【单选题】
顾客接待的10个基本环节是:___、接触、出样、展示、介绍、开票、收找、包扎、递交、送别。
A. 迎宾
B. 待机
C. 准备样品茶
D. 整理台面
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相关试题
【单选题】
在茶庄实行柜台服务的场所,当有两位茶艺师时应___。
A. 一起站在柜台的中间
B. 一人站着待机,另一人可以坐下休息
C. 站立在柜台两侧的位置
D. 一有宾客到来,两位茶艺师必须同时接待
【单选题】
在接待服务中,“接待三声”指___、介绍之声、送客之声。
A. 迎客之声
B. 待客之声
C. 问候之声
D. 询问之声
【单选题】
茶艺师在为顾客推介时,应注意的三个重点之一是___。
A. 要抓住顾客的虚荣心
B. 要建立起彼此信赖的关系
C. 要根据顾客的消费能力推荐商品
D. 要夸大商品的特性,尽可能满足顾客的需要
【单选题】
当顾客消费完离开时,茶艺师应注意___。
A. 道别不分对象
B. 看消费情况道别方式不同
C. 道别熟悉的顾客时热情一点
D. 道别新的顾客时热情一点
【单选题】
将自然环境与人文景观结合,可开发深入茶园、茶厂、农家,参与采茶、制茶及___、祭拜等茶文化旅游项目。
A. 茶销售
B. 制茶工艺
C. 古茶寻根
D. 茶产地
【单选题】
茶艺师可以充分利用“购”在旅游活动中的___,尽量引导游客将茶叶作为馈赠亲友的礼品。
A. 普遍性
B. 特殊性
C. 需求性
D. 伸缩性
【单选题】
茶文化旅游的特点是集___、游览观光及学术考察为一体。
A. 观光茶山、体验茶俗
B. 休闲性、民间性
C. 参与性、欣赏性
D. 文化性、趣味性
【单选题】
游客从昆明出发,先到楚雄、大理,然后到丽江、临沧、怒江、保山、德宏等地,沿途最先品尝到的是___。
A. 三道茶
B. 彝族的腌茶
C. 酥油茶
D. 奶茶
【单选题】
贸易性展销会的目的是为了___。
A. 介绍情况
B. 宣传
C. 促进商品交易
D. 推广
【单选题】
以下___对展销会特点的描述是错误的。
A. 主要是向大众搭建一个销售综合商品的临时大商场
B. 能给组织提供与公众直接双向沟通的机会
C. 是一种高效率的沟通方式
D. 在一定程度上起到“二传手”的作用
【单选题】
在选择展览会的场地时,要考虑___是否容易配置和安置。
A. 展架
B. 展位
C. 参展车辆
D. 辅助设施
【单选题】
158指定___是展览会会务准备工作之一。
A. 赞助单位
B. 主办单位
C. 协办单位
D. 展览主编
【单选题】
在展览会结束后对展览会效果进行评估的主要方法有:上门访问、发调查问卷做民意测验 ___等。
A. 收集正面的报道
B. 对参展单位的意见不必再听取
C. 了解实际效果
D. 寻找负面的媒体报道
【单选题】
下列属于展览会经费开支项目的是___。
A. 展位出租费
B. 赞助费
C. 保险费
D. 冠名费
【判断题】
茶树性喜温暖、湿润的环境,通常气温在18-25摄氏度之间生长最适宜
【判断题】
茶树是属于强酸性作物,PH值达3.0以内时,仍保持有经济生产能力
【判断题】
绿茶类属轻发酵茶。故其茶叶颜色翠绿、汤色黄
【判断题】
乌龙茶属青茶类,为半发酵茶,其茶叶呈深绿或青褐色,茶汤呈密绿或密黄色
【判断题】
制作乌龙茶对鲜叶的采摘两叶一芽,大都为对夹叶,芽叶已较成热
【判断题】
基本茶类分为不发酵的绿茶类,全发酵的红茶类,半发酵的青茶类,重发酵的白茶类,后发酵的黄茶类和部分发酵的黑茶类,共六大茶类
【判断题】
红、绿、青三大茶类的香气主要特点是红茶甜香,绿茶板栗香,乌龙茶花香
【判断题】
审评红、绿、黄、白毛茶的审评杯碗规格,要求碗容量200ml
【判断题】
红茶的呈味物质构成,茶黄素对口感起刺激性作用,茶红素起浓度和醇度作用,而茶褐素使茶汤发暗,不利于品质
【判断题】
宋代的五大名窑是官窑、哥窑、汝窑、定窑、钧窑
【判断题】
青花瓷是在白瓷内外缀以青色文饰、清丽恬静,既典雅又丰富
【判断题】
盖碗又称“三才碗”,一式三件,下有托,中有碗,上置盖
【判断题】
紫砂壶具有泡茶不失原味,茶叶不易霉馊质,泥色多变,耐人寻味,壶经久用,反而光泽美观等优点
【判断题】
瓷器茶具按色泽不同可分为白瓷、青瓷和黑瓷茶具等
【判断题】
福建德化瓷器素有“薄如纸,白如玉,明如镜,声如磬”的美誉
【判断题】
当水中矿物质的含量大于8mg/L称为硬水
【判断题】
泡饮乌龙茶一般用95摄氏度以上的水温冲泡
【判断题】
泡饮普洱茶一般用95摄氏度以上的水温冲泡
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【单选题】
He has been writing for 3 years, but being a writer is not his ___.
A. chance
B. choice
C. change
D. character
【单选题】
They have never heard any ___.
A. a customer complaint
B. the customer's complaints
C. customer's complaint
D. the customers' complaints
【单选题】
He is not a child ___.
A. no more
B. no longer
C. any much
D. any more
【单选题】
The retired man is used to ___ his two dogs early in the morning.
A. exercise
B. exercising
C. exercised
D. exercises
【单选题】
It was not ___ midnight that they discovered the children were not in their bedroom.
A. before
B. at
C. after
D. until
【单选题】
Young ___ he is, he knows how to get along with others.
A. like
B. as
C. although
D. however
【单选题】
Could you show me where the___ shoes are?
A. Women
B. womens
C. woman
D. women's
【单选题】
He succeeded ___ out a lot of things entirely new in the world.
A. in working
B. to work
C. working
D. at working
【单选题】
It took me a long time to ___ the disappointment of failing the exam.
A. get over
B. get up
C. get into
D. get down
【单选题】
She ___ 100 pages of the book today.
A. has already read
B. already reads
C. already read
D. was already read
【单选题】
He has been ___ for nearly three weeks after the death of his dear pet.
A. sad
B. satisfied
C. evil
D. joyful
【单选题】
One cannot learn a foreign language well ___he studies hard.
A. unless
B. if
C. as
D. when
【单选题】
A large number of people___ present at the meeting, which was out of our expectation.
A. was
B. were
C. have
D. has
【单选题】
When the girls saw the funny man, they couldn't ___ laughing.
A. keep from
B. keep on
C. keep away
D. keep at
【单选题】
We are glad that we finally managed to get into contact ___ them.
A. at
B. on
C. from
D. with
【单选题】
This kind of plant___a lot of water at all times.
A. assumes
B. limits
C. produces
D. requires
【单选题】
Look! Here ___ the famous player.
A. comes
B. come
C. had come
D. coming
【单选题】
Uncle Sam sent him a___ bicycle as a birthday present.
A. red sports new
B. sports new red
C. new sports red
D. new red sports
【单选题】
I couldn't find my English-Chinese dictionary___.
A. anywhere
B. everywhere
C. nowhere
D. somewhere
【单选题】
The plane was about to___, and yet I left my ticket behind.
A. take off
B. take on
C. take up
D. take in
【单选题】
John succeeded ___ what he wanted.
A. to get
B. to getting
C. in getting
D. and getting
【单选题】
The accident was ___ to careless driving.
A. for
B. likely
C. due
D. because
【单选题】
With a good command of reading skills, most students can manage to read ___as they could the year before.
A. as twice fast
B. as fast as twice
C. as twice as fast
D. twice as fast
【单选题】
Some famous singers live on the ___from their record sales.
A. salary
B. price
C. bill
D. income
【单选题】
_____of them thinks that is a good idea.
A. Anyone
B. No one
C. None
D. Someone
【单选题】
Don't be too ___about things you're not supposed to know.
A. strange
B. amusing
C. curious
D. conscious
【单选题】
It was in 1969 ___the American astronauts succeeded in landing on the moon.
A. when
B. the moment
C. which
D. that
【单选题】
___people in the world are sending information by e-mail every day.
A. Several million
B. Many millions
C. Several millions
D. Many million
【单选题】
He___less time reading stories about film stars than before.
A. takes
B. spends
C. costs
D. pays
【单选题】
Selecting a mobile phone for personal use is no easy task because technology___so rapidly.
A. is changing
B. has been changed
C. will have changed
D. will change
【单选题】
The taxi driver always reminds passengers to ___their belongings when they leave the car.
A. keep
B. catch
C. hold
D. take
【单选题】
Little Tom is used to getting up ___eight every morning.
【单选题】
If the doctor had been available, the child _______.
A. would not die
B. could not have died
C. might not die
D. should not have died
【单选题】
If Mary___shopping this afternoon, please ask her to write a shopping list first.
A. will go
B. goes
C. went
D. has gone
【单选题】
These desks and chairs ___to the children in the mountain villages next week.
A. are sent
B. will send
C. have sent
D. will be sent
【单选题】
Every society has its own peculiar customs and ___of acting.
A. attitudes
B. behavior
C. ways
D. means
【单选题】
China is ___the Great Wall.
A. on
B. famous
C. famous for
D. famous as
【单选题】
The dog was tearing the cloth___its teeth.
A. with
B. by
C. through
D. in
【单选题】
A man should not be judged always ___what he says.
A. by
B. in
C. with
D. to
【单选题】
We will have a ___holiday after the exam.
A. two month
B. two-month
C. two month's
D. two-months
