【单选题】
《总公司服务质量规范》中规定，女性可双手四指并拢，交叉相握，右手叠放在左手之上，自然垂于腹前；左脚靠在右脚内侧，夹角为45°呈“___”字形。
查看试卷，进入试卷练习
微信扫一扫，开始刷题
相关试题
【单选题】
《铁路旅客运输规程》规定，对不可分拆的整件超重、超大物品，动物，按该件全部重量补收上车站至下车站___。
A. 一类包裹运费
B. 二类包裹运费
C. 三类包裹运费
D. 四类包裹运费
【单选题】
《铁路旅客运输规程》规定，发售需要中转换车的加快票的中转站，还必须是有___的车站。
A. 普快始发
B. 特快始发
C. 同等级快车经过
D. 同等级快车始发
【单选题】
《铁路旅客运输规程》中规定，空调列车因空调设备故障在运行过程中不能修复时，应退还___。
A. 已收与已乘区间空调票价差额
B. 未使用区间的空调票价
C. 全程空调票价
D. 已乘与未乘区间空调票价差额
【单选题】
《铁路旅客运输办理细则》规定,学生超过减价优待证上记载的区间乘车应如何处理？___
A. 对超过区间按一般旅客办理，核收全价
B. 对超过区间按学生票办理，核收半价
C. ,对全部乘车区间补收全价票价与学生票票价的差，核收手续费
D. 对超过区间按减价不符办理，核收全价并加收应补票价的50%票款
【单选题】
《总公司服务质量规范》中规定，通风系统作用良好，车内空气清新，质量符合国家标准。始发前对车厢进行预冷、预热，空调温度调节适宜，体感舒适，原则上保持夏季___。
A. 18℃～20℃
B. 18℃～22℃
C. 26℃～28℃
D. 24℃～28℃
【单选题】
《铁路旅客运输办理细则》规定，可以使用使用学生证的学校不包括___。
A. 电视大学
B. 铁路中学
C. 军事院校
D. 中专
【单选题】
《铁路旅客运输办理细则》规定，车站在编制旅客日计划时应优先安排___。
A. 重点旅客
B. 特殊重点旅客
C. 团体旅客乘车
D. 有特殊需求的旅客
【单选题】
《总公司服务质量规范》中规定，通过图形符号、电子显示、广播、视频、服务指南等方式宣传旅客运输服务信息，引导旅客___服务。
【单选题】
《铁路旅客运输办理细则》规定，旅客要求变径，符合使用原票乘车的规定时，可在原票背面注明___，加盖站名戳或列车长名章，凭原票乘车。
A. ×年×月×日绕道××站线乘车
B. 因××绕道××站线乘车
C. 变更经由×站线，持原票有效
D. 变更经由××站
【单选题】
《铁路旅客运输办理细则》规定,分乘与旅行变更同时发生时，按___核收一次手续费。
A. 变更人数
B. 分票张数
C. 其中最高
D. 其中最低
【单选题】
《总公司服务质量规范》中规定，发生人身伤害或突发疾病时，积极采取救助措施，按规定办理站车交接，客运乘务员不下车参与处理。必要时可请求在___临时停车处理。
A. 前方所在地有医疗条件的车站
B. 前方县、市三等以上车站
C. 最近前方停车站
D. 前方客运营业站
【单选题】
《铁路旅客运输办理细则》规定，___车站应设携带品暂存处。
A. 客流量较大的
B. 二等及其以上
C. 有快车始发的
D. 三等及其以上
【单选题】
《铁路旅客运输办理细则》规定，对违章携带的物品补收运费时，一律填写___。
A. 包裹票
B. 客运记录
C. 行李票
D. 客运运价杂费收据
【单选题】
为保障旅客出行安全，乘坐同一趟列车时间超过___小时的，需与具备照看导盲犬能力的成年人同行。
【单选题】
携带导盲犬的旅客在进站、乘车时，出示以下证件：购票时所使用的有效身份证件、___、导盲犬工作证、动物健康免疫证明。
A. 学生证
B. 军官证
C. 驾驶证
D. 残疾人证
【判断题】
国家铁路的旅客票价不足角的尾数按四舍五入处理。
【判断题】
《全国铁路通用乘车证》为记名式，由中国铁路总公司统一制发，加盖中国铁路总公司印章，使用时必须同时出示使用者本人工作证方为有效。
【判断题】
《中国铁路免费乘车证》使用人员：国务院铁路主管部门邀请的其他政府部门和新闻单位检查铁路工作。
【判断题】
动车组列车长从事列车乘务工作满2年。列车值班员从事列车乘务工作满1年。
【判断题】
向旅客免费供餐的食品应为带包装的面包、火腿肠等不易撒落的食品，原则上不得提供方便面、盒饭等食品。
【判断题】
“D”字头跨局动车组列车应当为特、一等座旅客提供饮品、小食品等免费服务，全程提供送水服务。
【判断题】
CRH5A型动车组列车可实现单节车厢打开全列客室灯的功能，同时也能实现单节车厢操作关闭全列客室灯的功能。
【判断题】
CRH5A型动车组运行途中车门翻板未锁闭到位，车门指示灯是红灯闪烁。
【判断题】
动车组列车换乘广播播放时机是在二报广播之后自动播放。
【判断题】
动车组重联运行时，由两组列车长互相确认旅客乘降情况后，运行前方后组的列车长负责通知司机或机械师。
【判断题】
动车组列车始发前，列车长的手持电台均应设置在频道1（CH1）与随车机械师、乘务员或司机进行通话联络。
【判断题】
盒饭以热链为主，冷链为辅，常温链仅做应急备用，有清真餐食。
【判断题】
动车组各部位均不得吸烟。列车乘务员发现旅客吸烟应予以制止。
【判断题】
《外宾乘车证》执行日期：自2017年3月1日起施行。
【判断题】
添（登）乘人员持《添（登）乘证》进入动车组司机室前必须先经随车机械师验证审核后，方可进入司机室
【判断题】
380BG型动车组司机通过司机登乘门换乘。
【判断题】
动车组列车防护网应按着全列车门数量配备。
【判断题】
铁器、锐器、易碎品、杆状物品及重物等放在席位下面或大件行李存放处。
【判断题】
衣帽钩仅限挂衣帽、服饰、小背包等轻质物品。
【判断题】
商务座车提供小毛巾,就餐时提供餐巾纸、牙签。
【判断题】
商务座车饮品有茶水、饮料,品种不少于6 种,茶水全程供应。
推荐试题
【单选题】
Measures have been taken to ensure that no student will have to ___ of college for economic reasons.
A. lay out
B. cancel out
C. drop out
D. stand out
【单选题】
Stress that is not treated can lead to significant medical illnesses, which ___ can lead to greater stress and even depression (抑郁症).
A. after all
B. in turn
C. on the contrary
D. at least
【单选题】
Narcissism (自恋) has its benefits in terms of self-belief and confidence, but it also tends to be ___ risky decision-making.
A. associated with
B. contrasted with
C. reserved for
D. relieved of
【单选题】
When Tom saw his doctor again, she suggested that maybe a more substantial lunch, like a sandwich, might ___ his desire to have snacks in the afternoon.
A. count on
B. cut back on
C. hold on to
D. contribute to
【单选题】
You shouldn’t ___ – let your children make their own decisions.
A. interact
B. abuse
C. startle
D. interfere
【单选题】
This is a huge and difficult project and if you take it up, you ___ many difficulties.
A. like to encounter
B. like encountering
C. are likely to encounter
D. are like to encounter
【单选题】
The ability to live for a long time without water is characteristic ___ the camel.
A. of
B. for
C. about
D. in
【单选题】
Rising sales is a good ___ that this product is well received in the market.
A. response
B. convention
C. indication
D. Influence
【单选题】
When tourists travel abroad, they are sometimes ___ by the local people because the tourists don’t know the real value of products.
A. turned in
B. given chase
C. wrapped up
D. ripped off
【单选题】
The professor’s lecture ___ the capacity of his young audience. They all looked puzzled at him.
A. pointed out
B. went beyond
C. contributed to
D. kept off
【单选题】
We must ___ on the amount of time we use on this project.
A. cut both ways
B. cut in line
C. cut off
D. cut down
【单选题】
We have to be very patient with this experiment. It will take time for some effects to ___ clearly.
A. build up
B. break up
C. clear up
D. show up
【单选题】
Perhaps there is a(n) ___ of truth in both theories, but few of us would ever have the opportunity to find out.
A. lump
B. substance
C. section
D. element
【单选题】
Be careful when you get along with her because she is known for her short ___.
A. temper
B. emotion
C. mood
D. feeling
【单选题】
It seems that wearing less formal clothing to school and work is becoming a(n) ___.
A. trend
B. campaign
C. goal
D. occurrence
【单选题】
You cannot correct children’s bad behavior simply with a (n) ___ or two on the hand or face.
A. slap
B. smash
C. slam
D. strike
【单选题】
Our investigations (调查) ___ something very surprising – many of the employees are underpaid and work overtime all the time.
A. reveal
B. bump
C. rip
D. frustrate
【单选题】
She was James’s faithful assistant, in whom he could have ___ confidence.
A. essential
B. automatic
C. ultimate
D. absolute
【单选题】
If you visit this website, you can ___ the categories to find information about all the universities in that area.
A. observe
B. browse
C. glance
D. look
【单选题】
Making New Year’s resolutions (计划) is a custom that still ___ in this country.
A. prevails
B. attaches
C. descends
D. launches
【单选题】
The military officers were more ___ about their own victory and therefore more willing to predict their enemy’s defeat.
A. appropriate
B. ignorant
C. negative
D. optimistic
【单选题】
___ is no doubt that overwork and much worry caused his illness.
A. It
B. There
C. Here
D. This
【单选题】
___ a day goes by that I don’t receive dozens of junk mails in my email box.
A. None
B. Usually
C. Nearly
D. Hardly
【单选题】
Please trust me. Try this new method ___.
A. you feel very relaxed
B. and you feel very relaxed
C. you will feel very relaxed
D. and you will feel very relaxed
【单选题】
John said Mom was coming back tomorrow, not next week. If this is the ___, we’ll all have to clean the house thoroughly.
A. point
B. norm
C. question
D. case
【单选题】
It is far too late for you to go out and play football, ___ the fact that it’s raining.
A. no doubt
B. despite
C. given
D. not to mention
【单选题】
However, under no circumstances should we ___ our achievements, nor should we regard our accomplishments as unimportant.
A. present
B. perceive
C. exemplify
D. exaggerate
【单选题】
Jane picked up a magazine from the bookshelf and started reading here and there ___.
A. accurately
B. randomly
C. emotionally
D. continually
【单选题】
In many Middle Eastern cultures a deadline is taken as a(n) ___, and such terms should not appear in a purchase contract with businessmen from these countries.
A. target
B. favor
C. honor
D. insult
【单选题】
He is by no means a(n) ___ man. On the contrary, he always departs from customs.
A. disgraceful
B. sophisticated
C. traditional
D. intelligent
【单选题】
Although the nuclear radiation problems remain unsolved, the government’s emphasis has been ___ from coal to nuclear.
A. intended
B. defined
C. attached
D. switched
【单选题】
The psychologist doesn’t say directly, but seems to ___ that emotional maturity and self-stimulation are the key elements for success.
A. inquire
B. imply
C. refer
D. confront
【单选题】
The top floors of a building collapsed, trapping a construction worker in the rubble (瓦砾), but he was ___ and could talk to rescuers.
A. reasonable
B. rational
C. innocent
D. conscious
【单选题】
After ___ research by the local government, officials confidently stated that this area of the sea was much safer than before.
A. extensive
B. durable
C. partial
D. extreme
【单选题】
As the world is becoming global, it is increasingly important that countries work together to ___ international trade.
A. soar
B. rise
C. facilitate
D. prompt
【单选题】
As the technology develops, it is probable that electronic books will start to ___ paper books in the near future.
A. ban
B. exchange
C. employ
D. replace
【单选题】
The man was sentenced to 10 years in prison after he was accused of ___ a senior bank official.
A. bribing
B. frustrating
C. chasing
D. eliminating
【单选题】
Youngsters who drink and smoke, and are often absent from school are far more likely to be ___ from school.
A. forbidden
B. induced
C. expelled
D. disobeyed
【单选题】
大学生适应新的学习、生活环境，很重要的一点就是___。
A. 勇于尝试，不怕失败
B. 培养优良学风
C. 培养和提高独立生活能力
D. 培养自信心。
【单选题】
创新学习是一种以___为基础，采取创造性方法，积极追求创造性成果的学习。
A. 奇思异想
B. 瞬间顿悟
C. 求真务实
D. 求新求变
