【判断题】
对可预见的自然灾害、安全事故、治安事件、刑事案件不采取预防措施的，不能进行安全保卫违规行为的处理
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未按操作规程开启监控、报警设备，记录、保管图像资料的；给予有关责任人员提出批评教育
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未建立有效的操作规程、制定安全注意事项的；给予有关责任人员警告至记过处分；后果或情节严重的，给予记大过至开除处分
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未按规定取得上岗资格而上岗的；给予有关责任人员警告至记过处分；后果或情节严重的，给予记大过至开除处分
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遇有异常情况，不报告、不处理的；给予有关责任人员警告至记过处分；后果或情节严重的，给予记大过至开除处分
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擅自挪用、拆除、损坏安全防护设施和器材，给予有关责任人员警告至记过处分，后果或情节严重的，给予记大过至开除处分
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保安人员为打扫营业厅卫生，擅自进出现金区涮拖把
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因家中有急事，柜员在下班后，营业室大门未按规定及时关闭反锁，被媒体报道，对信用社造成严重影响，被单位行政开除
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联社领导在节日安全检查时，发现某信用社值班人员、带班主任均未到位，带班主任罚款3000元
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柜员各种防卫器械放置不当，检查时未能随手拿到，罚款400元
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柜员为迎接检查人员，临时离柜，将现金、印鉴、重要空白凭证等放入保险柜未加锁
【判断题】
安全检查人员不履行检查职责，致使安全隐患未发现或对检查出来的安全隐患不报告的，给予有关责任人罚款处理，并处以警告或记过行政处分
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示意客户时，要用手心向上五指并拢的手势，不得用单指或手心向下的手势
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客户对业务有异议时，可以直接和客户争辩
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为了存款上余额，可以对取款人设置障碍，以免存款流失
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办理业务过程中不准吸烟，但可以接打电话或与他人聊天
【判断题】
办理现金业务时，全部操作过程应在客户和监控可视范围内进行，如果没有处理完毕，不能随意离岗
【判断题】
营业厅外设置无障碍通道等相当功能服务设施，并公示求助电话或设置呼叫按钮，标识醒目，通行顺畅，便于使用；无障碍通道坡度小于45度；求助电话或呼叫按钮响应及时
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营业厅内各类物品定位管理，营业厅内设备机具布线安全、隐蔽、整齐，无安全隐患
【判断题】
营业窗口语音对讲装置工作正常，通话音量适中，柜员点钞机显示清晰、无遮挡
【判断题】
办理业务时，做到来有迎声、问有答声、去有送声、收付款有唱声。唱收唱付时，注意保护客户私密
【判断题】
办理业务过程中不允许与其他柜员聊天，但可以接打私人电话
【判断题】
需短暂离开柜台时，要主动向客户解释后才能离开；需较长时间离开柜台或停止营业时，为已等候在柜台前的客户办理完业务，离开时在柜台窗口放置“暂停服务”的标识
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新版个人电子银行开通VIP特殊限额可以在河南省农村信用社任一营业网点办理
【判断题】
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新版企业网银中的公转私业务开通必须由企业网银的相关操作员在企业网银开通
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企业网银须配备两名以上用户，企业用户权限可分为管理、录入和授权
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个人卡凭损坏金燕IC卡和本人有效身份证件须到原开户网点办理换卡，请判断正误
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自助设备维修过程中需派科技人员或指定的挂靠网点负责人在现场全程参与
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严禁涂改自助设备各种登记表上填列的内容，因特殊情况需要修改的，必须由当事人在修改处签字确认
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金燕卡跨境汇入业务，汇入账号只能是卡号，且为个人卡主卡(单位卡、附卡、卡折同开的金燕卡不能办理跨境汇入业务)
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ETC记账卡可以办理个人用户和公司用户，例如私家车、出租车、公车
【判断题】
保号换卡业务的仅能受理同一法人机构下银行卡
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