【单选题】
服务类工单指客户对银行产品、服务质量、硬件设施不满，服务类工单应于（）个工作日内作出处理并完成回访，当天（）时以后接收的工单，系统处理日期延长一天，双休及法定节假日顺延。___
A. 1，18
B. 2，17
C. 3，17
D. 5，18
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相关试题
【单选题】
建议表扬类工单应于___个工作日内做出处理并完成回访，并对客户满意的产品或体验服务做好记录，回复内容包括建议内容是否采纳，对被表扬人员是否有实质性奖励等要素。
【单选题】
疑难类工单应于___个工作日内作出处理并完成回访
【单选题】
客户表达购买意向时，客户（理财）经理按规定对客户进行必要、客观、真实的（） 、风险认知和风险承受能力等相关内容测试，并得到客户本人（） 确认，确保将合适的产品和服务提供给合适的客户。___
A. 风险爱好，书面
B. 风险偏好，口头
C. 风险偏好，口头
D. 风险偏好，书面
【单选题】
坚持___的服务原则，在客户办理业务过程中，始终关注客户业务办理的情况和进程。
A. 首问负责制
B. 先外后内
C. 先内后外
D. 先急后缓
【单选题】
在处理投诉中,关于补偿性的主动服务，说法错误的是___
A. 为客户提供费率的优惠、赠送礼品或与客户建立个人交往等
B. 在情感上给客户的一种弥补和安抚
C. 只用于银行对客户的伤害或给客户造成的损失是无法改正或补偿的时候
D. 可以代替整个预期的服务
【单选题】
有下列哪种行为，应给予开除处分___
A. 设置账外账
B. 现金出纳业务没有做到日清日结
C. 未按规定处理长短款
D. 违反规定擅自增加、取消金融服务收费项目
【单选题】
储蓄业务人员之间进行交接时未作交接登记，或违反规定调剂现金、储蓄重要单证的，给予警告至记过处分；后果或情节严重的，给予___处分
A. 开除
B. 记大过至开除
C. 降级至开除
D. 降级至撤职
【单选题】
本规定所称从重处理，是指在规定的处理幅度以内按___处理
A. 上追两级
B. 上追一级
C. 上限
D. 下限
【单选题】
员工违反廉洁从业规定,收受各种名义的回扣、礼金、礼品、有价证券、手续费的，应当给予___处分，后果或情节严重的，给予开除处分
A. 通报批评至警告
B. 警告至记过
C. 记过至记大过
D. 记过至撤职
【单选题】
受到记过处分的，从处分决定下达次月起按当年绩效考核工资标准扣发___
A. 1个月的绩效工资
B. 2个月的绩效工资
C. 3个月的绩效工资
D. 6个月的绩效工资
【单选题】
违反ATM管理规定，违反ATM密码、钥匙管理使用规定的，给予有关责任人员___处分；后果或情节严重的，给予记大过至开除处分
A. 通报批评至警告
B. 警告至记大过
C. 警告至记过
D. 记过至撤职
【单选题】
违反现金收付、整点、票币兑换及现金调拨规定进行业务操作的，给予有关责任人员___处分；后果或情节严重的，给予记大过至开除处分。
A. 罚款
B. 通报批评
C. 警告至记过
D. 诫勉谈话
【单选题】
处分期间发生新的违规行为，加重处理，处分期为___
A. 原处分期尚未执行的期限与新处分期限之和
B. 原处分期尚未执行的期限
C. 新处分期限
D. 原处分期尚未执行的期限或新处分期限
【单选题】
受到开除处分或辞退的员工，同时___，所在单位按规定办理档案和社会保险关系的转移手续。
A. 留用察看
B. 留用察看1年
C. 留用察看2年
D. 解除劳动合同
【单选题】
“重大责任事故”其中包括：一人死亡或三人重伤，或造成___损失责任事故的
A. 20万元以上（含）
B. 30万元以上（含）
C. 50万元以上（含）
D. 100万元以上（含）
【单选题】
扣减绩效收入，每人每次原则上不得超过相当于本人___。赔偿经济损失金额不得超出实际风险或损失金额。责任人全额赔偿后又挽回损失的，超出实际损失部分退还有关赔偿责任人。
A. 3个月的绩效工资
B. 6个月的绩效工资
C. 一年的绩效工资
D. 二年的绩效工资
【单选题】
违反反洗钱管理规定，对大额交易应报告未报告或对可疑交易未尽职调查的，给予有关责任人员___处分；后果或情节严重的，给予记大过至开除处分。
A. 警告至记过
B. 记过至撤职
C. 记大过至开除
D. 警告至记大过
【单选题】
未按规定查库或查库流于形式的，后果或情节严重的，给予___处分
A. 记过
B. 记大过
C. 记大过至开除
D. 开除
【单选题】
无正当理由拒不服从组织分配、调动或岗位交流决定的，给予___处分；情节或后果严重的，给予降级至撤职处分。
A. 记过
B. 记大过
C. 警告至记大过
D. 记大过至开除
【单选题】
不履行或不正确履行职责，致使农信社受到司法机关或银行监管、审计、税务等行政机关处罚的，给予有关责任人员___处分。
A. 记过
B. 记过至撤职
C. 记大过至开除
D. 警告至记大过
【单选题】
商业银行应当根据募集方式的不同，将理财产品分为（）理财产品和（）理财产品。___
A. 个人、对公
B. 个人、定制
C. 公募、私募
D. 公开、非公开
【单选题】
公募理财产品是指商业银行面向（）公开发行的理财产品，公开发行认定的标准包括向（）募集资金、或向特定对象募集资金累计超过（）人，以及法律、行政法规规定的其他情形。___
A. 不特定社会公众、不特定对象、200
B. 不特定社会公众、不特定对象、100
C. 不特定社会公众、不特定对象、150
D. 不特定社会公众、不特定对象、300
【单选题】
目前联社发行的预期收益型一般个人理财产品属于（）理财产品，私人银行专属理财产品及机构理财产品属于（）。___
A. 个人、定制
B. 个人、私募
C. 公募、私募
D. 公募、定制
【单选题】
基金与银行理财产品的比较，有误的是___。
A. 从投资范围来看，银行理财产品的投资领域更为宽广
B.
C. 银行理财产品的流动性相对较高
D. 银行理财产品投资门槛通常较高，限制了资金较少的投资者
E. 银行理财产品信息披露程度一般不如基金
【单选题】
以下不属于理财产品风险揭示书必须包含的内容是___。
A. 理财非存款、产品有风向、投资需谨慎
B. 理财产品的类型、期限、风险评级结果
C. 投资者风险承受能力评级
D. 第三方专业机构出具的评价结果
【单选题】
商业银行销售理财产品，应遵循___原则。
A. 成本可算
B. 风险可控
C. 风险匹配
D. 信息充分披露
【单选题】
下列选项中，___不属于个人理财业务风险管理中的主要风险。
A. 操作风险
B. 信用风险
C. 管理风险
D. 市场风险
【单选题】
对于风险评估过期的机构投资者，不属于理财办理流程的是___。
A. 投资者填写风险评估问卷、投资者理财风险等级修改
B. 投资者签约
C. 投资者填写转账支票
D. 通过4700进行理财认购交易，同时做双录
【单选题】
商业银行从事理财产品销售，下列行为没有违反《商业银行理财产品销售管理办法》的是___。
A. 通过电视、电台渠道对具体理财产品进行宣传
B. 通过电话、短信开展理财产品宣传
C. 销售人员代替投资者签署文件
D. 将理财产品与其他产品进行捆绑销售
【单选题】
根据《商业银行理财产品销售管理办法》，理财产品销售文件不包括___。
A. 理财产品销售协议书
B. 理财产品说明书
C. 理财产品宣传页
D. 风险揭示书
【单选题】
商业银行发行的封闭式理财产品的期限不得低于___天。
【单选题】
商业银行下列行为不正确的是：___
A. 商业银行应当建立健全销售人员资格考核、继续培训、跟踪评价等管理制度
B. 商业银行采用销售人员采用以销售业绩作为单一的考核和奖励指标的考核方法
C. 商业银行对65岁（含）的投资者进行风险承受能力评估时，应当充分考虑投资者年龄、相关投资经验等因素。
D. 商业银行应当定期或不定期地采用当面或网上银行方式对投资者进行风险承受能力持续评估。
【单选题】
经办人需要提醒购买理财产品投资者一旦购买，认购资金进入___状态，并且在产品成立日直接扣款，不再提醒。
【单选题】
自___起，河南省全面实施取消企业银行账户许可。
A. 43521
B. 43616
C. 43626
D. 43646
【单选题】
企业开立___时，需要先通过人民币银行结算账户管理系统审核存款账户的唯一性，未通过唯一性审核的不得为其开立。
A. 基本存款账户
B. 专用存款账户
C. 临时存款账户
D. 一般存款账户
【单选题】
企业申请开立基本存款账户时，银行应当向___核实企业开户意愿，并留存相关工作记录。
A. 单位法定代表人或单位负责人
B. 单位实际控制人
C. 单位财务总监
D. 单位收益所有人
【单选题】
企业开立结算账户，自___可以办理资金收付业务。
A. 启用后
B. 启用后三个工作日后
C. 开立之日
D. 开立后次日
【多选题】
机构平账时提示有未处理业务，下列哪些业务会影响柜员正常签退？___
A. 存在在途现金
B. 存在在途凭证、卡、空白卡等
C. 存在待处理的授权业务
D. 存在当日必须核销的待销账
E. 存在录入未复核的业务
【多选题】
【7315】尾箱账号维护交易中有四种尾箱操作标志分别为___
【多选题】
目前全省农信社个人存款使用的存单类型有哪几种？___
A. 10万以下使用的普通存单
B. 100万（含）以上使用的芯片存单
C. 全部使用普通存单
D. 10万（含）到100万使用的全息标存单
推荐试题
【多选题】
Which two SMTP Notification Event Details are specific to alarms triggered by events? (Choose two.)___
A. User Name
B. Summary
C. Old Status
D. Target
【多选题】
Which two High Availability ___ Cluster admission control policies can help avoid resource fragmentation? (Choose two.)(AC)
A. Define failover capacity by static number of hosts
B. Define failover capacity by reserving a percentage of the cluster resources
C. Use dedicated failover hosts
D. Use Virtual Machine Monitoring
【多选题】
An attempt to enable vSphere Fault Tolerance for a powered-on virtual machine fails. Which two scenarios would result in this failure? (Choose two.)___
A. The virtual machine has three vCPUs configured.
B. The host on which the virtual machine is running has insufficient memory resources.
C. The virtual machine has insufficient resources to accommodate full reservation plus the overhead memory.
D. VMware High Availability is enabled on the cluster of which this host is a member.
【多选题】
A vApp template recently added to a Content Library is not displayed. Which two actions could correct this problem? (Choose two.)___
A. Manually synchronize the library
B. Select the Download all library content immediately option
C. Select the Sync subscribed library option
D. Manually download the vApp template
【多选题】
What are three valid disk configurations for the vSphere Data Protection 6.x Appliance? (Choose three.)___
A. 500GB
B. 1TB
C. 1.5TB
D. 2TB
E. 4TB
【多选题】
Which three connection types are available when configuring a vSwitch in the vSphere Web Client? (Choose three.)___
A. VMkernel Network Adapter
B. Physical Network Adapter
C. Virtual Machine Port Group for a Standard Switch
D. vMotion Network Adapter
E. vSAN Network Adapter
【多选题】
Which three features can be enabled for a new host cluster? (Choose three.)___
A. Storage Distributed Resource Scheduling
B. High Availability
C. Fault Tolerance
D. Distributed Resource Scheduling
E. Virtual SAN
【多选题】
An administrator receives a report that no real time statistics are available for a virtual machine in the vCenter Server inventory. Which two statements indicate likely causes of the problem? (Choose two.)___
A. The virtual machine is powered off.
B. The host containing the virtual machine is disconnected from vCenter Server.
C. There is insufficient real time data to display the information.
D. The vCenter Server service is not running.
【多选题】
Your manager has given you a bash script that retrieves data for ESXi 6.x host configurations. This data needs to be collected right after the installation of a host and must be run directly on the host. Which two actions can be used to run this script on an ESXi host? (Choose two.)___
A. Connect to the host with Ruby vSphere Console and run the script from there.
B. Enable SSH access from the Direct Console User Interface.
C. Enable the ESXi Shell from the
D. irect Console User Interface.
【多选题】
Which two are true about the Risk badge in vRealize Operations? (Choose two.)___
A. The Risk badge indicates potential future problems that may degrade the performance of the system.
B. Risks may require attention in the near future.
C. The Risk badge indicates problems that are degrading performance of the system.
D. Risks require attention now to correct system performance problems.
【多选题】
vSphere Update Manager allows which two virtual machine attributes to be upgraded? (Choose two.)___
A. Virtual machine firewall policies for NSX.
B. Software Packages in the virtual machine.
C. Virtual machine Hardware Version.
D. VMware Tools Upgrade.
【多选题】
What are two benefits of using NFS 4.1 with vSphere 6.x as compared to NFS 3? (Choose two.)___
A. NFS 4.1 supports Kerberos Authentication
B. NFS 4.1 supports multipathing
C. NFS 4.1 supports IPv6
D. NFS 4.1 supports hardware acceleration
【多选题】
Which three statements are true regarding Fault Tolerance? (Choose three.)___
A. Applications need to be continuously available to users.
B. Applications without native clustering capabilities can be protected.
C. Custom clustering solutions are complicated to configure and maintain.
D. Applications that have 16 vCPUs are supported.
E. Prevents application crashes by analyzing the workload and correcting problems.
【多选题】
Which two statements are true regarding VMware vSphere Flash Read Cache (vFRC)? (Choose two.)___
A. Cache fills and cache evictions happen in the granularity of a cache block size.
B. vFRC caches data from both read and write I/Os, but write I/Os are always serviced by the underlying storage.
C. vFRC caches data from both read and write I/Os, but write I/Os are always serviced by the underlying cache data.
D. Cache fills and cache evictions happen in the granularity of the disk block size.
【多选题】
What are two possible causes of Storage Distributed Resource Scheduler (SDRS) being disabled on one or more virtual machine disks in a datastore cluster? (Choose two.)___
A. The virtual machine has vSphere Fault Tolerance disabled.
B. The virtual machine is a template.
C. The virtual machine swap file is on a shared datastore.
D. The disk is a CD-ROM/ISO file.
【多选题】
An administrator attempts to install vCenter Single Sign-On Server. The installer returns an error message indicating that the installation failed. Prior to the installation, all setup prerequisites were met. The administrator has generated a vCenter Server Single Sign-On support bundle. Which two files should the administrator analyze to determine the cause of the failure? (Choose two.)___
A. Server\utils\logs\imsTrace.log
B. Server\utils\logs\install.txt
C. %TEMP%\utils\logs\vminst.log
D. %TEMP%\vminst.log
【多选题】
An administrator is unable to remove an ESXi 6.x host from a vSphere Distributed Switch. What are two likely reasons for this issue? (Choose two.)___
A. Vmkernel interfaces on the switch are still in use.
B. VM Network port group adapters are connected to different switch.
C. Physical NICs are migrated to different switch.
D. VM Network adapters are connected to this switch.
【多选题】
Which two Identity Sources are available to add for vCenter Single Sign-On authentication? (Choose two.)___
A. LocalOS
B. OpenLDAP
C. NIS as an LDAP Server
D. VCMSDS
【多选题】
What are three goals of resource management within a cluster? (Choose three.)___
A. To prevent virtual machines from monopolizing resources and to guarantee predictable service rates.
B. To exploit undercommitted resources and overcommit with graceful degradation.
C. To provide solutions to potential problems that you might encounter when using vCenter Server.
D. To control the relative importance of virtual machines and provide flexible dynamic partitioning.
E. To provide additional network administration capabilities.
【多选题】
Which three actions can be taken as a result of executing the vSphere Update Manager 6.x scan and remediation wizards? (Choose three.)___
A. Install and upgrade software in virtual machines.
B. Upgrade the firmware on ESXi host devices.
C. Upgrade and Patch ESXi hosts.
D. Install and update third-party software on hosts.
E. Upgrade virtual machine hardware.
【多选题】
Which two statements are true about deploying and using vSphere Replication? (Choose two.)___
A. ESXi hosts managed by a single vCenter Server instance require a connection between the two vSphere Replication appliances.
B. Sites managed by different vCenter Server instances require a connection between the two vSphere Replication appliances.
C. Sites managed by different vCenter Server instances require the use of Site Recovery Manager and a connection between the two vSphere Replication appliances.
D. ESXi hosts managed by a single vCenter Server instance require a single vSphere Replication appliance.
【多选题】
An administrator is attempting to power on a virtual machine, but the task is hanging at 95%. What three scenarios best explain why this problem is happening? (Choose three.)___
A. A virtual machine question is currently being posed to the administrator.
B. Another task for the virtual machine or other component is already in progress.
C. The VMware High Availability cluster has insufficient resources to guarantee failover.
D. The host has lost access to the storage device containing the virtual machine files.
E. The host is under resource contention and unable to power on the virtual machine.
【多选题】
Which three features are not supported when using Fault Tolerance in vSphere 6.x? (Choose three.)___
A. Virtual Volumes (VVOLS)
B. Storage vMotion
C. Virtual Machine Component Protection
D. vMotion
E. vSphere Distributed Switches
【多选题】
Which two storage controller configurations can be used with Virtual SAN? (Choose two.)___
A. SAS controllers in Passthrough mode
B. SAS controllers in RAID0 mode
C. SAS controllers in RAID1 mode
D. SAS controllers in RAID10 mode
【多选题】
Which three are requirements when using vMotion to move a virtual machine across vCenter Server systems? (Choose three.)___
A. Both vCenter Servers must be using Enhanced Linked Mode.
B. Both vCenter Servers must be in the same Single Sign-On Domain.
C. Time must be synchronized.
D. Duplicate VM MAC addresses must be configured.
E. Both vCenter Servers must have High Availability enabled on source and destination clusters.
【多选题】
Which two components can be used when configuring Enhanced Linked Mode? (Choose two.)___
A. vCenter Server Appliance
B. vRealize Operations Manager
C. vSphere Management Appliance
D. vCenter Server for Windows
【多选题】
An organization has a number of virtual machines that would benefit from Fault Tolerance. These include: <A single vCPU Apache Server> < A dual vCPU vCenter Server> < A quad vCPU SQL Server> <An eight vCPU Hadoop Server>. Which two virtual machines can be configured to use VMware Fault Tolerance? (Choose two.)___
A. Apache Server
B. vCenter Server
C. SQL Server
D. Hadoop Server
【多选题】
Which two badges are major badges in vRealize Operations? (Choose two.)___
A. Risk
B. Efficency
C. Workload
D. Faults
【多选题】
An administrator is deploying multiple Windows 2003 Virtual Machines from the same template. What two steps should be taken to avoid network conflicts? (Choose two.)___
A. Customize the guest operating system.
B. Install VMware Tools into the new virtual machines.
C. Copy the Microsoft Sysprep tools onto the vCenter Server system.
D. Ensure the e1000 vmnic is selected for each new virtual machine.
【多选题】
Which three conditions would prevent Storage I/O Control from being enabled on a group of datastores? (Choose three.)___
A. The datastores planned for the solution are used by different vSphere clusters.
B. A datastore planned for the solution is configured as a Raw Device Mapping file.
C. A datastore planned for the solution has three extents.
D. A datastore planned for the solution is configured as NFS.
E. The organization has an Enterprise license.
【多选题】
Which two actions are prerequisites to adding ESXi 6.x hosts to a vSphere Distributed Switch? (Choose two.)___
A. Verify that there is at least one Distributed Port Group on the Distributed Switch.
B. Verify that the Distributed Port Group have active uplinks configured in its teaming and failover policy.
C. Verify that the
D. istributed Switch has been configured with a Network Profile.
【多选题】
An organization has configured Distributed Power Management (DPM) on a vSphere 6 cluster. The organization wants to be alerted when an ESXi host has been powered down by DPM. Which two options represent the type and name of the alarm that would accomplish this? (Choose two.)___
A. DrsEnteringStandbyModeEvent
B. DrsEnteredStandbyModeEvent
C. Event-based
D. Condition-based
【多选题】
Which two allow for the disabling of Network Rollback operations? (Choose two.)___
A. Modifying the vpxd advanded configuration options and adding the config.vpxd.network.rollback key
B. Modifying the C:\ProgramData\VMware\CIS\cfg\vmware-vpx\vpxd.cfg file and adjusting the<rollback> xml tag
C. Modifying the C:\ProgramData\VMware\CIS\cfg\vmware-vpx\vpxd.cfg file and adjusting the <networkrollback> xml tag
D. Modifying the C:\ProgramData\VMware\CIS\cfg\vmware-vpx\firstboot\vpxd-service- spec.prop file and adjusting the <rollback> xml tag
【多选题】
An administrator is tasked with performing a vMotion migration of a virtual machine. The virtual machine is configured as follows: <vSphere Flash Read Cache (vFRC) enabled> <Is part of a Distributed Resource Cluster (DRS) Cluster> Which two statements are true? (Choose two.)___
A. Each ESXi host in the cluster supports multiple virtual flash resources.
B. Each ESXi host in the cluster supports one virtual flash resource.
C. DRS treats powered-on virtual machines with Flash Read Cache as having a preferred affinity to their current host and moves them only for mandatory reasons.
D. DRS treats powered-on virtual machines with Flash Read Cache as having a required affinity to their current host and does not move them.
【多选题】
An administrator is using the Host Failures to Tolerate Admission Control Policy for a vSphere High Availability ___ cluster. When configuring this setting on the cluster, the administrator sees this error message: <Insufficient resources to satisfy HA failover level on cluster > What are two likely causes for the error? (Choose two.)(AB)
A. The hosts in the cluster are disconnected.
B. A host in the cluster is displaying an HA error.
C.
D. istributed Resource Scheduler has not been configured on the cluster.
【多选题】
What are two ways to identify TCP/IP stack information? (Choose two.)___
A. Using the vSphere Web Client
B. Using esxcli network ip netstack
C. Using esxcfg-netstack
D. Using the vSphere Client
【多选题】
Which two actions are required when enabling vFlash Read Cache for a virtual machine's virtual disk? (Choose two.)___
A. A value in the Virtual Flash Read Cache text box must be entered.
B. A Flash Resource Pool for Cache size reservation must be entered.
C. The Device backing and the block size must be configured.
D. The
E. nable virtual flash host swap cache check box must be selected.
【多选题】
What two IT infrastructure components are virtualized by vSphere Essentials? (Choose two.)___
A. Networks
B. Applications
C. Storage
D. Management
【多选题】
When attempting to access a virtual machine, an administrator is unable to login using the vSphere credentials. What two options are probable causes of the authentication failure? (Choose two.)___
A. The vSphere credentials have not been granted permissions.
B. The vSphere credentials are granted read-only permissions.
C. The vSphere credentials are granted no-access permissions.
D. The vSphere credentials are not a member of the local administrator group.
【多选题】
An administrator is performing a scripted installation of ESXi 6.x. In which three locations does the script need to be? (Choose three.)___
A. PXE Server
B. HTTPS
C. FTP
D. NFS
E. VVOLs Datastore
