【多选题】
一般建议A级营业厅每年至少组织___应急演练，B级及以下营业厅每年至少组织（ ）应急演练。
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相关试题
【多选题】
演练过程中发生的___和（ ），参演人员应及时汇报营业厅主管，视具体情况考虑是否中止部分项目的演练。
A. 突发事件
B. 不可控因素
C. 人身伤害事故
D. 设备故障
【多选题】
建设“互联网+”营销服务应用工作体系，应用建设阶段完成电费___和（）推广。
A. 通知单；
B. 电子账单；
C. 增值税发票；
D. 电子发票
【多选题】
可以办理业扩报装的线上渠道包括___。
A. “掌上电力”手机APP；
B. 95598网站；
C. 电e宝；
D. 国网商城
【多选题】
“电e宝”APP以亲民、生活为主基调，打造“便利生活，乐享财富”的手机优质服务平台,具备___特色功能。
A. 生活缴费；
B. 国网商城；
C. 电费小红包；
D. 掌上电力
【多选题】
“掌上电力”新装申请业务,低压非居新装必须上传的资料包括___。
A. 营业执照照片；
B. 组织机构代码证照片；
C. 身份证正反面照片；
D. 客户证件照片
【多选题】
办理“一户多人口”业务，除了电力户号，还需要哪些材料？___
A. 房产证明原件；
B. 户口簿原件（户口簿上所载居住地址需与房产证明地址一致）；
C. 户主、经办人身份证原件；
D. 根据需要的其他证明材料
【多选题】
根据浙江省物价部门的规定，下列哪些场所中设置的充电设施用电，执行居民合表电价？___
A. 社会福利院；
B. 居民住宅小区；
C. 社会公共停车场；
D. 学校
【多选题】
“三型一化”营业厅转型中优化营业厅功能分区应在现有七个功能区基础上，缩减收费区、调整业务办理区、优化引导区和业务待办区、扩充展示区和客户自助区、增设___。
A. 线上体验区；
B. 大客户服务区；
C. 线下活动区；
D. 电能替代区
【多选题】
申诉证明材料___使用方言需提供普通话翻译，录音电话文件需提供通话详单。
A. 音频；
B. 视频；
C. 对话材料；
D. 书面证据
【多选题】
演练过程中发生的___，参演人员应及时汇报营业厅主管，视具体情况考虑是否中止部分项目的演练。
A. 突发事件；
B. 不可控因素；
C. 人身伤害事故；
D. 设备故障
【多选题】
发生供电服务质量事件，对各级单位责任人予以 ___三种惩处方式可以单独运用，也可以同时运用。
A. 纪律处分；
B. 经济处罚；
C. 行政处理；
D. 组织处理
【多选题】
供电服务质量事件及供电服务过错明细中服务类的二级目录包含___类。
A. 服务行为；
B. 服务规范；
C. 服务态度；
D. 服务渠道
【多选题】
业务咨询是指客户对各类___等问题的业务询问。
A. 供电服务信息；
B. 业务办理情况；
C. 电力常识；
D. 电网建设
【多选题】
电力客户办理更名或过户，在___不变的条件下，允许办理
A. 用电地址；
B. 用电性质；
C. 用电类别；
D. 用电容量
【多选题】
根据《国家电网公司供电服务规范》，行为举止方面应符合以下标准___
A. 站立时，抬头、挺胸、收腹，双手下垂置于身体两侧或双手交叠自然下垂，双脚并拢，脚跟相靠，脚尖微开，可在适当场合下，双手抱胸、叉腰；
B. 坐下时，上身自然挺直，两肩平衡放松，后背与椅背紧紧贴合，不留缝隙，不用手托腮或趴在工作台上，不抖动腿和翘二郎腿；
C. 走路时，步幅适当，节奏适宜，不奔跑追逐，不边走边大声谈笑喧哗；
D. 尽量避免在客户面前打哈欠、打喷嚏，难以控制时，应侧面回避，并向对方致歉
【多选题】
《国家电网公司供电服务规范》规定，核对客户资料时（姓名、地址等），应___。
A. 多音字应选择中性词或褒义词；
B. 避免使用反面人物名字；
C. 避免使用动物名字；
D. 避免使用贬义词
【多选题】
《国家电网公司供电服务规范》规定，___属营业人员不规范行为举止。
A. 用手托腮；
B. 翘二郎腿；
C. 走动；
D. 大声谈笑喧哗
【多选题】
《国家电网公司供电服务规范》规定，现场工作结束后，应___
A. 立即清扫，不能留有废料和污迹，做到设备、场地清洁；
B. 向客户交待有关注意事项；
C. 在客户家中稍事休息；
D. 主动征求客户意见
【多选题】
下列哪些选项属于《员工服务“十个不准”》的具体内容___。
A. 不准违规停电、无故拖延送电；
B. 不准为客户指定设计、施工、供货单位；
C. 不准违反首问负责制，推诿、搪塞、怠慢客户；
D. 不准对外泄露客户个人信息及商业秘密
【多选题】
晨会后综合柜员根据各自职责检查___，同时检查供电营业大厅环境是否整洁有序。做好当天工作准备，开门营业。
A. 营业厅环境；
B. 设备及服务设施的正常运转情况；
C. 营业厅内陈列的宣传资料的备存数量情况；
D. 便民物品是否齐全
【多选题】
用户不得有下列属于用户危害供电、用电安全，扰乱正常供电、用电秩序的行为的有___。
A. 擅自改变用电类别；
B. 擅自超过合同约定的容量用电；
C. 擅自迁移、更动或者擅自操作供电企业的用电计量装置、电力负荷控制装置、供电设施以及约定由供电企业调度的用户受电设备；
D. 故意使供电企业的用电计量装置计量不准或者失效
【多选题】
客户反映电能表异常的处理方法包括___。
A. 指导客户简单判断电表计量是否正常；
B. 对客户系统内的以往用电情况与故障阶段进行比对核实；
C. 请台区经理到达现场后根据客户实际设备使用情况和时间进行估算；
D. 可建议客户申请验表
【多选题】
坚持以客户为中心提升优质服务水平是公司___。
A. 贯彻落实党的十九大精神服务人民群众美好生活需要的重要举措；
B. 适应电力改革要求服务经济社会高质量发展的必由之路；
C. 服务国家能源战略建设具有卓越竞争力的世界一流能源互联网企业的内在要求；
D. 提高公司经济效益的唯一路径。
【判断题】
对于“一证受理”的客户，已有客户资料或资质证件的，则无需客户再次提供
【判断题】
营业厅“一证受理”时应询问客户申请意图，向客户提供业务办理告知书，告知客户需提交的资质证件、业务办理流程、收费项目及标准、监督电话等信息
【判断题】
非永久性减容在减容期限内供电企业保留用户减少容量的使用权
【判断题】
高压客户申请减容时，在受电工程设计文件审核环节中，用户如需变更审核后的设计文件，应将变更设计内容重新送审。设计文件审核受理后5个工作日内完成
【判断题】
非永久性减容可不重签供电用合同，以申请单作为原合同附件确认变更事项
【判断题】
用户可提前5个工作日向电网企业申请变更下一周期的基本电价计费方式
【判断题】
严格变更用电服务责任追究制度，对涉嫌“三指定”、侵害用户利益的事件，以及在变更用电工作过程中造成重大社会影响、重大经济损失的，按照公司相关规定严肃追究相关单位或个人的责任
【判断题】
“减容恢复”业务的合同变更，可以“减容恢复”申请单作为原合同附件确认变更事项
【判断题】
申请暂停用电，每次应不少于十五天，每一日历年内暂停时间累计不超过六个月，次数不受限制。暂停时间少于十五天的，则暂停期间基本电费照收
【判断题】
申请暂停周期应以抄表结算周期或日历月为基本单位，起止时间应与抄表结算起止时间或整日历月一致。合同最大需量核定值在申请流程结束的抄表结算周期或日历月生效
【判断题】
对于申请资料暂不齐全的客户，在收到其用电主体资格证明并签署“承诺书”后，正式受理申请并启动后续流程，现场勘查时收资
【判断题】
用户提出减少用电容量的期限最短不得少于6个月,但同一历日年内暂停满六个月申请办理减容的用户减容期限不受时间限制
【判断题】
减容后的容量达不到实施两部制电价规定容量标准的，应改为相应用电类别单一制电价计费，并执行相应的分类电价标准
【判断题】
减容分为永久性减容和非永久性减容。非永久性减容在减容期限内供电企业保留用户减少容量的使用权。减容一年内恢复的，按减容恢复办理；超过一年的按新装或增容手续办理
推荐试题
【单选题】
A storage administrator has reported that full utilization of all bandwidth from an ESXi 6.x host is not being seen. In troubleshooting the issue, the Adapter details are shown in the Exhibit. Based on the exhibit, what is cause of the issue? ___
A. The array is not setup to use the correct multipathing policy.
B. There are no virtual machines on the ESXi host.
C. Not all links are used because a path is disabled.
D. Another path needs to be configured.
【单选题】
An administrator is migrating a powered-on virtual machine, as shown in the exhibit. Which option should be selected to perform a Storage vMotion of the VM? ___
A. Change storage only
B. Change VM compute resource only
C. Change both compute resource and storage, changing the compute resource first.
D. Change both compute resource and storage, changing the storage resource first.
【单选题】
An administrator is attempting to enable Storage I/O Control on a datastore, but it is failing. What is the likely reason for this failure? ___
A. The host is connected to a datastore is running on ESX 4.0.
B. The host is connected to a Fibre Channel storage array.
C. The datastore has multiple extents.
D. The datastore is managed by a single vCenter Server.
【单选题】
A mission-critical virtual machine built on vSphere 4.1 needs to be moved to an ESXi 6.x host.Which virtual hardware version is needed to move the virtual machine without upgrading? ___
【单选题】
An administrator is analyzing a virtual machine as shown in the Exhibit. What is the current long term risk for this virtual machine? ___
A. The virtual machine may run out of memory before April 27.
B. The virtual machine may continue to function after April 27.
C. The virtual machine has adequate memory configured for operation for the next 120 days.
D. The virtual machine has adequate memory reservation configured for operation for the next 120 days.
【单选题】
An administrator is monitoring a High Availability (HA) and Distributed Resource Scheduler (DRS) enabled cluster and has noticed that virtual machines in the cluster are being migrated without user intervention. Why is this happening? ___
A. The DRS Automation level is set to Fully Automated.
B. The Automation level is set to Automatic.
C. The
D. PM Threshold is set to Aggressive.
【单选题】
An administrator attempts to migrate a suspended virtual machine to a newly deployed vSphere 6.x cluster. The compatibility check fails. What condition could cause this behavior?___
A. The new vSphere 6.x cluster is running Intel CPUs instead of AMD CPUs.
B. A suspended virtual machine cannot be migrated.
C. The hardware virtualization feature of the CPU is not enabled on the new hosts.
D. A vSphere Distributed Switch is required to migrate a suspended virtual machine.
【单选题】
A vSphere administrator has been using vSphere in evaluation mode and now wants to deploy an environment that provides the same features. Which edition of vSphere provides similar functionality to evaluation mode? ___
A. Enterprise Plus
B. Enterprise
C. Standard
D. Essentials
【单选题】
A vSphere administrator has been using vSphere in evaluation mode and now wants to deploy an environment that provides the same features. Which edition of vSphere provides similar functionality to evaluation mode? ___
A. Enterprise Plus
B. Enterprise
C. Standard
D. Essentials
【单选题】
An administrator has just configured the IP address on an ESXi host from the Direct Console User Interface. How can the configuration be validated as correct without any additional tools?___
A. Add the host to vCenter Server and if it works, then all networking settings are ok.
B. Select the Test Management Network option from the DCUI.
C. Connect to the host with the vSphere Client and click the Test Network option.
D. Use PowerCLI to connect to the host and initiate a network test.
【单选题】
An administrator is installing vCenter Server for an environment that has 40 ESXi 6.x Hosts and 150 virtual machines. Which database would meet the minimal requirements needed for this task? ___
A. vFabric Postgres
B. Microsoft SQL Express 2008
C. Microsoft SQL Server 2014
D. Oracle 11g
【单选题】
What is a requirement when enabling a Virtual SAN cluster in an existing High Availability (HA) and Distributed Resource Scheduler (DRS) Cluster? ___
A. Disable DRS and HA before enabling Virtual SAN
B. Enable DRS before enabling Virtual SAN
C. Disable HA before enabling Virtual SAN
D. Enable Storage DRS before enabling Virtual SAN
【单选题】
The vSphere administrator attempts to connect to an ESXi host via an SSH client and receives the following security alert: The vSphere administrator needs to determine whether the RSA key fingerprint shown in the security alert is the fingerprint of the intended ESXi host. Which tool should the vSphere administrator use? ___
A. Direct Console User Interface
B. vSphere Client
C. vSphere Web Client
D. vSphere Management Assistant
【单选题】
An administrator needs to monitor traffic on vSwitches in a vSphere 6.x environment. Which option, if configured, would accomplish this task? ___
A. Forged Transmits
B. MAC Address Changes
C. Promiscuous Mode
D. Notify Switches
【单选题】
What is true regarding datastores on ESXi 6.x? ___
A. NFS 4.1 datastore does not support Fault Tolerance (FT)
B. VMFS3 and VMFS5 datastores can be newly created
C. NFS datastore can be concurrently mounted using NFS 4.1 on one host and NFS on another
D. NFS 3.0 datastore does not support Fault Tolerance (FT)
【单选题】
An administrator is cloning and configuring five new web server virtual machines. What would be the benefit of configuring resource shares for the new VMs? ___
A. To prioritize access to a resource during contention.
B. To guarantee access to a resource during contention.
C. To prioritize access to a resource before contention occurs.
D. To guarantee access to a resource before contention occurs.
【单选题】
An administrator logs into the vSphere Web Client and sees the warning shown in the Exhibit. During a change control window, the warning was addressed. What should be done to verify that the host is no longer showing the warning? ___
A. Run a Remediate host operation.
B. Recheck the compliance of the host.
C. Restart the host to get rid of the warning.
D. Install VMware tools to clear the warning.
【单选题】
A vApp named Sales has a Memory Limit of 32 GB and a CPU Limit of 12,000 MHz. There are three virtual machines within the vApp: <Sales-DB -- Has a memory reservation of 20 GB. > <Sales-DC -- Has a memory reservation of 8 GB. > <Sales-Web -- Has a memory reservation of 8 GB.> Which statement is correct? ___
A. All three virtual machines can power on, but will have memory contention.
B. All three virtual machines can power on without memory contention.
C. Only two of the three virtual machines can power on.
D. Only one of the virtual machines can power on.
【单选题】
You are editing the management network configuration of an ESXi 6.x Host from the vSphere Web Client. You mistakenly put the incorrect VLAN in place for the management network. What action do you need to take to correct this? ___
A. You need to manually edit the configuration on the host with command line utilities.
B. No action is required. By default ESXi rolls back configuration changes that disconnect the host.
C. The ESXi host system configuration will need to be restored to the factory configuration to fix the issue.
D. The change can be reverted in the vSphere Web Client by simply editing the switch again.
【单选题】
What is true about resource pools created on a Distributed Resource Scheduler (DRS) cluster?___
A. A root resource pool is created with the specified values.
B. A root resource pool is automatically created using the aggregate total of the ESXi host resources in the cluster.
C. A root resource pool is automatically created using the aggregate total of all resources in the datacenter.
D. A root resource pool is not needed when creating resource pools on a DRS cluster.
【单选题】
An administrator attempts to enable Enhanced vMotion Compatibility (EVC) on a cluster. The operation results in a compatibility error, as shown in the exhibit. What is the likely cause of this error? ___
A. The CPUs in the ESXi host are not AMD CPUs.
B. The CPUs in the ESXi host do not support hardware virtualization capabilities.
C. The XD/NX CPU features have not been enabled in the BIOS of the server.
D. There is no shared storage between the hosts in the cluster.
【单选题】
What condition would prevent an administrator from creating a new VMFS3 datastore on an ESXi 6.x host using the vSphere Web Client? ___
A. A VMFS3 datastore cannot be created on an ESXi 6.x host.
B. The VMFS3 kernel module is not loaded.
C. A VMFS3 datastore cannot be mounted on an ESXi 6.x host.
D. VMFS3 datastores are not compatible with virtual machines created on an
E. SXi 6.x host.
【单选题】
During a new vSphere Distributed Switch configuration, where does the Maximum Transmission Unit (MTU) value get modified? ___
A. Uplink Settings
B. Switch Settings
C. Portgroup Settings
D. NIC Teaming Settings
【单选题】
A small company wants to use VMware products for its production systems. The system administrator needs to recommend a solution that will deliver High Availability to the company's production applications. What is minimum vSphere offering that will support this requirement? ___
A. vSphere Essentials
B. vSphere Essentials Plus
C. vSphere Hypervisor
D. vSphere Standard
【单选题】
Which scenario shows a reason for VMware Tools failing to install? ___
A. Virtual machine has a CD-ROM configured.
B. Guest OS Antivirus is blocking the VMware Tools installation.
C. Guest OS has 64-bit ldd (list dynamic dependencies) utility installed.
D. Virtual machine is powered on.
【单选题】
An administrator is configuring an ESXi 6.x host to use multiple NICs to resolve a management network redundancy error. After configuring a second NIC, the server is not able to communicate when the primary connection is taken down. The administrator analyzes the Exhibit shown here. Based on the exhibit, what is the likely cause of the issue? ___
A. vmnic4 is not attached to a vSwitch.
B. vmnic2 is not connected to a physical switch.
C. E1000 is the incorrect NIC
D. river for this card.
【单选题】
What information is required as part of an interactive ESXi 6.x installation? ___
A. Keyboard layout
B. IP Address
C. Root password
D. DNS information
【单选题】
What is the default load balancing policy for a newly created VMkernel port on a vSphere Distributed Switch? ___
A. Route based on orginating virtual port ID
B. Route based on IP Hash
C. Route based on source mac address
D. Route based on physical NIC load
【单选题】
An administrator deploys vCenter Server using the embedded Platform Services Controller. After testing the deployment for a couple of months, it is determined that the environment would be better served with an external Platform Services Controller. What should the administrator do to meet this new requirement? ___
A. Deploy a fresh instance of vCenter Server with an external Platform Services Controller.
B. Perform a fresh install of an external Platform Services Controller.
C. Migrate the embedded Platform Services Controller to an external Platform Services Controller.
D. Upgrade the embedded Platform Services Controller to an external Platform Services Controller.
【单选题】
Why are some virtual machines orphaned after rebooting a High Availability (HA) enabled host? ___
A. The Orphaned virtual machines have HA restart disabled.
B. The Orphaned virtual machines moved recently and the change did not persist.
C. The host is attached to failed storage.
D. The host just came out of maintenance mode.
【单选题】
Which vSphere 6 Standard Edition feature will allow an organization to ensure that critical multi-threaded applications have the maximum possible uptime? ___
A. Fault Tolerance
B. High Availability
C. Distributed Resource Scheduler
D. App HA
【多选题】
An application running in a virtual machine is experiencing performance issues. When utilizing performance monitoring utilities, it is noted that the CPU Utilization of the application is at 100%. Which two scenarios are probable causes of the CPU contention for the application? (Choose two.)___
A. There is a network I/O constraint.
B. There is a storage I/O constraint.
C. There is insufficient disk space assigned to the virtual machine.
D. The application is not virtualization aware.
【多选题】
A Fault Tolerance (FT) virtual machine with four vCPUs is experiencing high latency when performing ICMP and Application tests. What are three potential causes that may be attributing to this latency? (Choose three.)___
A. The FT network has insufficient bandwidth and is running on a 1GB Link.
B. The FT network is on a particularly high latency link.
C. The FT network has been configured with Network I/O Control.
D. The FT virtual machine is running an e1000 network adapter.
E. The
F. T virtual machine is running on poor performing network-based storage.
【多选题】
A virtual machine is experiencing performance issues. The following performance metrics are observed: <CPU usage value for the virtual machine is above 90%> < CPU ready value for the virtual machine is above 20%> Which two activities will likely resolve the performance issues? (Choose two.)___
A. Set a CPU reservation for the virtual machine.
B. Increase the CPU limit on the virtual machine.
C. Decrease CPU shares equally for all virtual machines on the host.
D. Increase CPU shares equally for all virtual machines on the host.
【多选题】
An administrator is upgrading a vSphere Distributed Switch. The existing switch is version 6.0 and the administrator wants to upgrade to the latest version possible. The environment contains several ESXi 6.1 hosts. Which two options are available to ensure that the upgraded switch will be compatible with these hosts? (Choose two.)___
A. Upgrade the vSphere Distributed Switch to 6.0
B. Upgrade the ESXi 5.5 hosts to version 6.0, then upgrade the vSphere Distributed Switch to 5.5
C. Upgrade the vSphere Distributed Switch to 5.1
D. Upgrade the
E. SXi host switches to 5.5, then upgrade the vSphere Distributed Switch to 5.5
【多选题】
An administrator attempts to create a Thick Provisioned Virtual Disk (VMDK) on an NFS datastore; but it fails. Which two reasons would explain the failure? (Choose two.)___
A. Datastore is on an NFS 3 storage server that does not support Hardware Acceleration
B. Datastore is on an NFS 4.1 storage server
C. Only VMFS datastores support "Thick Provisioned" VMDK
D. The NFS datastore was not created on a "Thick Provisioned" device
【多选题】
Which two NFS Protocol versions does vSphere 6 support? (Choose two.)___
A. Version 3
B. Version 3.1
C. Version 4
D. Version 4.1
【多选题】
Which three operations occur during a cold migration of a virtual machine? (Choose three.)___
A. The virtual machine disks are moved if the datastore is being changed.
B. The virtual machine is registered with the destination server.
C. The source virtual machine is removed from the old hosts.
D. The virtual machine hardware is upgraded.
E. The virtual machine files are quiesced prior to the migration.
【多选题】
A 4 GB Memory virtual machine is experiencing extended memory issues, as shown in the Exhibit. What potential issues could be attributed to this memory pressure?___
A. A limit is imposed on the virtual memory of this virtual machine.
B. The Balloon driver has been uninstalled.
C. A limit has been imposed on the Virtual CPU of the virtual machine.
D. Storage IO control has been enabled for the virtual machine causing the swapped memory.
【多选题】
You are creating a virtual machine in the Web Client using the New Virtual Machine wizard. Which two steps are required? (Choose two.)___
A. Select a valid name.
B. Select a cluster for the compute resource.
C. Select a network adapter.
D. Select the virtual machine compatibility.
