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Boost prospect calculate accelerate promote mystery destruction analysis insight barrier 4 To live with a family whose native language is English is the ideal way to further improve one's English and to gain ( )into its culture.
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【填空题】
Boost prospect calculate accelerate promote mystery destruction analysis insight barrier 5 There is a real need to ( ) academic achievement in schools and help with the development of a student's overall character.
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boost prospect calculate accelerate promote mystery destruction analysis insight barrier 6 Einstein said his scientific discoveries grew from his imagination rather than from( ), reason and language.
【填空题】
commence,deserve,tempting, coordinate, lodge,confess, grant, proceed ,display, consequently 1 When the police caught up with him, Mr.Foster had to [ ] that he'd broken the speed limit.
【填空题】
commence,deserve,tempting, coordinate, lodge,confess, grant, proceed ,display, consequently 2 Whenever my boss makes a decision that I don't agree with, I tell him what I really think, though it's [ ] to make him happy by telling him his ideas are always right
【填空题】
commence,deserve,tempting, coordinate, lodge,confess, grant, proceed ,display, consequently 3 As can be probably perceived, a manned tip to Mars may soon[ ] since scientists have achieved the manned moon mlssion
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commence,deserve,tempting, coordinate, lodge,confess, grant, proceed ,display, consequently 4 A number of countries are [ ]their efforts to send out food to the area worst affected by the flood.
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immune to , fall in love with , go along with, on one's behalf, be filled with , take the liberty of , expel from , be pessimistic about She authorizcd her partner to carry out daily responsibllitles [ ]when she was on her business trip
【填空题】
immune to , fall in love with , go along with, on one's behalf, be filled with , take the liberty of , expel from , be pessimistic about On hering the latest news about your mother's ill health, I [ ]canceling your reservation at the Sheraton.
【填空题】
immune to , fall in love with , go along with, on one's behalf, be filled with , take the liberty of , expel from , be pessimistic about There was an obvious indication that the police who have to enforce the new law were not[ ] the general discontent.
【填空题】
immune to , fall in love with , go along with, on one's behalf, be filled with , take the liberty of , expel from , be pessimistic about When she heard of her failure in the experiment, her eyes[ ]tears; whether it was of shame, frustration, orgrief was difficult to tell.
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immune to , fall in love with , go along with, on one's behalf, be filled with , take the liberty of , expel from , be pessimistic about Rose knows that continuous letters fromJohn, together with countless roses are aimedat making her[ ]him.
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immune to , fall in love with , go along with, on one's behalf, be filled with , take the liberty of , expel from , be pessimistic about [ ]public school for drinking and smoking and then failing inshow business as a singer, she joined her father's business 10 years ago.
【填空题】
immune to , fall in love with , go along with, on one's behalf, be filled with , take the liberty of , expel from , be pessimistic about Since the great scandals in banking,many people in the Country have[ ]the prospects of economic recovery within a few years.
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immune to , fall in love with , go along with, on one's behalf, be filled with , take the liberty of , expel from , be pessimistic about The parents were quite happy to[ ]our suggestion because had taked their most important concernsinto consideration.
【填空题】
enlighten, discard, restore, fluctuate,prejudice , profit , rival, motivate,implement, investigate 1When employees participated in the problem-solving process, they were muchvmore willing to [ ] solutions to the problems.___
【填空题】
enlighten, discard, restore, fluctuate,prejudice , profit , rival, motivate,implement, investigate 2 A strong police force has been placed between the two [ ]group in the village to prevent fighting and killing.___
【填空题】
enlighten, discard, restore, fluctuate,prejudice , profit , rival, motivate,implement, investigate 3 Although personally we believe this to be of only secondary importance, its potential role in [ ] innovative acts cannotbe.___
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enlighten, discard, restore, fluctuate,prejudice , profit , rival, motivate,implement, investigate 4Though many things have been changed culturally, there is a commitment and sense of responsibility that have not yet been [ ] in today's society___
【填空题】
enlighten, discard, restore, fluctuate,prejudice , profit , rival, motivate,implement, investigate 5 Western nations have older and shrinking populations since they entered the 21stcentury and their [ ] birth rates have also posed problems___
【填空题】
enlighten, discard, restore, fluctuate,prejudice , profit , rival, motivate,implement, investigate 6 She didn't want to marry him and was [ ] against him because he had only a bachelor's degree and didn't meet her expectations for marriage.___
【填空题】
enlighten, discard, restore, fluctuate,prejudice , profit , rival, motivate,implement, investigate 7 The president is in trouble and will have to work hard to [ ] his credibility after people discovered that he was not telling the truth.___
【填空题】
enlighten, discard, restore, fluctuate,prejudice , profit , rival, motivate,implement, investigate 8 To study a number of subjects in the humanities has been both enjoyable and [ ]providing me with a new and different perpective on the world in which we live.___
【填空题】
enlighten, discard, restore, fluctuate,prejudice , profit , rival, motivate,implement, investigate 9 People are concerned about the environment issue because air and water pollution notonly affects everyone's health but also makesit difficult for businesses to [ ].___
【填空题】
enlighten, discard, restore, fluctuate,prejudice , profit , rival, motivate,implement, investigate 10 Instead of ignoring or envying successful students, I made it my mission to [ ]the mysterious causes of their success and greatness.___
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be measured in , come in handy , be exhausted from , impose on , attached to, cling to , pay a big price , revolve around 1Though he was 80 years old, blind and hardly able to walk, his family [ ]him so much that they could hardly bear the thought of his death.___
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be measured in , come in handy , be exhausted from , impose on , attached to, cling to , pay a big price , revolve around 2The support our volunteers provide to the community as well as society cannot [ ] purely practical terms, and their continuing contribution is vital.___
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be measured in , come in handy , be exhausted from , impose on , attached to, cling to , pay a big price , revolve around 3 Please don't forget the Tourist Guide , which should [ ] when you travel to different places in Asia And Europe for the next few weeks.___
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be measured in , come in handy , be exhausted from , impose on , attached to, cling to , pay a big price , revolve around 4 These people living in this area are still [ ] their traditions which give their life meaning and help them in answering many questions.___
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be measured in , come in handy , be exhausted from , impose on , attached to, cling to , pay a big price , revolve around 5You will [ ]for not learning Enghsh; yod never know how much you will miss without being able to speak English.___
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be measured in , come in handy , be exhausted from , impose on , attached to, cling to , pay a big price , revolve around 6 If you [ ] travel and trying to adjust to a new time zone, you may not be ready to face the new challenging environmen yet.___
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be measured in , come in handy , be exhausted from , impose on , attached to, cling to , pay a big price , revolve around 7 The general manager of the company intends to introduce new management courses, and tighter controls will be [ ] management to raise efficiency.___
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be measured in , come in handy , be exhausted from , impose on , attached to, cling to , pay a big price , revolve around 8 Class discussions next week will [ ] the importance of love, communication and a close relationship between parents and their children.___
【单选题】
1:手机银行客户自助签约账户数量___。
A. 3
B. 5
C. 6
D. 不受限
【单选题】
2:手机银行贴膜卡通过什么渠道实现银行业务的操作___
A. 加密短信
B. 网络
C. 以上皆可
【单选题】
3:客户如何开通手机银行贴膜卡业务?___
A. 银行柜面办理
B. 客户网上自行下载办理
C. 以上两种方法都可以
【单选题】
4:手机贴膜卡的初始密码是___。
A. 123456
B. 456789
C. 111111
D. 000000
【单选题】
5:手机贴膜卡收取的短信费是多少___元。
A. 0.2
B. 0.1
C. 0.15
D. 0.25
【单选题】
6:手机银行支付时产生的费用是什么?___
A. 网络流量费
B. 手机话费
C. 不产生费用
【单选题】
7:贴膜卡是通过什么渠道来实现银行业务功能___
A. 网络
B. 加密短信
C. 蓝牙
D. 红外线
【单选题】
1:___负责特约商户资料的审核 报送和保管,负责特约商户的日常管理 结算资金的监控分析,负责布放POS机具和对POS机具的检查 维护 监控。
A. 收单业务员
B. 客户经理岗
C. 信息管理岗
D. 风险专管员
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【判断题】
【x】113、投诉以客户表达强烈不满或明确提出投诉意愿作为派发唯一依据
A. 对
B. 错
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投诉申诉涉及非供电企业业务、恶意投诉的,允许采用经省市公司专业部门签字盖章的申诉证明材料
A. 对
B. 错
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【x】115、演练过程中发生的突发事件和不可控因素,参演人员应及时中止部分项目的演练
A. 对
B. 错
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演练前必须做好协调沟通,确保演练过程中无人员伤亡、无财务损失、无设备故障的异常情况发生
A. 对
B. 错
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【x】117、结合实际情况和自身条件,不定期举行营业厅应急演练,提高应急响应能力
A. 对
B. 错
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演练的目的包括检验供电营业厅工作人员的组织协调能力
A. 对
B. 错
【判断题】
柜台业务办理人员及营业厅保安对营业厅其他客户进行有序的安抚指引
A. 对
B. 错
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【x】122、发生意外事件主要指在营业厅内发生如打架、偷窃、损坏物品等属于治安类事件的情况
A. 对
B. 错
【判断题】
与客户交接物品时,供电企业工作人员应双手递送,不抛不丢,交接现金时唱收唱付
A. 对
B. 错
【判断题】
《国家电网公司供电客户服务提供标准》规定,客户是指已经与供电企业建立供用电关系的组织或个人
A. 对
B. 错
【判断题】
供电客户服务是在电力供应过程中,企业为满足客户获得和使用电力产品的各种相关需求的一系列活动的总称。简称“客户服务”
A. 对
B. 错
【判断题】
因计算机系统出现故障而影响业务办理时,若短时间内可以恢复,应请客户稍候并致歉;若需较长时间才能恢复,请客户明天再来办理
A. 对
B. 错
【判断题】
供用电合同的变更或者解除,应当依照有关法律,行政法规和《电力供应与使用条例》的规定办理
A. 对
B. 错
【判断题】
对申请新装、增容用电的居民客户,应核定用电容量,用电需求,确认供电电压、计量装置位置和接户线的路径、长度
A. 对
B. 错
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对现场不具备供电条件的,可不在勘查意见中说明原因,只须向客户做好口头解释
A. 对
B. 错
【判断题】
供电营业规则》中规定:从破产用电客户分离出去的新户,必须在还清原破产用电客户电费和其他债务后,方可办理用电手续。否则,供电企业可按违约用电处理
A. 对
B. 错
【判断题】
实行营业厅“一证受理”,在收到客户用电主体资格证明并签署“承诺书”后,收资后正式受理用电申请
A. 对
B. 错
【判断题】
营业厅综合柜员,办理客户正常电费退费,应通过退费流程并提供相应资料,到财务部门申请费用进行退费,不得从当日现金收费中支出
A. 对
B. 错
【判断题】
《中华人民共和国电力法》规定:用户对供电质量有特殊要求的,供电企业应当根据其用电性质、用电容量和电网的可能,提供相应的电力
A. 对
B. 错
【判断题】
营业厅安保人员兼职流动消防员职责,熟悉消防设施的位置和使用方法,能对起火事故第一时间做出反应,能够及时疏散客户与工作人员,并利用现有消防设备进行灭火
A. 对
B. 错
【判断题】
业厅消防安全管理要求实行“每月一检查”制度,重点巡查消防设备完备情况以及监控死角、火灾多发区的消防安全情况
A. 对
B. 错
【判断题】
营业厅内填单区、客户等候区、公共雨伞租借区、自助柜台机区等区域内设施摆放位置合理,禁止大量物料堆叠
A. 对
B. 错
【填空题】
1、推行居民客户“免填单”服务,业务办理人员了解客户申请信息并录入营销业务应用系统,生成___,打印后交由客户签字确认。
【填空题】
2、暂停期满或每一日历年内累计暂停用电时间超过___的用户,不论是否申请恢复用电,供电企业须从期满之日起,恢复其原电价计费方式,并按合同约定的容量计收基本电费。
【填空题】
3、在用电地址、用电容量、用电类别、供电点等不变,仅电能计量装置安装位置变化的情况下,可办理___手续。
【填空题】
4、更名一般只针对___的名称的变更。
【填空题】
5、改类流程正式受理后,不需要换表在___个工作日内归档;需要换表的,在___个工作日内归档。
【填空题】
6、同城异地营业厅应在1个工作日内将收集的客户报装资料传递至属地营业厅,实现___。
【填空题】
7、实行勘查装表___作业。具备直接装表条件的,在勘查确定供电方案后当场装表接电。
【填空题】
8、竣工检验受理后___个工作日内,按照与用户预约的时间,组织开展竣工检验。根据国家、行业标准、规程和用户竣工报验资料,对受电工程涉网部分进行全面检验。
【填空题】
9、申请暂停用电,每次应不少于___天,每一日历年内暂停时间累计不超过六个月,次数不受限制。
【填空题】
10、在___、___、___、供电点等不变,仅电能计量装置安装位置变化的情况下,可办理移表手续。
【填空题】
11、暂拆和复装适用于___供电用户
【填空题】
12、用户申请暂拆时间最长不得超过___,超过暂拆规定时间要求复装接电者,按新装手续办理。
【填空题】
13、按照“___、___、___”的原则,由相关责任人员根据《国家电网公司电力客户档案管理规定》收集、整理和归档客户档案资料。
【填空题】
14、用户移表应提前___个工作日申请。
【填空题】
15、更名一般只针对___及___的名称的变更。
【填空题】
16、涉及电价优惠的用户,过户后需___。
【填空题】
17、低压销户受理时应询问用户申请意图,向用户提供___。
【填空题】
18、对于申请资料不齐全的客户,受理人员在收到其用电主体资格证明并签署___后,正式受理申请并启动后续流程。
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