【单选题】
发生案件后，应根据案件情况按有关规定及时向当地公安机关、银监部门、上级管理部门报案和汇报案情，并根据工作安排，积极协助公安机关进行案件取证和侦破。___
A. 首先上级管理部门，同时当地公安机关、银监部门
B. 上级管理部门、当地公安机关、银监部门
C. 当地公安机关、银监部门、上级管理部门
D. 当地公安机关、上级管理部门
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相关试题
【单选题】
属于不按规定落实安全保卫工作的___
A. 由于轮岗需要，分社未及时签订安全责任书的
B. 传达、贯彻、落实上级工作安排、会议精神和文件不及时不到位的
C. 未按规定进行安全检查，致使安全隐患未发现
D. 因中心社主任原因，致使上级文件该学习未及时学习
【单选题】
按照文明规范服务监测制度，按___通过现场巡检、调阅录像等方式自查，按（ ）评价，按年总结，及时整改，记录完整。
A. 年，月
B. 月，季
C. 年，季
D. 月，年
【单选题】
对客户意见簿上的客户意见、建议___小时内响应，并对留有电话信息的客户在规定时间内予以回复、回访。
【单选题】
客户意见簿真实完整记录客户意见、建议及回复信息，页码连续、内容完整、格式规范；按___归档保管，一年以内的意见簿可随时调阅。
【单选题】
下列哪项不是大堂经理平时日常的工作内容___
A. 快速妥善地处理客户提出的批评性意见，避免客户与柜员发生直接争执，化解矛盾
B. 减少客户投诉，对客户意见和有效投诉的处理结果在规定时间内及时回复
C. 协助收集和整理客户意见与建议，及时向甲方指定人员反馈
D. 每个工作日对所在网点进行一次现场巡检，并做好《大堂经理工作日志》工作
【单选题】
银行从业人员服务语言要规范、___简洁、语句清晰（ ）。( )
A. 准确，音量适中
B. 标准、音量稍低
C. 正确，音量适中
D. 准确，音量稍高
【单选题】
标准化服务规程规定，柜员在上班时间不得有如下举止___
A. 更换打印纸
B. 理财营销
C. 与同事耳语议论客户
D. 与客户谈话
【单选题】
以下哪些不属于良好的沟通习惯？ ___
A. 在与客户沟通时，非常严肃，从不笑
B. 注意客户的弦外之音
C. 控制自己的谈话时间
D. 适当做笔记
【单选题】
服务类工单指客户对银行产品、服务质量、硬件设施不满，服务类工单应于___个工作日内作出处理并完成回访，当天（）时以后接收的工单，系统处理日期延长一天，双休及法定节假日顺延。（ ）
A. 1，18
B. 2，17
C. 3，17
D. 5，18
【单选题】
建议表扬类工单应于___个工作日内做出处理并完成回访，并对客户满意的产品或体验服务做好记录，回复内容包括建议内容是否采纳，对被表扬人员是否有实质性奖励等要素。
【单选题】
疑难类工单应于___个工作日内作出处理并完成回访
【单选题】
客户表达购买意向时，客户（理财）经理按规定对客户进行必要、客观、真实的___ 、风险认知和风险承受能力等相关内容测试，并得到客户本人（ ） 确认，确保将合适的产品和服务提供给合适的客户。（ ）
A. 风险爱好，书面
B. 风险偏好，口头
C. 风险偏好，口头
D. 风险偏好，书面
【单选题】
坚持___的服务原则，在客户办理业务过程中，始终关注客户业务办理的情况和进程。
A. 首问负责制
B. 先外后内
C. 先内后外
D. 先急后缓
【单选题】
在处理投诉中,关于补偿性的主动服务，说法错误的是___
A. 为客户提供费率的优惠、赠送礼品或与客户建立个人交往等
B. 在情感上给客户的一种弥补和安抚
C. 只用于银行对客户的伤害或给客户造成的损失是无法改正或补偿的时候
D. 可以代替整个预期的服务
【单选题】
有下列哪种行为，应给予开除处分___
A. 设置账外账
B. 现金出纳业务没有做到日清日结
C. 未按规定处理长短款
D. 违反规定擅自增加、取消金融服务收费项目
【单选题】
储蓄业务人员之间进行交接时未作交接登记，或违反规定调剂现金、储蓄重要单证的，给予警告至记过处分；后果或情节严重的，给予___处分
A. 开除
B. 记大过至开除
C. 降级至开除
D. 降级至撤职
【单选题】
本规定所称从重处理，是指在规定的处理幅度以内按___处理
A. 上追两级
B. 上追一级
C. 上限
D. 下限
【单选题】
员工违反廉洁从业规定,收受各种名义的回扣、礼金、礼品、有价证券、手续费的，应当给予___处分，后果或情节严重的，给予开除处分
A. 通报批评至警告
B. 警告至记过
C. 记过至记大过
D. 记过至撤职
【单选题】
受到记过处分的，从处分决定下达次月起按当年绩效考核工资标准扣发___
A. 1个月的绩效工资
B. 2个月的绩效工资
C. 3个月的绩效工资
D. 6个月的绩效工资
【单选题】
违反ATM管理规定，违反ATM密码、钥匙管理使用规定的，给予有关责任人员___处分；后果或情节严重的，给予记大过至开除处分
A. 通报批评至警告
B. 警告至记大过
C. 警告至记过
D. 记过至撤职
【单选题】
违反现金收付、整点、票币兑换及现金调拨规定进行业务操作的，给予有关责任人员___处分；后果或情节严重的，给予记大过至开除处分。
A. 罚款
B. 通报批评
C. 警告至记过
D. 诫勉谈话
【单选题】
处分期间发生新的违规行为，加重处理，处分期为___
A. 原处分期尚未执行的期限与新处分期限之和
B. 原处分期尚未执行的期限
C. 新处分期限
D. 原处分期尚未执行的期限或新处分期限
【单选题】
受到开除处分或辞退的员工，同时___，所在单位按规定办理档案和社会保险关系的转移手续。
A. 留用察看
B. 留用察看1年
C. 留用察看2年
D. 解除劳动合同
【单选题】
“重大责任事故”其中包括：一人死亡或三人重伤，或造成___损失责任事故的
A. 20万元以上（含）
B. 30万元以上（含）
C. 50万元以上（含）
D. 100万元以上（含）
【单选题】
扣减绩效收入，每人每次原则上不得超过相当于本人___。赔偿经济损失金额不得超出实际风险或损失金额。责任人全额赔偿后又挽回损失的，超出实际损失部分退还有关赔偿责任人。
A. 3个月的绩效工资
B. 6个月的绩效工资
C. 一年的绩效工资
D. 二年的绩效工资
【单选题】
违反反洗钱管理规定，对大额交易应报告未报告或对可疑交易未尽职调查的，给予有关责任人员___处分；后果或情节严重的，给予记大过至开除处分。
A. 警告至记过
B. 记过至撤职
C. 记大过至开除
D. 警告至记大过
【单选题】
未按规定查库或查库流于形式的，后果或情节严重的，给予___处分
A. 记过
B. 记大过
C. 记大过至开除
D. 开除
【单选题】
无正当理由拒不服从组织分配、调动或岗位交流决定的，给予___处分；情节或后果严重的，给予降级至撤职处分。
A. 记过
B. 记大过
C. 警告至记大过
D. 记大过至开除
【单选题】
不履行或不正确履行职责，致使农信社受到司法机关或银行监管、审计、税务等行政机关处罚的，给予有关责任人员___处分。
A. 记过
B. 记过至撤职
C. 记大过至开除
D. 警告至记大过
【单选题】
商业银行应当根据募集方式的不同，将理财产品分为___理财产品和（ ）理财产品。（ ）
A. 个人、对公
B. 个人、定制
C. 公募、私募
D. 公开、非公开
【单选题】
公募理财产品是指商业银行面向___公开发行的理财产品，公开发行认定的标准包括向（ ）募集资金、或向特定对象募集资金累计超过（ ）人，以及法律、行政法规规定的其他情形。（ ）
A. 不特定社会公众、不特定对象、200
B. 不特定社会公众、不特定对象、100
C. 不特定社会公众、不特定对象、150
D. 不特定社会公众、不特定对象、300
【单选题】
目前联社发行的预期收益型一般个人理财产品属于___理财产品，私人银行专属理财产品及机构理财产品属于（）。（ ）
A. 个人、定制
B. 个人、私募
C. 公募、私募
D. 公募、定制
【单选题】
基金与银行理财产品的比较，有误的是___。
A. 从投资范围来看，银行理财产品的投资领域更为宽广
B.
C. 银行理财产品的流动性相对较高
D. 银行理财产品投资门槛通常较高，限制了资金较少的投资者
E. 银行理财产品信息披露程度一般不如基金
【单选题】
以下不属于理财产品风险揭示书必须包含的内容是___。
A. 理财非存款、产品有风向、投资需谨慎
B. 理财产品的类型、期限、风险评级结果
C. 投资者风险承受能力评级
D. 第三方专业机构出具的评价结果
【单选题】
商业银行销售理财产品，应遵循___原则。
A. 成本可算
B. 风险可控
C. 风险匹配
D. 信息充分披露
【单选题】
下列选项中，___不属于个人理财业务风险管理中的主要风险。
A. 操作风险
B. 信用风险
C. 管理风险
D. 市场风险
【单选题】
对于风险评估过期的机构投资者，不属于理财办理流程的是___。
A. 投资者填写风险评估问卷、投资者理财风险等级修改
B. 投资者签约
【单选题】
商业银行从事理财产品销售，下列行为没有违反《商业银行理财产品销售管理办法》的是___。
A. 通过电视、电台渠道对具体理财产品进行宣传
B. 通过电话、短信开展理财产品宣传
C. 销售人员代替投资者签署文件
D. 将理财产品与其他产品进行捆绑销售
E. 答案:B
【单选题】
根据《商业银行理财产品销售管理办法》，理财产品销售文件不包括___。
A. 理财产品销售协议书
B. 理财产品说明书
C. 理财产品宣传页
D. 风险揭示书
E. 答案:C
【单选题】
商业银行发行的封闭式理财产品的期限不得低于___天。
推荐试题
【单选题】
I tried my best to drive inside in order to avoid the edges that might make me ___ the steep slope.
A. slip down
B. settle down
C. bring down
D. turn down
【单选题】
When the driver heard that there was a bomb on the bus, he immediately ___ to the side of the highway and radioed the police.
A. put out
B. took off
C. pulled over
D. slipped off
【单选题】
She was very ___ to become a manager in our customers’ office, but finally accepted our offer.
A. eager
B. intelligent
C. ridiculous
D. reluctant
【单选题】
In the race, it looked as if he would be the first, but then another young man who was close behind him put on speed and ___ by a few seconds.
A. beat him for it
B. beat him to it
C. beat him up
D. beat it to him
【单选题】
It is really helpful to have someone like you that we can ___ and count on during difficult times.
A. lean on
B. get to
C. hang on
D. get by
【单选题】
Women have a greater ability to ___ names with faces than men do, and they are also better at recalling lists.
A. associate
B. compare
C. engage
D. involve
【单选题】
He was always ready to help others and managed to ___ his friends ____being hurt.
A. expose … to
B. confine …to
C. restrict … from
D. shield … from
【单选题】
Older people are less likely to be ___ their negative emotions (情绪) and more likely to focus on the positive.
A. reserved for
B. caught up in
C. beat up to
D. counted on
【单选题】
I don’t have any bandage, so I have to ___ pressure to the wound to keep the bleeding down.
A. apply
B. involve
C. fulfill
D. establish
【单选题】
It is important that whichever candidate (候选人) is picked the loser should accept the defeat ___.
A. in advance
B. with great pride
C. with good grace
D. in large part
【单选题】
___ that new homes cost more than older homes, but that is not true across the country anymore.
A. It used to be
B. It is used to be
C. It used to being
D. It is used to being
【单选题】
The boss ___ his employees to work longer hours as the company is dreadfully short of staff at present.
A. called on
B. signed up
C. cared for
D. set up
【单选题】
The president’s visit and ___ discussions led to a plan that aimed to improve the trade relations between the two countries.
A. emerging
B. subsequent
C. consequent
D. Submerging
【单选题】
The author ___ his general idea mainly through statistics and results obtained from a survey (调查) about auto customer services in the United States.
A. assumes
B. engages
C. illustrates
D. represents
【单选题】
People in this town starved, several buildings were bombed and crime ___ because you had to steal to eat.
A. eroded
B. reflected
C. released
D. soared
【单选题】
Olympic recognition for bodybuilding (健美) remains ___ since some argue that bodybuilding is not a sport because the actual contest does not involve the same sort of efforts as “real” sports.
A. controversial
B. conventional
C. characteristic
D. influential
【单选题】
Tom tried to justify his absence from the meeting by ___ that he had been ill that day.
A. admitting
B. advocating
C. claiming
D. citing
【单选题】
___ the huge financial benefits, biological companies have been rushing to set up laboratories and new research projects.
A. Aware
B. Aware of
C. Not aware
D. Not aware of
【单选题】
Unfortunately, ___ lack of funds, the studies he began just two months ago, had to be ended early.
A. out of
B. in addition to
C. owing to
D. to begin with
【单选题】
With a good command of English, he soon got ___ to working with British people.
A. accustomed
B. consistent
C. relevant
D. responsible
【单选题】
What needs to be ___ here is that language and culture interact, and that understanding of one requires understanding of the other.
A. altered
B. stressed
C. aroused
D. committed
【单选题】
Policies and organizations must be created to meet workers’ hopes, and to ___ new problems that inevitably arise between workers and managers.
A. compromise
B. ensure
C. undermine
D. resolve
【单选题】
To keep the wheels of industry turning, we produce consumer goods in endless quantities, and, in the process, are rapidly ___ our natural resources.
A. ignoring
B. collapsing
C. enduring
D. exhausting
【单选题】
As a person who loves peace, he is committed ___ realizing peace between countries.
A. of
B. about
C. for
D. to
【单选题】
Learning how to use chopsticks is easy for me, ___ learning how to conduct myself at the table is quite difficult.
A. whereas
B. however
C. therefore
D. besides
【单选题】
___ that the patient smokes 50 cigarettes a day, it would be reasonable to assume there is some lung damage.
A. To give
B. Giving
C. Given
D. Having given
【单选题】
Kenyan (肯尼亚的) women tend to vote for those who could provide them ___ the necessary food to live on.
A. of
B. with
C. for
D. about
【单选题】
___ all obstacles and failures, the scientist continued doing his experiments day and night.
A. In spite of
B. In contrast to
C. As a matter of
D. As a result of
【单选题】
I’m willing to ___ that a larger car would have cost more, but I still think we should have bought one.
A. withdraw
B. indicate
C. abandon
D. concede
【单选题】
Manufacturing (制造) companies spend millions of pounds on advertisements, trying to ___ customers that their products are better than those of other companies.
A. confine
B. convince
C. depress
D. reconcile
【单选题】
He is not the right person for the project: he is not very technically minded and ___, he does not have the sense of responsibility.
A. instead
B. yet
C. furthermore
D. nevertheless
【单选题】
Death rates declined in many places, partly because of the ___ in hunger.
A. decrease
B. myth
C. obstacle
D. burden
【单选题】
In deciding whether or not a situation is safe, pilots must be taught to assume that the worst will happen, and then to ___ whether there is a risk or not.
A. absorb
B. apply
C. assess
D. occupy
【单选题】
The worker was not worried as he knew that if he gave up the job, there would be ___ opportunities for him to work somewhere else.
A. formative
B. marginal
C. vigorous
D. numerous
【单选题】
The research shows the region might ___ overheating (经济过热), but the policymakers so far appear to be relatively relaxed about the future of the economy.
A. catch a glimpse of
B. be at risk of
C. take a toll on
D. be free from
【单选题】
Measures have been taken to ensure that no student will have to ___ of college for economic reasons.
A. lay out
B. cancel out
C. drop out
D. stand out
【单选题】
Stress that is not treated can lead to significant medical illnesses, which ___ can lead to greater stress and even depression (抑郁症).
A. after all
B. in turn
C. on the contrary
D. at least
【单选题】
Narcissism (自恋) has its benefits in terms of self-belief and confidence, but it also tends to be ___ risky decision-making.
A. associated with
B. contrasted with
C. reserved for
D. relieved of
【单选题】
When Tom saw his doctor again, she suggested that maybe a more substantial lunch, like a sandwich, might ___ his desire to have snacks in the afternoon.
A. count on
B. cut back on
C. hold on to
D. contribute to
【单选题】
You shouldn’t ___ – let your children make their own decisions.
A. interact
B. abuse
C. startle
D. interfere
