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【判断题】
在旅客多的地方,先示意后通行;与旅客走
A. 对
B. 错
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列队出(退)勤(乘)时,按规定线路行走,步伐一致,箱(包)在两侧。
A. 对
B. 错
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重点旅客:指老、弱、病、残、孕旅客。特殊重点旅客是指依靠辅助器具才能行动等需特殊照顾的重点旅客。
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发现吸烟行为及时劝阻,由公安部门依据《中华人民共和国治安管理处罚法》或《铁路安全管理条例》进行查处。
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乘务人员
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清洁车、售货车内外清洁,外沿安装防撞胶条,有制动装置,离人制动,停放时与墙面保持距离,不得靠近车门。
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CRH5型动车组停靠低站台时,开车后及时将翻板及辅助板指示锁复位,确认锁闭到位后,监控人员方可撤离,由随车机械师负责复检。
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办理交接时,重联时,车站与后组列车长办理交接,遇特殊情况前组需与车站办理交接时,可提前向客服调度员报告,由客服调度员通知车站做好交接准备。
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餐车上货门仅供餐车售货人员补充商品、餐料时使用,旅客可乘降。
A. 对
B. 错
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餐售人员上货完毕后,立即锁闭并与列车长共同确认锁闭状态。
A. 对
B. 错
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发现车门未锁闭或锁闭状态不良时,指派专人看守,并及时通知随车机械师处理。
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动车组列车在车门关闭后不得随意开启车门,遇特殊情况必须开启车门时,列车长须先确认列车未起动,并得到司机同意后,方可开启车门。再次关门后,通知随车机械师已关闭车门。
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B. 错
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动车组禁止加挂各型机车车辆(无动力调车时的调车机车、救援机车、无动力回送时的本务机车及回送过渡车除外),禁止编入其他列车。
A. 对
B. 错
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动车组驾驶室与旅客乘坐席间的门须锁闭。
A. 对
B. 错
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始发开车后,播报“开车后通告”(含开车后一报),手动播报。
A. 对
B. 错
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终到站前“二报”播完后,播报“终到前音乐”,手动播放。
A. 对
B. 错
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动车组列车给水原则:当日第一趟车始发时应辆辆满水。
A. 对
B. 错
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动车组列车给水原则:在给水站停时8分钟及以上时,辆辆满水;停时6~8分钟,辆辆补水;停时4~5分钟,重点车厢补水。
A. 对
B. 错
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动车组列车随车不增设台账,列车长应利用既有乘务日志本(册)做好上水情况记录,退乘后回单位填报《沿途给水情况记录薄》。
A. 对
B. 错
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动车组列车保洁质量考核实行百分制,考核划分为三个等级:80分及其以上,按本合同规定单价进行清算;70—84分每少1分扣除1%清算;70分以下为不合格,
A. 对
B. 错
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动车组运行中,除司机换乘和随车机械师处理故障外,任何人不得进出司机室。
A. 对
B. 错
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动车组有关工作人员可以通过客室进入司机室端茶、送水、送饭等与安全行车无关事项。
A. 对
B. 错
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动车组始发巡视检查后,除随车机械师正常巡视及司机轮休外,乘警也可进入重联端和非主控端司机室。
A. 对
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铁路电子客票是以电子数据形式体现的铁路旅客运输合同,与纸质车票具有同等法律效力。
A. 对
B. 错
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一张有效身份证件同一乘车日期同一车次只能购买一张车票。
A. 对
B. 错
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铁路电子客票不可以在12306.cn网站或车站售票窗口办理改签、退票手续。
A. 对
B. 错
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旅客在12306.cn网站购票后,已经换取纸质车票的,只能在车站办理改签、退票手续。
A. 对
B. 错
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在车站售票窗口办理铁路电子客票改签后,出具购票信息。
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办理的挂失补新车票发售后,原车票仍有效。
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办理的挂失补新车票不能改签,但可以退票;退票时按规定核收补票的手续费。
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办理的挂失补新车票退票后,原车票效力失效。
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票、证、人不一致的,交公安、客运部门按有关规定处理。
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B. 错
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动车组一旦发生脱线事故,起复方法:原则上首先将动车组各车辆分离,将未脱轨的车辆拉走,再根据动车组的脱轨情况采用拉复、顶复或吊复的方法进行起复救援。
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遇大到暴雪的天气属于沈阳铁路局高速铁路除雪预报预警黄色冰雪预警。
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《铁路客运站车厕所环境卫生管理暂行办法》中,厕所垃圾桶要达到内无积渍、积垢、积水,外壁无污渍、积垢。
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B. 错
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《铁路客运站车厕所环境卫生管理暂行办法》中,厕所地面整洁,无泥印、无杂物。
A. 对
B. 错
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各单位使用人员应按有关规定用语使用无线电设备(电台),只允许使用无线电设备(电台)谈论与本职工作相关的事。
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动车组频道设置中,频道2的频率为457.950MHZ,
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GSM-R数据是指GSM-R网络正常运行或实现GSM-R通信业务,只需在网络上制作的各类数据或参数。
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PIS系统旅行信息显示功能分为车内信息显示和车外信息显示。
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客运乘务员应加强爱车宣传,指导旅客正确使用座椅音频控制面板等设备,并加强巡视检查,防止设备人为损坏。
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B. 错
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【单选题】
1:手机银行客户自助签约账户数量___。
A. 3
B. 5
C. 6
D. 不受限
【单选题】
2:手机银行贴膜卡通过什么渠道实现银行业务的操作___
A. 加密短信
B. 网络
C. 以上皆可
【单选题】
3:客户如何开通手机银行贴膜卡业务?___
A. 银行柜面办理
B. 客户网上自行下载办理
C. 以上两种方法都可以
【单选题】
4:手机贴膜卡的初始密码是___。
A. 123456
B. 456789
C. 111111
D. 000000
【单选题】
5:手机贴膜卡收取的短信费是多少___元。
A. 0.2
B. 0.1
C. 0.15
D. 0.25
【单选题】
6:手机银行支付时产生的费用是什么?___
A. 网络流量费
B. 手机话费
C. 不产生费用
【单选题】
7:贴膜卡是通过什么渠道来实现银行业务功能___
A. 网络
B. 加密短信
C. 蓝牙
D. 红外线
【单选题】
1:___负责特约商户资料的审核 报送和保管,负责特约商户的日常管理 结算资金的监控分析,负责布放POS机具和对POS机具的检查 维护 监控。
A. 收单业务员
B. 客户经理岗
C. 信息管理岗
D. 风险专管员
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