【单选题】
___ I'd like to place an order please.
A. Can I help you?
B. I can help you.
C. What are you doing?
D. Why are you doing?
查看试卷，进入试卷练习
微信扫一扫，开始刷题
相关试题
【单选题】
- Do you know the girl over there?___
A. How can I know?
B. Yes, I remember it now.
C. It's Sam, my teacher's daughter.
D. She is a good girl.
【单选题】
- Shall we go out for dinner tonight?____
A. No, you can't.
B. Yes, please.
C. Thank you, I don't want to.
D. Sorry, I have a report to finish.
【单选题】
- I think the reference book（参考书）is very helpful.____
A. Good idea.
B. So do I.
C. With pleasure.
D. No problem.
【单选题】
- I wish you success in your career.____
A. You are welcome.
B. I think so.
C. Yes, please.
D. The same to you.
【单选题】
- Would you like to come over tonight?____
A. Yes, last night.
B. Yes, over there.
C. Sure, I'd love to.
D. Yeah, I liked it too.
【单选题】
- How do I transfer calls? ____
A. Do as you like.
B. It is a bit difficult.
C. Let me show you.
D. Not at all.
【单选题】
- Thanks for inviting me, John, but I've already made other plans. ____. Maybe another time.
A. I hope you enjoy it
B. That's good
C. Oh! I'm sorry to hear that
D. Great! I really had a good time
【单选题】
- Thanks for the lovely party and the delicious food. ____
A. No, thanks.
B. Never mind.
C. Thank you for coming.D.That's all right.
【单选题】
- Why didn't you tell me? ____
A. Sorry, I forgot.
B. I'm sorry you should wait.
C. I don't know.
D. I'd love to.
【单选题】
- What do you plan to do after the exam? ____ How about you?
A. I hate taking exams.
B. I like making plans.
C. Nothing special.
D. I've changed my mind.
【单选题】
- Tom told me that you collect stamps. ____
A. What do you mean?
B. I don't think so.
C. Why did he tell you?
D. Yes, I do. Do you?
【单选题】
- This is a challenging job. Who wants it？____
A. I'll take it.
B. It's a good idea.
C. You bet!
D. No sweat!
【单选题】
- I'm taking my driving test tomorrow. ___!
A. Cheers
B. Good luck
C. Come on
D. Congratulations
【单选题】
- ABC Company, may I help you? ____
A. I am Jack. May I speak to Miss Jenny?
B. This is Jack speaking. May I speak to Miss Jenny?
C. This is Jack speaking. Can I find Miss Jenny?
D. I am Jack. Can I find Miss Jenny?
【单选题】
- You have won the football game. Congratulations! ____
A. We are really lucky.
B. No one else could do it.
C. Oh, not really.
D. It's nice of you to say so.
【单选题】
- Excuse me, when will the 17:15 train arrive____
A. I don't tell you.
B. It's been delayed one hour.
C. You have to be patient.
D. Don't ask me.
【单选题】
- Is John there?____
A. Speaking.
B. I'm not Mary.
C. Who are you?
D. Mary is well today.
【单选题】
- Would you like to join us for Sunday dinner____
A. It's nice of you to invite me.
B. How about the food?
C. I like onion soup.
D. I'm sorry I missed the fun last time.
【单选题】
- Could you tell me where the nearest parking lot is?____
A. Don't ask me.
B. Parking is very difficult.
C. Sorry, I'm a stranger here.
D. Sorry, you can't park here.
【单选题】
- Sorry, ___
A. here you are.
B. take it.
C. it's taken.
D. never mind.
【单选题】
－What's this in English? ____
A. It's a map.
B. That is a map.
C. Yes, it's a map.
D. No, it isn't.
【单选题】
- I hear you got through your exam. Congratulations!____
A. No. I didn't do well enough.
B. Who told you that?
C. Thanks.
D. Yes, I got a good mark.
【单选题】
- Don't forget to come to my party this evening!___
A. I can't.
B. I won't.
C. I don't.
D. I will.
【单选题】
- Jim, please don't put your head out of the window on the bus. It's dangerous!___
A. Good idea.
B. Sorry, I won't do it again.
C. It doesn't matter.
D. It's good.
【单选题】
-How about going fishing?___, I have no patience for that.
A. Excuse me
B. Sorry
C. Pardon
D. Apologize
【单选题】
- Thanks for the lovely and delicious food______.
A. No thanks
B. Never mind
C. All right
D. My pleasure
【单选题】
－ Haven't seen you for ages. Let's have a get-together next week._____
A. Great idea.
B. Welcome!
C. Yes, of course.
D. No, thanks.
【单选题】
- Do you mind if I switch off the radio? ______. Go ahead.
A. Never mind
B. No way
C. No, not at all
D. No, you'd better not
【单选题】
- Could I use your bike for a moment? ___
A. It's well.
B. It doesn't matter.
C. By all means.
D. I have no idea.
【单选题】
-How do you like the story?_______.
A. I'd like to read it
B. I like it very much
C. fine, thank you
D. It's very interesting
【单选题】
- I'll sorry to trouble you.______.
A. Don't say so
B. OK
C. It doesn't matter
D. That's fight
【单选题】
- We ordered 20 boxes of your products, but we have only got 19. - ____
A. You do not have to.
B. It does not matter.
C. We will send another tomorrow.
D. Nothing serious.
【单选题】
--Will you please give the note to him? _________.
A. Certainly, I'll give it to him
B. No, please not
C. Sorry, I don't
D. Yes, please do
【单选题】
- Thank you ever so much for your lovely gift____
A. Never mind
B. I'm glad you like it.
C. Please don't say so.
D. No, It's not so good.
【单选题】
- I'd like to invite you to dinner this Saturday, Mr. Smith.____
A. Oh, no. let's not.
B. I'd rather stay at home.
C. I'm sorry, but I have other plans.
D. Oh, no. That'll be too much trouble.
【单选题】
- Could you please open the window?____
A. I can't.
B. Go ahead.
C. Sure.
D. It's really very kind.
【单选题】
- Do you think I can borrow your bike for a few hours?____
A. I'm afraid you can.
B. I'm sorry, but I really need it this afternoon.
C. Yes, I don't think so.
D. I'll think about it later.
【单选题】
- Thank you very much for the dictionary you sent me.____
A. No thanks.
B. I'm glad you like it.
C. Please don't say so.
D. No, it's not so good.
【单选题】
- How do you like the movie we saw yesterday?____
A. You are welcome.
B. How about you?
C. I've never seen a better movie than it.
D. It is very expensive.
【单选题】
- What do you think of your new teacher____
A. He came to teach us last week.
B. He teaches us English.
C. He has two children.
D. He is very nice.
推荐试题
【单选题】
据研究，一个人一生中90%的学习是在工作中实现的。 ___
【单选题】
华为，中华有为，是中国的骄傲，可以看作是中华民族的。___
【单选题】
贫穷的本质并不在于没钱，贫穷的本质是一种生活状态，如何打破这种“贫穷的死循环”（ ）。___
【单选题】
只知“穷忙”而不知抬头看路，整日辛劳却得不到同等回报，职场打拼多年却难见出头之日；为人力。也称为职场菜鸟。___
【单选题】
在职场中，学有所长能为人所用，并能体现和实现自身的价值，才能真正称之为“人才”。___
【单选题】
国外有研究报告，（ ）岁创业远比二三十岁创业更加成熟，更容易成功。___
【单选题】
国家电网供电服务热线是。___
A. 95598
B. 95596
C. 95958
D. 96958
【单选题】
下列对投诉的描述正确的是。___
A. 投诉对我们是一种威胁。
B. 投诉是对顾客的基本权利，应尊重它、面对它。
C. 对待客户投诉应采取回避和冷处理。
D. 客户投诉的最佳处理方式是战胜客户，要不然就损失了公司的利益。
【单选题】
优质服务不包括。___
A. 优质的服务意识
B. 精湛的服务技能
C. 规范服务操作
D. 无偿的服务
【单选题】
面对顾客投诉，错误的做法是。___
A. 争取客户信任
B. 赢得顾客的认同
C. 展现品牌的积极形象
D. 什么都不做
【单选题】
当客户对服务态度不满,从心理层面上来说,是求( )的心理?___
A. 求尊重心理
B. 求发泄心理
C. 求兑现心理
D. 求同情心理
【单选题】
握手时应该把握的原则是。___
A. 交叉握手
B. 带着手套
C. 握手要看着对方眼睛
D. 握手越久越热情
【单选题】
正确的坐姿是。___
A. 可以适当抖腿
B. 不深不浅座位三分之一
C. 上身端正挺直
D. 放松舒适
【单选题】
正确的站姿是。___
A. 抬头挺胸
B. 耸肩
C. 身躯歪斜
D. 腹部松弛
【单选题】
因地制宜设置供电所，原则上按照几个乡镇，不含城区街道办，设置供电所。___
【单选题】
（ ）是对某岗位从事工作内容、工作职权、工作责任的具体描述，以条目形式分项表述。___
A. :工作职责
B. :岗位职责
C. :岗位分析
D. :岗位名称
【单选题】
管理定员或实际配置不足几人，不能设置职能部门。___
【单选题】
常设机构的规格由高到低排序，以下哪个排序正确：___
A. : 处级、局级、科级、股级建制
B. : 局级、处级、科级、股级建制
C. : 处级、局级、股级、科级建制
D. :局级、科级、处级、股级建制
【多选题】
襄阳电网按供电区域类型划分，分为___。
A. A类供电区
B. B类供电区
C. C类供电区
D. D类供电区
E. E类供电区
【多选题】
规划设计导则规定，10千伏线路允许使用电缆区域为“三跨一出”路段，包括。___
A. 变电站出口500米区域
B. 城市主干道
C. 高速公路
D. 铁路路段
E. 大型建筑房屋
【多选题】
容载比是配电网规划的重要宏观性指标，配电网规划应保证合理的容载比。容载比是某一供电区域，变电设备总容量（kVA）与对应的总负荷（kW）的比值。影响容载比的因素。___
A. 负荷分散系数
B. 平均功率因数
C. 变压器负载率
D. GDP增长率
E. 变电站建设型式
【多选题】
配电网网格化规划是未来配电网规划的主要方向，供电单元主要在哪些方面应用。___
A. 规划设计
B. 运行建设
C. 电网调度
D. 营销服务
E. 办公协同
【多选题】
二八法则是指：最重要的只占其中一小部分，约 ，其余 尽管是多数，却是次要的。___
A. 20%
B. 40%
C. 50%
D. 80%
【多选题】
人类成长的三个阶段分别是 。___
A. 依赖期
B. 独立期
C. 互赖期
D. 合作期
【多选题】
７、以下哪些是投资情感账户的方式 。___
A. 理解他人
B. 注意小节
C. 信守承诺
D. 明确期望
【多选题】
８、 个人领域成功的三个习惯。___
A. 积极主动
B. 以始为终
C. 要事第一
D. 知彼解已
【多选题】
６、国家电网公司宗旨是 。___
A. 服务党和国家工作大局
B. 服务电力客户
C. 服务发电企业
D. 服务经济社会发展
【多选题】
工匠精神锤炼管理工序，苦练细节工，主要包括：___
【多选题】
干中学、学中干的五个基本方法是:___
A. 行动学习；
B. 分享学习；
C. 向身边的人学习；
D. 向成功和失败学习；
E. 动态变化学习
【多选题】
学员学习的收获主要包括。___
A. 获得知识；
B. 提升能力；
C. 拓展思维
【多选题】
工作的收获主要有：___
A. 良好的薪酬；
B. 广泛的人脉资源；
C. 丰富的工作经验；
D. 宝贵的成长经历；
E. 健康的积极心态。
【多选题】
接待五声包括哪五声。___
A. 来有迎声
B. 去有送声
C. 问有答声
D. 麻烦有致歉
E. 协助有致谢
【多选题】
供电营业厅的服务功能包括。___
A. 业务办理
B. 收费
C. 告示
D. 引导
E. 洽淡
