【判断题】
现代导游服务是一种专业化、职业化的服务，不以盈利为目的
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许多老年西方游客，在旅游活动中不愿过多地受到导游人员的特别照顾，认为那是对他们的侮辱，以证明他们是无用之人
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旅游者在境外滞留不归，领队应及时向旅行社和当地的中国使领馆报告
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大巴车在高速公路上行驶时，原则上导游不应站在前排进行讲解
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欣赏齐白石的画，游客感受到的不只是草木鱼虾，而是一种悠然自得、鲜活洒脱的情思意趣。这种审美感受是悦耳悦目
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苏轼《题西林壁》诗中的“横看成岭侧成峰，远近高低各不同”，说明观景赏美要注意观赏角度
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按照国际惯例，导游人员带团乘坐任何交通工具时，都应最后一个下，第一个上，以便于照顾游客
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导游员在与游客交往时应充分尊重对方，尽力与游客保持亲密无间的关系
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导游服务是一门艺术，它集表演艺术、语言艺术和综合艺术于一身，集中体现在导游讲解之中
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处理游客个别要求的基本原则是“合理而可能”原则。“合理”和“可能”这两个条件要同时满足
【判断题】
游客要求去不对外开放的地区（或机构）参观游览，导游人员可以协助办理相关手续后，带领团队前往
【判断题】
在饭店遇到火灾时，游客需穿过有浓姻的楼层走廊，导游人员可让游客用浸湿的衣物披裹身体，快速跑过走廊
【判断题】
旅游团的游览活动结束后，游客要求延长逗留期限，一般情况下可满足其要求
【判断题】
旅游活动中若有旅游者突然生病，通常情况下由全陪及患者亲友将其送往医院，地陪则带团继续游览
【判断题】
导游人员在带团过程中应常备些药品，以备游客旅游期间患病，可以紧急给患者服用，缓解病情
【判断题】
如果发生空接事故，经过核实是旅游团(者)推迟抵达，地陪便可自行离开
【判断题】
如果已经造成误机（车、船）事故，导游人员和旅行社应该做好事故补救工作，使损失和影响减少到最低程度
【判断题】
有些旅游事故是由不可抗力造成的，因此旅游事故的发生是不可能完全杜绝的
【判断题】
如果错接发生在本社的两个旅游团之间，两名导游员又同是本社的地陪，那么就将错就错，继续接团
【判断题】
导游要有强烈的证件安全意识，必要时全陪、地陪可以替旅游者保管证件
【判断题】
某国外游客在北京的琉璃厂淘到一幅古字画，导游人员应协助其将字画打包至游客所带行李，方便托运出境
【判断题】
旅游者要求转递的物品中有食物时，导游人员应婉言拒绝，请其自行处理
【判断题】
误机（车、船）属重大事故，它不仅给旅行社带来巨大的经济损失，而且也会让旅游者蒙受经济方面还有其他方面的损失，严重影响旅行社声誉
【判断题】
一名日本游客因某个要求得不到满足而提出提前离团时，导游员可以让其自行办理分离签证及其他离团手续，所需费用由旅游者自理
【判断题】
游客提出变更旅游路线或日程时，导游人员原则上应按旅游合同执行，遇有特殊情况由领队提出时可以接受
【判断题】
半包价旅游团通常是在全包价的基础上扣除景区门票费用的一种包价形式，这种形式能更好地满足游客不同的游览要求，同时能降低旅游产品的直观价格，从而提高产品的竞争能力
【判断题】
有一名游客向导游投诉同房团友睡觉打鼾、使其无法正常休息，提出住单间，导游员请领队内部调整未成，告知游客单间房费由其本人及打鼾团友各付一半
【判断题】
文化层次较高的游客大多期待听导游讲民间传说和神话故事
【判断题】
大陆居民须持有效《大陆居民往来台湾通行证》并办理旅游签注赴台旅游
【判断题】
某韩国旅游团赴长白山旅游，由于连续阴雨天，在山顶未能如愿看到天池，游客要求更改行程，多停留一天参观，导游人员原则上应满足游客要求
【判断题】
我国“一般文物”是指在文物商店出售的1745 年以后的文物：
【判断题】
如果游客患一般疾病，导游应劝其及早就医，注意休息，不要强行游览
【判断题】
旅游团一名游客旅游期间不小心患上感冒，导游可将自己随身携带的感冒药送给游客服用
【判断题】
游客的要求不违法，不违反旅游协议，就是合理的，旅行社就应该予以满足
【判断题】
导游员在带团过程中会遭遇各种矛盾和问题，只要不是导游人员主观失误造成的问题，都无需道歉把责任揽到自己身上
【判断题】
外国旅游者在签证有效期内，可以在中国任何地区内自由旅行，但他们必须尊重当地的风俗习惯
【判断题】
由于饭店超额预订而使客人不能入住的，饭店应该主动替客人安排本地同档次或高于本饭店档次的饭店入住，所产生的费用由饭店承担
【判断题】
2014 年 8 月，民航总局规定旅客携带充电宝的额定能量是 100-160 瓦特小时
【判断题】
游客在野外或山地旅游时被黄蜂蜇伤，导游员应帮助游客轻轻挑出蜂剌，可用醋清洗伤口，因为黄蜂的毒液属于酸性毒液
【判断题】
世界三大国际航空客运联盟中总部设在美国的是星空联盟
【判断题】
按照铁路部门发布的火车票退改签规定，无论是网上订票还是窗口订票，每位旅客只能改签 2 次
推荐试题
【单选题】
“夺血者无汗”的生理基础是___
A. 肝肾同源
B. 乙类同源
C. 津血同源
D. 精血同源
E. 以上均不是
【单选题】
Q1: What does the man suggest that the woman do this weekend?___
A. Read J .K .Rowling's first book .
B. Go to buy a new Harry Potter book .
C. Watch BBC news about J .K .Rowling .
D. Take her cousin to see a new Harry Potter movie .
【单选题】
Q2: Where did J. K. Rowling come up with the idea for Harry Potter?___
A. At a cafe .
B. On a train .
C. At a cinema .
D. In a bookstore .
【单选题】
Q3: What are J. K. Rowling’s future plans?___
A. She won't write any more books .
B. She will write more magic stories .
C. She hasn't said anything about her future plans .
D. She said she would work on more serious subjects .
【单选题】
Q4: What are the two speakers mainly talking about?___
A. J.K. Rowling's secret .
B. J .K .Rowling's writing plan .
C. A new book by J .K.Rowling.
D. An interview with J .K .Rowling .
【单选题】
Q1: What happened when Stephen tried to remove a bottle of milk from the refrigerator?___
A. He broke the milk bottle .
B. He fell down on the floor .
C. He made a mess inside the refrigerator .
D. He spilled the milk over the kitchen floor .
【单选题】
Q2: What did Stephen’s mother do when she came into the kitchen？___
A. She gave him a long lecture .
B. She shouted at him in anger .
C. She enjoyed the wonderful mess .
D. She cleaned up the mess with him .
【单选题】
Q3: What did Stephen’s mother teach him later?___
A. How to do an experiment .
B. How to carry a milk bottle .
C. How to clean up spilled milk .
D. How to avoid making mistakes .
【单选题】
Q4: What did Stephen learn from this experience?___
A. Mistakes can become learning opportunities .
B. Mistakes are just like scientific experiments .
C. One should sometimes make mistakes .
D. One should try to avoid making mistakes .
【单选题】
Q1: Why is surfing the man’s favorite activity?___
A. Because he likes the sunny weather.
B. Because he wants to challenge himself .
C. Because it can help solve his sleeping problem .
D. Because it can help him forget all his troubles .
【单选题】
Q2: What is the woman going to do this weekend?___
A. To go sailing .
B. To go surfing .
C. To go to the beach .
D. To go to her nephew's .
【单选题】
Q3: What does the woman love doing?___
A. Going to visit relatives.
B. Enjoying the warm sun on the beach .
C. Building sand castles with her niece and nephew .
D. Playing in the sand and jumping in the waves .
【单选题】
Q4: What does the man remember doing with his brothers?___
A. Surfing in the sea .
B. Collecting seashells .
C. Building sand castles .
D. Jumping in the waves .
【单选题】
Q1: According to the survey, what percentage of British adults watched TV in theirfree time?___
A. 89 percent .
B. 84 percent .
C. 76 percent .
D. 71 percent .
【单选题】
Q2: Which age group would be the most likely to visit their friends and relatives?___
A. People aged 16 to 24
B. People aged 25 to 34 .
C. People aged 16 and over .
D. People aged 55 and over .
【单选题】
Q3: What does the speaker say about listening to music as a leisure activity for British people?___
A. People aged 16 to 24 preferred listening to music most .
B. It was getting more and more popular among the British people .
C. It was the third most popular activity among people aged 55 and over .
D. People aged 25 to 34 listened to music more often than those aged 16 to 24 .
【单选题】
Q4: According to the survey, how are leisure activities related to age?___
A. Older people go out to pubs more often . frequently .
B. Younger people go to the cinema less frequently.
C. Older people spend more time reading and gardening .
D. Younger people spend less time visiting friends and family .
【单选题】
Q1: Why was the girl excited?___
A. She is going to have a lot of vanilla ice cream .
B. She won the spelling competition at her school .
C. She is going to the state capital for a competition .
D. She "excellence"correctly,but others didn't .
【单选题】
Q2: What happened when the man was 13 years old?___
A. His family moved to Sacramento to settle down .
B. His family bought him a new suit and a new tie .
C. He went to Sacramento for a spelling competition .
D. He won the first prize in the state spelling competition .
【单选题】
Q3: Why did the man’s mom give him a big hug?___
A. To make him feel better after he lost the first prize .
B. To apologize for not buying him some ice cream .
C. To wish him good luck in the next competition .
D. To congratulate him on winning the first prize .
【单选题】
Q4: What color is the girl going to wear for her next competition?___
A. Red .
B. Blue .
C. Green .
D. Yellow .
【单选题】
Q1: What is this passage mainly about?___
A. Superstitions and science .
B. Tips on how to have good luck .
C. Superstitions in the United States .
D. Rational and superstitious societies .
【单选题】
Q2: According to the passage, what is considered as bad luck?___
A. Walking under a ladder .
B. Dreaming of a black cat .
C. Hanging a mirror in the house .
D. Stepping on one's own shadow .
【单选题】
Q3: Why is it considered bad luck to see a black cat crossing one’s path?___
A. Because black cats look like witches . e witches .
B. Because black cats were thought to be witches .
C. Because black cats bring seven years of bad luck .
D. Because black cats are hard to notice in darkness .
【单选题】
Q4: According to the passage, what will bring people good luck?___
A. Breaking a mirror on purpose .
B. Catching a falling leaf on one's birthday .
C. Finding a on the ground and picking it up .
D. Dreaming of blowing out the candles in one blow .
【单选题】
Q1: How long will the woman spend on her way to and from work by high-speed train?___
A. 4 hours .
B. 2 hours .
C. 1.5 hours .
D. 45 minutes .
【单选题】
Q2: When does the woman arrive back home by subway?___
A. At 8 .
B. At 7 .
C. At 6 .
D. At 5 .
【单选题】
Q3: According to the woman, in what way will the new high-speed train be a big help to her?___
A. She can either read or rest a little on the train .
B. She can read and respond to emails onthe train .
C. She can travel to many different parts of the city .
D. She can go shopping on her way home from work .
【单选题】
Q4: How will the new high-speed train affect the man?___
A. He can take the train to the old part of the city .
B. He can save a lot of money when he takes the train .
C. He can save 20 minutes to go to work with the train .
D. He can take the train to the airport instead of driving .
【单选题】
Q1: How much time on average do Americans spend on their way to work?___
A. About an hour .
B. More than an hour .
C. About half an hour .
D. More than one and a half hours .
【单选题】
Q2: What is the present situation about Americans’ commuting to work?___
A. More and more Americans spend over an hour getting to work .
B. Over 10 percent of Americans spend less than an hour getting to work .
C. Only New York people spend more than 90 minutes getting to work .
D. Over 10 percent of Americans spend more than 90 minutes getting to work .
【单选题】
Q3: Why does Steven choose to have an extreme commute?___
A. Because gas prices are not high .
B. Because the commute is not tiring .
C. Because he can attend a better school .
D. Because he can have his favorite lifestyle .
【单选题】
Q4: Which of the following is the disadvantage of long commutes?___
A. Traffic jams .
B. Expensive housing .
C. Poorer life quality .
D. A tiring and boring trip .
【单选题】
Q1: What did Katy like about Jason’s last Halloween party?___
A. She liked playing an interesting game .
B. She enjoyed seeing many of her old friends .
C. She enjoyed wearing her Halloween costume .
D. She liked the decorations in Jason's front yard .
【单选题】
Q2: What is the actual reason that Katy doesn’t want to attend Jason’s party?___
A. None of her friends likes Jason .
B. None of Jason's guests is young .
C. She wants to go to Linda's party ..
D. She went to Jason's party last year .
【单选题】
Q3: What is special about Linda’s party?___
A. The party will last four hours .
B. Six people will attend the party .
C. They will have huge bags of candy .
D. They will play a new game called "GuessWho ".
【单选题】
Q4: What will Katy do to solve her problem?___
A. Go to Jason's party .
B. Go to Linda's party .
C. Attend both Jason's and Linda's parties .
D. Celebrate Halloween with her parents .
【单选题】
Q1: What is special about this year’s Black Friday shopping?___
A. Some stores offered bigger holiday discounts .
B. Some stores provided more choices of nightlife.
C. Some stores made efforts to attract young people .
D. Some stores opened much earlier than they used to .
【单选题】
Q2: Why did some stores open at midnight on Thanksgiving night?___
A. To attract young customers .
B. To beat other stores for sale.
C. To let people sleep late the next day .
D. To keep people stay up for the night .
【单选题】
Q3: How many Black Friday shoppers were reported to go to the shops at midnight this year?___
A. 24 percent .
B. 37 percent .
C. 9.5 percent .
D. 23.5 percent .
