(手续费）。定期票可按有效使用至(到站)。 26.国铁集团《动车组列车服务质量规范》中规定使用小桌板不超过(承重范围)。 27.《动车组列车服务质量规范》中规定发现行为、神情异常旅客时重点(关注），配备乘警的列车通知乘警到场处理，未配备乘警的列车由（列车长)处理情形严重时交列车（运行前方停车站处理）。 28.《客规》中规定团体旅客办理车票改签时,不应晚于开车前(48小时)。 29.国铁集团《动车组列车服务质量规范》中规定办理站车交接,短编组动车组列车在(4、5号)车厢之间；长编组动车组列车在(8、9号）车厢之间；重联动车组列车在列车运行方向前组第(7、8位)车厢之间。 30.列车长出乘除携带(电报）（客运记录）(处理票务)等必要的没备和处理业务资料外其他纸质资料台账不携带。 31.动车组发车前由(列车长）确认旅客乘降完毕后，根据不同车型要求通知（司机） 或(机械师）关闭车门。 32.列车旅客信息服务及影音播放系统播放的内容应由（客运）部门提供，由(车辆）部门录入。 33.铁路局管内短途(一等座车）不得超员,二等座车最高超员率为(15%)。 34.车内温度保持冬季(18-20℃），夏季(26~28℃）。 35.供餐时间为:早餐(8:00)以前；午餐(11:30-13:00)和晚餐(17：30—19：00） 36.列车销售的食品和商品销售应当(明码标价）（一货一签），并有“CRH”标记。 37.列车晚点(1小时)以上并逢用餐时间时，在车站候车的旅客由车站免费为旅客供餐。 38.列车运行晚点超过(15分钟）时，司机应当将原因及时通知列车长。 39.动车组因停电或故障造成长时间停车，车内温度低于(零上10度)或重点旅客反应时,可为旅客发放防寒备品。

1.《客规》中规定动车组指运行速度在___千米及以上的列车。

2.CRH5型动车组全列共有灭火器___个

3.《客规》中规定动车组列车车票最远只发售到___。

学)___中、小学和中等专业学校、___就读,没有工资收入的学生

___家庭居住地和学校不在同一城市时,凭附有加盖院校公章的减价优待证的学

生证___每年可购买家庭至院校___之间四次单程的学生票

新生凭录取通知书、毕业生凭学校书面证明可买___学生票学生票限于使用普通

旅客列车硬座和动车组列车___,使用普通旅客列车硬卧时应当补收票价差额。

5.总公司《动车组列车服务质量规范》中规定餐车配置的___、电烤箱、咖啡机

等厨房电器符合规定___、规格和___规范使用,使用中有人监管,用后

清洁餐车___断电。

放置乘务人员___、知性能、___。

车门并监控车门开启状态,开车前列车长___接

到___与客运有关的作业完毕通知后按规定通知司机或随车机械师关闭车门。

8.总公司《动车组列车服务质量规范》中规定不用水冲刷车内___、连接处和车内

___。

录注明___、___等移交下车站。不能判明时移交___。

10.《客规》中规定从发站至到站需中转换乘的车票是___。

11.CRH5型动车组全列共有紧急破窗锤___个。

( ) 28. What does "The little Prince" mainly talk about? It' s about _________． A．the adult world B．the planet B -612 C．a rose and a fox D．the adventure of a young prince

( ) 29. What is the writer's main purpose（目的）in writing this passage？ 　　 A．To tell the readers his life story． 　　 B．To tell people what kind of person his father was． 　　 C．To tell the readers what present he got from his father． 　　 D． To let people know how poor he was．

( ) 30. Why did the father not ask his son not to do this and do that？ 　　 A．Because he felt quite confident of his son． 　　 B．Because he was born from a poor family． 　　 C．Because he was a man of few words． 　　 D．Because he didn't want to be much too strict with his son．

( ) 31. What would someone learn from this passage？ 　　 A．How to live by oneself． B．How to stand on one's own feet． 　　 C．What a good father should do． D．What the self-important is like．

( ) 32. What may be the proper Chinese for the underlined part in the passage？ 　　 A．闲暇时光 B．学费 C．精神空虚 D．经济不足

( ) 33. Why did Natalie Smith pay for the six cars behind her? A. She had seven tickets. B. She hoped to please others. C. She knew the car drivers well. D. She wanted to show kindness.

( ) 34. Judy Foreman copied down the phrase because she ___ . A. thought it was beautifully written B. wanted to know what it really meant C. decided to write it on a warehouse wall D. wanted her husband to put it up in the classroom

( ) 35. Who came up with the phrase according to the passage? A. Judy Foreman. B. Natalie Smith. C. Anne Herbert D. Alice Johnson.

( ) 36. What can we infer from the last paragraph? A. People should practice random kindness to those in need. B. People who receive kindness are likely to offer it to others. C. People should practice random kindness to strangers they meet. D. People who receive kindness are likely to pay it back to the giver.

( ) 37.The greatest river for navigation is ___________. A. the Nile B. the Amazon C. the Mekong D. the Mississippi

( ) 38. From a dam, people can use the water for ___________. A. keeping the rivers clean B. only making electricity C. irrigation and making electricity D. washing clothes

( ) 39. The water in the river is polluted because of _____________. A. people's drinking water too much B. people's swimming in the river too much C. chemicals and other materials D. people's building a dam across a river

( ) 40. The best title of the passage is ___________. A. Rivers in Cities B. The importance of Rivers C. Transportation D. Natural Resources

) 1. Even Tony’s six-year-old son asked him ______ smoking. A. stops B. stopped C. to stop D. stopping

2.—What do you think of the lecture of Li Yang’s Crazy English? — I think it’s _______ , but someone thinks it’s much too ________. A. wonderful enough; bored B. enough wonderful; boring C. enough wonderful; bored D. wonderful enough; boring

3.—He didn’t go to the lecture this morning, did he? 　　 — _____ ．Though he was not feeling very well． A. No, he didnt B. Yes; he did C. No, he did D. Yes, he didnt

4. If you read a lot, your life ______ full of pleasure. A. will be B. is C. be D. was

5. The black bag _________ be Annas. She has a blue one. A. should B. cant C. wouldnt D. could

6. Susan, why are you still here? They are all ready to start. Im sorry, but I _________ when to start. A. dont tell B. wasnt told C. didnt tell D. havent told

7.—Why dont you choose the red tie? 　　 —For me, it doesn’t _____ my shirt very well． A. fix B. accept C. compare D. match

8. — Could you tell me ______? I must find him． — Sorry．I don’t know．But he was here just now． A. where Tom was B. where Tom is C. where has Tom gone D. where can I find Tom

9. —What did Mr Green say to you? — What a heavy rain! How did you come here? He asked________. A. at all B. in fact C. in surprise D. as a result

10. I often see Tom on the playground．When I passed the playground yesterday, I saw him ． A. play; playing B. to play; play C. playing; to play D. playing; play

11. — Mum, could I have ____________ to drink? — Oh, dear．You can only drink some water．There is _________ in the kitchen． A. anything; else something B. anything; something else C. something; else nothing D. something; nothing else

12. We all know that learning a foreign language _______ time and effort. A. requires B. reduces C. removes D. repeats

13. Her son __________ Coke, but now he __________ milk． A. is used to drinking; used to drink B. used to drink; uses to drink C. used to drink; is used to drinking D. is used to drink; is drinking

14. I don’t know the teacher is talking with Miss Wang． A. what B. whom C. who D. which

15.Millie does __________ that many people are thankful to her． A. such an important and helpful job B. so important and helpful work C. a very important and helpful job D. such an important and helpful work

16. I think eating more vegetables is good _______ our health. —Yes, I agree _______ you. A. at, to B. for, with C. to, to D. for, to

17. I often go on holiday with my parents _____ summer. A. in B. at C. on D. of

18. I called you at 4:00 yesterday afternoon, but nobody answered. Sorry, I ______ with my friends at that time. A. had swum B. swam C. would swim D. was swimming

19.––Who is on the playground? ---__________． 　　 A. Never B. None C. No one D. A lot

20. The schoolboy ______ a blind man cross the street yesterday. A. helps B. helped C. will help D. has helped

21. —The 2010 World Expo which will last 184 days will be held in Shanghai on May 1st. —________exciting news! We shall try our best to support it. A. How B. How an C. What D. What an

22. They preferred ______ in bed rather than _____ horses． 　　 A. to lie; to ride B. lying; riding C. lying; ride D. to lie; ride

23. —What was Jim wearing at the party? — Nothing _______. He was in his usual shirt and jeans. A. special B. simple C. important D. interesting

24. The 2016 Olympic Games ________ in Brazil. Would you like to go there? Maybe, if possible. A. are held B. will be held C. were held D. have been held

25. — David, look at the man in white over there．Can you tell me _______ ? —He is a doctor． 　　 A. who is he B. who he is C．what does he do D. what he does

( ) 26.With help from a Mr. H, you can__________. A. stop wearing your watch B. get new books and objects C. finish your homework on time D. know when parents or teachers are near

( ) 27. A PENGO WATCH CONTROL can help you to ______________. A. repair your TV B. put away your books and objects C. become a James Bond D. get a daily weather report